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You might have heard that digitally transforming the customer experience is a one-time deal. That’s not reality – digital transformation is ongoing, and businesses can continually optimize their CX.

There are several other myths about what exactly a digital transformation means for customer experience. It’s time for you to sort out fact from fiction.

Use this resource to get to the bottom of several popular myths surrounding digital CX, such as:

• Improving digital CX is an added cost of doing business
• Digital transformation takes years to implement
• Digital transformation means adding more channels to the CX
• And more

Vendor:

[24]7.ai

Posted:

Feb 8, 2021

Published:

Dec 31, 2017

Format:

PDF

Type:

Resource