From seasoned IT leaders: 12 ways to reach new ITSM heights

Reaching New Heights with ITSM

Cover

In order to keep customers happy and provide them with the service they’ve come to expect, organizations are continuously looking for ways to improve their IT service management (ITSM) platform. However, many businesses are unsure of where to start implementing changes to help them reach new ITSM heights.

In this e-book, seasoned ITSM leaders share their methods for providing world-class IT service management, all with the goal of improving your organization. Read on to see these leaders’ top 12 tips inside, which highlight:

  • Engaging with social self-service
  • Increasing customer satisfaction with intelligent service design
  • Removing barriers between change and request management
  • And 9 more
Vendor:
MicroFocus
Posted:
12 Feb 2018
Published:
31 Dec 2017
Format:
PDF
Length:
16 Page(s)
Type:
eBook
Language:
English
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