In the age of the customer, your customers decide how customer-centric your company is.

Customers expect easy, effective, deeply personal service, and this is shaping customer service technology priorities.

In this Forrester Research report, learn about the top 10 customer service trends to pay attention to in order to deliver customer service excellence, including:

• Trend No. 1: Companies extend and enhance self-service
• Trend No. 2: Companies sustain automated customer conversations

Click inside to learn 8 more. 

Vendor:

Genesys

Posted:

15 Sep 2017

Published:

27 Jan 2017

Format:

PDF

Length:

16 Page(s)

Type:

Research Content

Language:

English