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Top 10 current customer service trends

Top 10 current customer service trends

Research Report Findings: Top 10 Current Customer Service Trends

In the age of the customer, your customers decide how customer-centric your company is.

Customers expect easy, effective, deeply personal service, and this is shaping customer service technology priorities.

In this Forrester Research report, learn about the top 10 customer service trends to pay attention to in order to deliver customer service excellence, including:

Trend No. 1: Companies extend and enhance self-service
Trend No. 2: Companies sustain automated customer conversations

Click inside to learn 8 more.

Vendor:: Genesys
Posted:: 15 Sep 2017
Published:: 27 Jan 2017
Format:: PDF
Length:: 16 Page(s)
Type:: Research Content
Language:: English

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