Analysts assess changes in the cloud-centric contact center

The Recent Shift in the Contact Center Market

Cover

The unified communications and collaboration industry has been going through major changes in the last few years with the advent of UC consolidation.

In this e-guide, learn about how contact center software provider Genesys went through a shift in 2016 after planning to boost its cloud-based services by acquiring new UC capabilities in an acquisition with Interactive Intelligence  

Discover why analyst Dave Michels reveals this acquisition to be a paradigm shift for contact centers that have clung to on-premise systems.

Vendor:
Genesys
Posted:
17 Apr 2017
Published:
11 Apr 2017
Format:
PDF
Length:
6 Page(s)
Type:
eGuide
Language:
English
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