How knowledge management solidifies superior CEM
Customer service is a battleground on which many companies fight to gain competitive edge.
But for customer service agents to competently troubleshoot issues, they need up-to-date data right in front of them—from customer account info to product documentation.
That's why comprehensive knowledge management systems have been so critical to improving service—though good systems are few and far between.
Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud at Salesforce, and learn how you can create solid customer experience and agent productivity using a knowledge management system.
Learn how to personalize your agents’ sales software, integrate non-Salesforce data into the Service Cloud, and more.