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5 Tips for Building a Business Case for Replacing Your Call Center ACD

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As an executive responsible for call center infrastructure, you understand the limitations of your legacy ACD. There are clear benefits to replacing a system that frustrates your customers and forces your IT team to spend precious time upgrading and maintaining disparate solutions.

However, the biggest roadblock is often building a convincing business case to illustrate the necessity of a unified omnichannel infrastructure for your contact center to stakeholders.

Access this resource to learn 5 expert tips for devising a strategy to gain executive buy-in for the modernization of your contact center, including:

  • Compute the cost savings of pooling agent resources
  • Assess the revenue gains of reducing the abandonment rate
  • And 3 more helpful tips
Vendor:
Genesys
Posted:
18 May 2016
Published:
18 May 2016
Format:
PDF
Length:
2 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.