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IP Network Strategies for the Contact Center

Cover

The migration of voice and video communications to IP networks and mobile services to 4G are driving contact centers to extend their IP communications capabilities. Increasingly contact center IP communications must cross diverse network borders, employ more protocols and accommodate new business applications.

This eBook illustrates an architectural approach to building a contact center IP communications network, highlighting distinct areas of business solutions, and how to manage the challenges that you will face along the way. Read on to learn more.

Vendor:
Oracle Corporation
Posted:
31 Oct 2014
Published:
31 Oct 2014
Format:
PDF
Type:
White Paper
Language:
English

This resource is no longer available.