Case Study: Teleperformance España, Customer Service Company Transforms Information Management
Teleperformance España is the Spanish subsidiary of Teleperformance, the world’s largest provider of customer experience management outsourced services. The company manages a large volume of customer data in physical and digital format, both on behalf of its clients and during the execution of campaigns.
They were dealing with fragmented storage, and a lack of standardised processes for media and document storage and disposal. They needed a faster, more efficient backup solution.
This case study explores how Teleperformance España implemented an outsourced records management and electronic media vaulting service to reduce time and cost involved in administration, enhance business resilience and improve legal compliance.