New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now
Customer service has a profound impact on profitability. Genesys shows that enterprises lose more than $338 billion each year due to defections and abandoned purchases that result from poor customer service. And even more, in the age of social media, your reputation lies in the hands of your constantly-connected customers.
Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today’s multi-channel world, including:
- Customer-facing and mobile business intelligence (BI)
- Predictive and sentiment analytics
- Master data management
- And more!
Additionally, find real-world case studies throughout to demonstrate the significant benefits these technologies add to service and support operations.