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Capita is a BPO firm that focuses heavily on the UK market. It has won high-profile contracts to run London’s congestion charging scheme, to provide pay and pensions services for the Metropolitan Police, and to administer life insurance policies for Axa Insurance.
With annual revenues now exceeding £2.7bn, it has become a linchpin in public sector outsourcing, which makes up 50% of its revenues.
Historically, Capita’s growth has been through acquisition. The company’s big challenge is to transfer that growth once again to organic expansion, bolstering its revenues by building its business, rather than simply purchasing others.
This special seven-page report from Computer Weekly analyses the challenges facing Capita, its financial performance, the services it offers, its place in the IT market and its future strategy.
Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita.