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By Dr. Roman Friedrich, Matthew Le Merle, Dr. Florian Gröne and Alex Koster


The pace of digitisation is picking up rapidly, as consumers, companies, and entire industries become increasingly connected at home, in the office, and on the go.


It is already obvious, however, that the speed at which digitisation is taking place varies a great deal from industry to industry.


And these differences can already be felt in how quickly certain industries are capturing value as digitization grows in importance.


To gain a better understanding of the relative degree to which digitisation is transforming different industries, we have created the Industry Digitization Index, consisting of the four factors involved in the digitisation effort: input, processing, output, and underlying infrastructure.


At the top of the list is the financial services and insurance sector, which should come as no surprise, given its purely informational products and services, and its long-standing effort to automate both back-office and customer-facing transactions.


At the bottom are such industries as hospitality and real estate, both of which have made great strides in digitizing their contacts with customers but still struggle to automate supplier and construction management in a highly fragmented environment.


The race to capture value in the age of digitisation is not yet over, however. All industries can benefit by investing in the input, processing, and output capabilities needed to extend their digital footprints throughout their business ecosystems


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Booz & Company is a leading global management consulting firm, helping the world's top businesses, governments and organisations.

Feb 8, 2021
Mar 28, 2012
IT Briefing

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