SIP contact centers: Key benefits and potential challenges
Session Initiation Protocol (SIP) has helped make unified communications (UC) flexible and successful. Now contact centers have to adopt this strategy, too. Contact center architects using SIP for UC can also use it to expand their contact center capabilities. However, a successful Sip deployment demands careful considerations when it comes to testing, management, and interoperability.
In this e-guide from SearchUnifiedCommunications.com, discover why SIP-based multimedia UC call center software can help you streamline operations. Also find out how and why SIP contact centers are fostering integration and how to ensure a successful SIP deployment.