IT Service Management: Optimizing IT performance and delivered business value

IT Service Management: Optimizing IT performance and delivered business value

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IT service management is applicable to most enterprises, given the criticality of IT to modern business operations. In Ovum’s opinion, related management thinking and enabling technologies are both at a high level of maturity, with ITIL adoption in particular continuing to gain a foothold in enterprise IT organizations worldwide as over 20,000 people per month gain the ITIL Foundation Certificate.

Vendor:
ComputerWeekly.com
Posted:
Feb 8, 2021
Published:
Jun 28, 2010
Format:
PDF
Type:
White Paper
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