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Nearly 95 percent of organisations buy, provide or both buy and provide outsourced services and functions, in which they face inherent risks created by new and unforeseen challenges. These risks create the need for a risk management culture that is essential for organisational success. This report seeks to explain how users and service providers identify, assess, mitigate, exploit and manage outsourcing risk, and more importantly, how effectively. The following are among the highlights of a global survey conducted among more than 600 project, programme, department, senior and executive managers involved in their organisations’ outsourcing projects.