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As more companies look towards collocation/hosted and managed services for their primary and backup data center, there are considerations both short and long term when selecting a provider. For the provider, there are lessons to be learned from prior poor practices that can lead to increased profitability and revenues. As this market grows continually more competitive, customers will demand long-term planning to assure that their equipment and service is at least as good, if not better, than what they could provide in-house.