Housing Association Puts Staff into the Community, Increasing Personal Contact

The Community Gateway Association (CGA) was the first housing association in England to be set up as a 'community gateway'. This means the association places tenants and communities at the heart of its decisions, and gives local people lots of opportunities to shape the way the association is run. When they were looking for ways to increase face-to-face contact and communication with tenants, and make customer contact faster and more efficient, they turned to Cisco. See how Cisco Unified Communications helped them increase face-to-face contact, improve customer communication and bring services and staff closer the community.