Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

IT needs to find clearer, more relevant metrics for showing business alignment and relevance, service quality supportive of that alignment, and cost efficiency in delivering its service products to the business. Companies are turning to configuration management databases (CMDB), an initiative that provides a common trusted source for all IT data, ensuring more effective service assurance.

Read this white paper to learn pitfalls of configuration management database (CMDB) and how to avoid them as well as best practices tips for implementation. Explore strategies for integrating and consolidating data gathering and information resources in order to more fluidly support advanced analysis and automation.


Dennis Drogseth Vice President, EMA Dennis Drogseth brings 24 years of experience in various aspects of marketing and business planning for systems and network solutions. At EMA, Dennis directs a team of analysts that focus on the development of the Networked Services Management practice areas that span performance availability and service management across enterprise and telecommunication markets. He has pioneered research in converging management strategies such as performance/availability and integrated security. Prior to joining EMA, Dennis worked to develop marketing strategies and new business models for Cabletron's SPECTRUM management software and spent 14 years with IBM.
Enterprise Management Associates (EMA)
09 Oct 2006
01 Feb 2007
11 Page(s)
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