Search Results for "Ovum Research"
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Hosted Contact Center and On-Premises Centers Demystified
Sponsored by: GenesysChoosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions.
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Top 10 BYOD Pitfalls to Avoid
Sponsored by: TechTarget SecurityThis expert E-Guide dives into how to make BYOD successful by overcoming potential obstacles and minimizing security risks through policy and technology.
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Presentation Transcript: Buying Your BI Solution from Your ERP Vendor: Strategic Business Enabler or IT Convenience?
Sponsored by: IBMThis presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.
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Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction
Sponsored by: Five9In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience. You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI).
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Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction
Sponsored by: Five9This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more. Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center.
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Mobile Devices: Changing the Way You'll Service Your Customers
Sponsored by: Interactive Intelligence, Inc.Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users.
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Video remote support tool can be worth a thousand texts
Sponsored by: LogMeIn Rescue LensWith an explosion of IoT devices and continued growth of IT consumerization, market researchers see an opportunity for vendors with new-age remote support products. Uncover independent analysts' opinions of a live-video support tool and understand how it differentiates from competitors like Apple's FaceTime or Google Hangouts.
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CW Buyer’s Guide: Virtual desktops in the enterprise
Sponsored by: Dell, Microsoft and CitrixThis Computer Weekly buyer’s guide to virtual desktops gives you the key facts on thin clients, the economics of cloud, and Citrix.
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E-book: Key trends in SAP managed hosting environments - is your provider keeping pace?
Sponsored by: Freudenberg ITIn this e-book, learn more about key trends affecting SAP managed hosting environments. Find out how the emergence of cloud computing is impacting the managed hosting market. Learn more about virtualization and find out important considerations when assessing managed hosting providers.
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Computer Weekly special report: Corporate application access through employee-owned mobile devices
Sponsored by: BlackBerryYour employees are accessing the corporate network from mobile devices—learn how to be prepared.