IT Management White Papers
-
Vodafone Ireland implements world-class service excellence with HP BSM
Sponsored by: Hewlett-Packard CompanyThis case study explores how Vodafone Ireland Implemented an integrated, end-to-end IT management solution framework to deliver and track measurable business services with quantifiable benefits. Learn how they improved their major incident root cause identification success rate by 50%.
-
Softbank Mobile reforms operation of its mobile internet service infrastructure
Sponsored by: Hewlett-Packard CompanyThis case study explores how SoftBank Mobile leveraged business service management software to enhance the capabilities of the infrastructure group that supports mobile internet services and automated the series of processes from failure detection to recovery.
-
Six steps to effective reputational and IT Risk Management
Sponsored by: IBMRecently, 602 respondents from 23 different industries across the globe took part in a reputational and IT risk management study, the purpose of which was to determine effective management strategies for protecting and enhancing brand value and competitive standing. This resource highlights the findings of that study.
-
Real-time diagnostics for virtualized infrastructures
Sponsored by: Hewlett-Packard CompanyThis brief resource demonstrates how IT executives can achieve unparalleled visibility into their virtualized infrastructures in order to troubleshoot performance issues quickly and effectively.Read now to learn how you can attain real-time insight into the underlying virtualized environment, including capacity and resource utilization.
-
Henan Local Taxation Bureau enhances operation capacity with HP software solution
Sponsored by: Hewlett-Packard CompanyThis case study demonstrates how Henan Local Taxation Bureau leveraged a comprehensive IT monitoring platform that improved troubleshooting efficiency, enhanced operation and job performance analysis, and streamlined the quality and efficiency of its services.
-
The Hay Group Case Study
Sponsored by: CenterBeamThis brief case study takes a look at how the Hay Group, a global management consulting firm, teamed up with a third party to integrate its fleet management and service desk initiatives. Read now to learn how they addressed the needs of three key areas of their IT environment – endpoint management and security, data protection, and helpdesk.
-
Storage protection strategies shift under server virtualization
Sponsored by: The 451 GroupIn this research paper, you will learn how server virtualization has shifted IT infrastructure –resulting in the outcome for storage being significant capacity growth. Check it out now to also discover why storage architectures have remained unchanged while data protection architectures have shown differences in physical and virtual servers.
-
IDC White Paper: Maximizing System Performance to Manage the Cost of IT Operations
Sponsored by: Oracle CorporationThis informative paper describes the implications of managing the availability of IT infrastructure across the enterprise and looks at the typical cost of downtime for various industries and regions. Read today for best practices to minimize downtime and discover the role of support and advance support services in maximizing system performance.
-
Defining the Business Change Agenda
Sponsored by: ComputerWeekly.comIs business transformation really the key to success ? This research from analyst group Freeform Dynamics offers some answers.
-
CW Special report on Symantec
Sponsored by: ComputerWeekly.comThis in-depth profile from Computer Weekly, updated for 2013, gives you the key facts on Symantec's products, financial performance and strategy.
-
Modern IT Operations Management: Why a New Approach is Required, and How Boundary Delivers
Sponsored by: BoundaryThis white paper explains exactly why traditional approaches to IT operations management (ITOM) are failing, the key requirements for managing modern IT environments, and how a Software-as-a-Service (SaaS) ITOM platform can transform your management strategy by matching the scale and speed of today's applications.
-
Modern IT Operations Management: Delivering the Insights Today's Environments Require
Sponsored by: BoundaryTraditional IT operations management (ITOM) technologies often fail to meet the needs of today's modern applications and systems. This white paper introduces a Software-as-a-Service (SaaS) ITOM platform, specifically created for modern IT operations, that can collect and process massive amounts of data in real-time.
-
Optimize your data center: Improve and maximize efficiency, save money
Sponsored by: Hewlett-Packard CompanyExplore the latest techniques for rejuvenating your aging, outdated data center to reduce operational costs – saving you valuable IT time and capital. Review the steps for modernizing your IT landscape from infrastructure and applications to management and monitoring.
-
Are Your Critical Business Services Protected?
Sponsored by: Symantec CorporationExplore this resource that examines the new opportunities and challenges arising from virtualization of business-critical services. Learn more about how to ensure business continuity across your physical and virtual infrastructures and gain a complete view of your service landscape.
-
Selecting the Correct SaaS-based IT Service Management Solution: Customers Share Experiences and Insights
Sponsored by: Hewlett-Packard CompanyThis helpful resources examines the key factors you should consider when choosing a Software-as-a-Service (SaaS)-based IT Service Management (ITSM) technology, and provides examples of real experiences and lessons from users who have already implemented such a strategy.
-
Does Your Virtualization Platform Matter? - A Summary
Sponsored by: IBMThis analysis has been primarily directed at the value of virtualization from a business perspective, so that those whose role it is to provide business leadership can understand the benefit of the virtualization offerings when evaluating its selection.
-
CLOUDY WITH A CHANCE OF GIGAWATTS? Forecasting the Customer-Driven Future of Data Centers
Sponsored by: Quality Technology ServicesAcres and gigawatts? Savvy data center managers are talking scalability and capacity over cloud and colocations when it comes to planning the future of their data centers in this consumer-driven era of IT. Find out why inside.
-
vTerminology: A Guide to Key Virtualization Terminology
Sponsored by: Global KnowledgeThis informative white paper defines the terminology associated with IT virtualization, explaining both vendor-agnostic and vendor-specific to help you when creating or adjusting your virtualization strategy.
-
Be a multi-sourced IT services broker
Sponsored by: Hewlett-Packard CompanyThis white paper explores how CIOs can take advantage of a cloud-enabled, multi-vendor approach to IT service delivery, and offers guidance on how to buy and integrate these IT services to gain the most value for your business.
-
Get Certified - Avaya Communication Manager
Sponsored by: Global KnowledgeThe Avaya Professional Credential Program is designed to make sure that individuals have the knowledge and skills to successfully sell, design, implement (install), and maintain Avaya products.
-
10 Tech Skills Heading the Way of the Dinosaur - 2013 Edition
Sponsored by: Global KnowledgeThere are many articles devoted to what is hot in the IT industry, so we won't rehash them here. Instead, we will focus on skills that are going away. If these skills are all you have, soon you may be in an unemployment line. If these skills are the most recent ones you have, NOW is the time to update your skill set and prepare for the future.
-
FACILITY OPERATIONS: Prepared, Disciplined, and Consistent for Maximum Uptime and Exceptional Performance
Sponsored by: Quality Technology ServicesDon't overlook one of your most crucial data center resources – the people. This resource offers details about a facility operations certification program designed to help you ensure prepared, disciplined and consistent data center operations.
-
A Decision Maker’s Guide to GRC Solutions
Sponsored by: IBMThis expert resource from SearchCompliance.com will help CIOs weigh the decision of whether to build or buy a GRC solution. Read now for key strategies that will help you find a functionally balanced solution that aligns with your specific business needs.
-
IDC MarketScape: Worldwide Distributed Server/Workload Automation Software 2012 Vendor Analysis
Sponsored by: Hewlett-Packard CompanyThis in-depth IDC report provides a comparison of major workload automation software vendors, and breaks down the current market share and future success of each technology
-
Insight Public Sector And Education
Sponsored by: Insight Public Sector and SymantecRead this exclusive resource to uncover a leading IT service provider that can help your educational institution meet the changing demands of your unique IT environment.
