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Workforce Planning Research

  • Workforce Management for Small and Midsize Contact Centers

    Sponsored by: NICE Systems

    Explore how you can evaluate and evolve your workforce management practices for small and midsize contact centers, with the help of better workforce management tools.

  • Becoming a People Company: The Way to Unlock Fast Track Growth

    Sponsored by: Sage Software

    In this report, explore the growth challenges facing business and HR leaders, and how businesses can work harder to meet the demands of the evolving workforce.

  • Digital Transformation Starts Here

    Sponsored by: AdvizeX Technologies

    Roughly half of businesses don't know what their industry will look in three years, and 45% of businesses are worried about becoming obsolete over the next three to five years. Find out which three aspects of your IT department need to be transformed to keep your organization alive during the tumult of the next five years.

  • A Roadmap for the Digital Workspace

    Sponsored by: VMware

    The workforce isn't going mobile; it already did. The new wave of IT and mobility has created new ways to interact with data and information. Read this e-book to learn how several companies are laying out their roadmaps to navigating the new digital workspace and the benefits they realized.

  • Keys to Designing your Modern Workplace

    Sponsored by: Microsoft

    This white paper outlines strategies for performing workplace transformation with the goal of supporting your employees' productivity. From supporting individual work styles to developing creative and relaxing workspaces, learn everything you need to know inside.

  • Are You Ready for the Modern Workforce?

    Sponsored by: Microsoft

    This white paper outlines 4 strategies to modernize your business. From mobilizing technology and virtualizing desktops, to investing in collaborative software, find everything you need inside.

  • Turning People Data Into People Insights

    Sponsored by: Sage (UK) Limited

    This infographic provides an introduction to people science. Discover how you can fully understand employees and bring people data together to make better business decisions like delivering better workforce experiences, hiring the best people faster, improving HR productivity, and more.

  • People Science: 5 Vital Steps to Greater Workforce Visibility

    Sponsored by: Sage (UK) Limited

    Do you know your people as well as you know your customers? In this e-book, learn how you can leverage people science to improve workforce visibility, and 5 vital steps you can take to get there.

  • CW Nordics November 2017

    Sponsored by: ComputerWeekly.com

    The Nordic countries are pace-setters when it comes to digital transformation and although there is a wealth of IT talent in the region, it seems it is not enough.

  • Digital Workplace Services Archetype Report

    Sponsored by: Atos

    This report dives into five client archetypes and compares 25 workplace services providers according to these archetypes. Read on to learn about these archetypes, see which combination best meets your organization's needs, and how to shape the future of your workplace.

  • Creativity, Work and the Physical Environment

    Sponsored by: Microsoft

    Why is collaboration and creativity so important with today's workers? Inside, learn 3 fundamental drivers shaping today's need for creativity in business, and how to inspire creative work in your teams.

  • A Field Service Transformation Handbook for Executives

    Sponsored by: ServiceMax by GE Digital

    Find out how to futureproof field services for a digitally transformative era by exploring topics like applying mobile apps, IoT, virtual reality, wearables, and advanced analytics to field service management for better customer engagement, connectivity, and reliability.

  • Redesign your workplace to achieve better business and employee outcomes

    Sponsored by: Citrix

    Download this white paper to discover how workplace redesign can help organizations address key priorities and reap significant benefits for both the business and its workforce through increased productivity, cost benefits and more.

  • 5 Reasons Joining Performance and Learning Drives Growth

    Sponsored by: Cornerstone OnDemand

    Employee management tools that are paper-driven and spreadsheet-oriented are obsolete workforce development strategies. Discover 5 reasons why leveraging performance and learning together empowers stakeholders, managers, and employees alike.

  • 5 Strategies for More Effective Performance Reviews

    Sponsored by: Cornerstone OnDemand

    Yearly talent evaluations can be a mix of ineffective elements like nervous employees, unprepared management, and HR having the chase everyone down to submit their reviews. Uncover 5 new trends that can deliver more meaningful, engaging performance evaluations – leading to tangible workforce growth.

  • Harness the Power of the Cloud to Engage Your Customers, Employees and Business

    Sponsored by: NICE Systems, Inc

    Discover how to use a cloud-based workforce management (WFM) platform to simplify, automate, and scale your contact center's WFM infrastructure and operations.

  • The State of Contact Center Workforce Management

    Sponsored by: NICE Systems, Inc

    This ICMI research report examines the role played by workforce management (WFM) in making sure contact centers have the right people with the right skills and resources in place to deliver quality customer service. Uncover the report's key findings and learn how to apply WFM best practices to contact centers.

  • CW Middle East July to Sept 2017

    Sponsored by: ComputerWeekly.com

    In this issue of CW Middle East, we find out why the Gulf region must do more to attract women into IT if the region’s countries are to diversify.

  • What can CIOs do about the skills shortage in ASEAN?

    Sponsored by: ComputerWeekly.com

    In this e-guide, read more about the issues that IT leaders are grappling with, and what efforts are being made to plug the talent gap. Plus, learn how one company has successfully transformed its HR operations using cloud-based software.

  • Evaluating Top Field Service Management Solutions

    Sponsored by: ServiceMax by GE Digital

    In this Gartner Research Magic Quadrant for Field Service Management (FSM), uncover top providers for FSM solutions, the strengths of each, and the possible reasons for caution so that you may evaluate which solution would best benefit your organization.

  • What can CIOs do about the IT skills shortage in ANZ?

    Sponsored by: ComputerWeekly.com

    CIOs in Australia and New Zealand, like their counterparts in other parts of the world, have been facing shortages in IT talent that have become more acute in recent years. In this e-guide, read more about IT talent issues in Oceania.

  • Automated, Creative, & Dispersed

    Sponsored by: Ricoh - HarveyDavid

    The report identifies the key trends that will influence the nature of work and working life over the next 10-15 years and investigates executive attitudes towards these trends.

  • World of Change

    Sponsored by: Ricoh - HarveyDavid

    Which four major trends came together to create the current wave of change? How can your organization leverage these changes? Why will you need to lean on your employees to get you through the coming changes? Read this e-book to answer all these questions and more.

  • Digital Dexterity: Denied

    Sponsored by: Ricoh - HarveyDavid

    Digital disruption lurks around every corner, but the new wave of millennial employees is capable of smoothing your organization's transition. Access this white paper to learn how to improve your organization's digital dexterity in an age of disruption.

  • How to Plan Your SAP SuccessFactors HCM Suite Implementation

    Sponsored by: AltaFlux

    In this e-guide, SAP expert Luke Marson offers advice on how to plan your SuccessFactors implementation by taking a proactive view of your key pain points and integration needs for Employee Central, HRIS, ERP, and Workforce Analytics.

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