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Web 2.0 Research

  • Transform High-Volume Print Streams into Accessible PDF Documents

    Sponsored by: Actuate

    The following white paper highlights assistive tools that allow private businesses and public organizations to share content automatically with visually-impaired users (an initiative required by law in some cases).

  • The 2015 Digital Transformation Roadmap

    Sponsored by: The Pulse Network

    This guide lays out four essential steps to collaborative content creation. From changing your attitude to motivating with data, learn how to better service your customers and your own company.

  • The Customer-Experience Mandate: Build Lasting Engagement with Better Websites

    Sponsored by: Rackspace

    The following report will help CIOs, IT leaders, and senior technologists understand how to satisfy the digital customer. Discover which tools are essential for delivering the ultimate web-based customer experience.

  • The 2015 Digital Transformation - Digital Media Workstream

    Sponsored by: The Pulse Network

    This webisode of Digital Media Workstream highlights what you can expect in the digital transformation for 2015. Discover top industry analysts as they share their knowledge and expertise about the current state of digital media.

  • Workplace Transformation: How to Embrace Change and Innovation

    Sponsored by: Intel

    This white paper delves into today's corporate transformation. Explore the challenges, barriers, and core principles that can help organizations retain competitive advantage in the midst of a pressured business landscape.

  • Why Marketing Should Be Personal

    Sponsored by: Adobe EchoSign

    This white paper reveals eight facets of leveraging personalization in your marketing strategy. Discover how to make intelligent use of customer data in a way that is not intrusive to your audience.

  • The Future of Email Marketing

    Sponsored by: Adobe EchoSign

    This brief report, with findings from Forrester, is your email marketing playbook. Learn how to refine your efforts when challenged with email accessibility across all channels and devices, in turn influencing customers through valuable ongoing brand interactions.

  • The Importance of Website Performance: Everything You Need to Know

    Sponsored by: Melbourne IT

    In order to improve conversion rates and profitability, businesses need to invest sufficient resources to ensure that their website is efficient, quick and uses technology intelligently to deliver an outstanding customer experience both now and into the future. Find out how it's done in the following white paper.

  • The Importance of Multi-Layered Web Security

    Sponsored by: Melbourne IT

    The following white paper examines the importance of having a multi-layered Web security approach in today's quickly evolving online market. Access now and uncover what you can do to ensure your Web security strategy is as effective and adaptive as it should be.

  • An E-Guide to Online Security

    Sponsored by: Melbourne IT

    The following white paper examines several ways to develop and implement long-term security strategies to proactively defend against evolving security risks. Access now and learn what it takes to beef up your online security quick and efficiently.

  • Checklist: Considerations for the Best UX

    Sponsored by: Melbourne IT

    Building an effective user experience combines both design and technology into a single interface that delivers the information visitors need, and steers them towards making a purchase. Consult this checklist to ensure that when building a new website, the user interface is properly aligned to deliver those goals.

  • The Perfect E-Retail Site

    Sponsored by: Melbourne IT

    This white paper explores what it takes to develop and deploy the perfect e-retail site. Access now and learn how to deliver what the customer wants, the technology you should consider, and more.

  • Best Practices for Benchmarking Web & Mobile Site Performance

    Sponsored by: Melbourne IT

    This white paper examines how to accurately and effectively calculate website success through the use of benchmarks. Access now and uncover the best practices for doing so and ultimately, ensure your web and mobile site performance is where it should be.

  • Collaboration Matters: Lay the Foundation and Keep the Momentum

    Sponsored by: Dropbox for Business

    In this expert e-guide, readers will learn the importance of ensuring that all organizational channels understand the benefits of enterprise collaboration as necessary for getting optimum value from user buy-in. Plus, discover how to use technology to initiate collaboration from T.J. Keitt, a senior analyst at Forrester Research Inc.

  • Strategy Spotlight: Making the Business Case for Content Analytics

    Sponsored by: IBM

    This expert guide covers best practices for making the business case for content analysis tools now. Examine the technology's ability to deliver real value to your enterprise, as you uncover how to educate management about its benefits.

  • E-book Title: The Multichannel MandateChapter 2 Title: Make Mobile, Social Channels Work

    Sponsored by: SearchCRM

    Companies won't reap the benefits of a multichannel business if they don't marry their technology wish lists with a strategy that works for them.

  • Successful Customer Experience Management Strategy in a Social World

    Sponsored by: Microsoft

    In this e-guide readers will find best practices for a successful CEM strategy which includes social interactions as well as insight into why social CRM is a business imperative that must be addressed.

  • The Role of APIs in Media & Entertainment

    Sponsored by: Apigee

    This resource discusses the imperative of delivering the right experience to the right device at the right time in today's rapidly changing digital landscape. Read on to explore 4 ways in which APIs are enabling media/entertainment companies to satisfy customers and stay ahead of the competition.

  • Delivering Customized Experiences in Travel and Hospitality

    Sponsored by: Apigee

    This eBook discusses the new agility required to win the business of travelers. Read on to learn how to develop a broader digital strategy to engage customers, partners, and employees; personalize their interaction with your organization and brand; and outshine your competitors.

  • Grow Your Business: Share Enterprise Data and Services via APIs

    Sponsored by: TIBCO Software Inc.

    This informative white paper examines the process of incorporating APIs into your business endeavors. Discover 8 questions that will help you facilitate your API decision-making process, as you unlock its competitive advantages.

  • Transform support from cost centers to sales channels

    Sponsored by: Hewlett-Packard Limited

    In this white paper uncover how your organization can drive revenue through your customer experience channels to transform support centers into sales channels.

  • Customer Experience: An Enterprise Driver in the New Style of IT

    Sponsored by: Hewlett-Packard Limited

    This brief white paper explains learn how tools developed in the consumer space are being adapted to create organizations that are more collaborative, interaction-oriented, and user-centric than ever before.

  • The Future of Tech in the Workplace is Bright, But Not Fully Automated

    Sponsored by: Dell, Inc.

    If you are in management and feel that the workplace needs a human touch despite BYOD trends, you'll want to access this detailed infographic. Uncover findings from workforce researchers illustrating employees' technological outlook, with useful statistics and a comprehensive study.

  • Interactive Media Command Centre: Connecting NASCAR to Its Fans

    Sponsored by: Hewlett-Packard Limited

    NASCAR needed a way to view their customer experiences as a conversation to directly understand and track data about their organization and customer relationships. in this short video learn about the solution NASCAR chose to handle their big data analytics and discover why this option may have a place in your organization.

  • What Approach to Mobile Development is Best for You?

    Sponsored by: IBM

    This document will reveal how the IBM® MobileFirst Platform Developer Edition plug-in compares to unsupported "do-it-yourself" options. This document focuses on tools for the development of web, hybrid and native mobile applications.

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