ComputerWeekly.com Research Library

Powered by Bitpipe.com

Web 2.0 Research

  • Embracing Digital Technology to Deliver Better Business Outcomes

    Sponsored by: Interactive Intelligence, Inc.

    This report invites you to build a business case for your organization's transformation to a digitized customer experience. Uncover methodologies that will initiate a personalized approach to your audience's journey.

  • The Communications Revolution

    Sponsored by: Microsoft

    This video introduces CRM expert Paul Greenberg, who reveals the extent to which communications technology has empowered customers. Tune in now for insights on how your business can leverage CRM to succeed in the business world.

  • Beyond the Campaign: Engaging Today's Digital Customers

    Sponsored by: Microsoft

    In this webinar, analyst and author Ray Wang explains why continuity is essential to an effective digital marketing strategy. Tune in and learn insider tips on creating engaging omnichannel campaigns.

  • Intelligent Self-Service and Personalization: Rethink the Customer Experience

    Sponsored by: Genesys

    In this guide, you'll learn how to equip your contact center with an integrated approach to self-assisted and proactive services that deliver on customer needs as well as revenue generation. Access now for helpful considerations on how to master this balancing act.

  • Website Performance for the Speed of Your Business

    Sponsored by: Limelight Networks, Inc.

    This white paper highlights the role of content delivery networks (CDNs) in creating an agile connection with your website visitors. To make your CDN initiative a reality, read on and learn why you need to control the first, middle, and last mile of content delivery.

  • Empower Your Contact Center Agents to Deliver Great Customer Experiences with an Omnichannel Desktop

    Sponsored by: Genesys

    Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels. This white paper discusses how an omnichannel desktop can empower contact center agents, how you can reduce transfers and lower contact duration, while boosting customer satisfaction and more.

  • Best Practices for Delivering a Seamless Omnichannel Customer Experience

    Sponsored by: Genesys

    Companies that can deliver a seamless omnichannel customer experience (CX) across multiple channels and touch points can develop a significant competitive advantage, reduce customer churn and increase profit. Download this eBook to learn 6 Best Practices to help you design and deliver omnichannel CX.

  • Brand Enthusiasm: More Than Loyalty

    Sponsored by: IBM

    This study reflects the new reality: consumer propensity is alive and well. Read on and learn how to use this information to revitalize your strategy for communicating, engaging and sharing with customers.

  • Case Study: How one Retailer Association Improved Sales and their Image

    Sponsored by: IBM

    This brief case study reveals what happened when a major player in the fashion retailer industry analyzed social conversations for a full year. Discover how to note key concepts that influence brand perception and purchase decisions.

  • Delivering Content to the Broadcast Quality Generation

    Sponsored by: Limelight Networks, Inc.

    In this white paper, you'll learn why catering to tech-savvy young adults is your new business imperative. Learn which emerging technologies are needed in order to meet the growing demand for immediate content delivery.

  • Study: How to Enable CMOs with Digital Marketing Capabilities

    Sponsored by: IBM

    The following report demonstrates CMOs' strengths and weaknesses regarding customer engagement. Learn how to enable these professionals, 74 percent of whom express intentions to improve their skills, by showing them how to build a robust digital marketing capability.

  • The New Frontier for Personalized Customer Experience

    Sponsored by: IBM

    It's time for companies to remove the transaction from the pedestal, and replace it with today's savvy customer. This paper offers the basics on creating a personalized, relevant experience for individual customers. Access now to learn how an effective customer intelligence strategy will drive revenue.

  • Shoppers Disrupted: Retailing Through the Noise

    Sponsored by: IBM

    Savvy technology-enabled customers are demanding what they want, when they want it and how they want it delivered. Access this executive report to understand the full potential of new technologies across the retail space.

  • How New Technology is Changing the Way Marketing and Sales Interact With Leads

    Sponsored by: Conversica

    In a time when 48% of salespeople never follow up with a lead, and 33% of leads who display interest are never contacted, what can sales teams do to improve their effectiveness and efficiency? Access this white paper today to learn about a new approach to intelligently finding and nurturing hot leads using sales conversion management.

  • Moving to the Forefront of Marketing

    Sponsored by: Teradata

    This white paper highlights the benefits of personalization to digital marketing. Additionally, learn how to make your digital marketing practices future focused, and how responsive email design can increase open rates and reduce subscriber opt-outs.

  • 5 Ways to Cut Costs While Improving Mobile Collaboration

    Sponsored by: BlackBerry

    How can companies invest in enterprise mobility to boost collaboration, when they're simultaneously exploring ways to reduce costs? This webcast explores five key areas where businesses can optimize their IT spending. Unlock strategies that will help you cut costs while improving mobile collaboration productivity.

  • The Mobile Collaborator's Guide to Maximizing Productivity

    Sponsored by: BlackBerry

    Don't contribute to the $37B wasted every year from unproductive meetings. In this webcast, learn from business experts that collaboration sessions through mobile devices are a key business enabler.

  • Employing WCM Systems to Improve the Customer Experience

    Sponsored by: Rackspace

    This expert e-guide reveals best practices, advice, and real-life insight into how WCM systems have been used to improve the customer experience. Delve into content that drives users with strategies that make engagement possible.

  • The Customer-Experience Mandate: Build Lasting Engagement with Better Websites

    Sponsored by: Rackspace

    The following report will help CIOs, IT leaders, and senior technologists understand how to satisfy the digital customer. Discover which tools are essential for delivering the ultimate web-based customer experience.

  • Collaboration Matters: Lay the Foundation and Keep the Momentum

    Sponsored by: Dropbox for Business

    In this expert e-guide, you will learn the importance of ensuring that all organizational channels understand the benefits of enterprise collaboration as necessary for getting optimum value from user buy-in. Plus, discover how to use technology to initiate collaboration from T.J. Keitt, a senior analyst at Forrester Research Inc.

  • 130 Sales Tips for 2015 from Salesforce

    Sponsored by: Salesforce.com

    This e-book rounds up 130 of the best sales tips for success in 2015 and beyond. Read on to absorb experts' wisdom on a variety of topics, from productivity and sales culture to prospecting and cold calling.

  • E-book Title: The Multichannel MandateChapter 2 Title: Make Mobile, Social Channels Work

    Sponsored by: SearchCRM

    Companies won't reap the benefits of a multichannel business if they don't marry their technology wish lists with a strategy that works for them.

  • Transform support from cost centers to sales channels

    Sponsored by: Hewlett-Packard Limited

    In this white paper uncover how your organization can drive revenue through your customer experience channels to transform support centers into sales channels.

  • Customer Experience: An Enterprise Driver in the New Style of IT

    Sponsored by: Hewlett-Packard Limited

    This brief white paper explains learn how tools developed in the consumer space are being adapted to create organizations that are more collaborative, interaction-oriented, and user-centric than ever before.

  • Interactive Media Command Centre: Connecting NASCAR to Its Fans

    Sponsored by: Hewlett-Packard Limited

    NASCAR needed a way to view their customer experiences as a conversation to directly understand and track data about their organization and customer relationships. in this short video learn about the solution NASCAR chose to handle their big data analytics and discover why this option may have a place in your organization.

Bitpipe Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other

What's Popular at Bitpipe? Daily Top 50 Reports | Daily Top 100 Topics | Popular Report Topics

ComputerWeekly.com Research Library Copyright © 1998-2015 Bitpipe, Inc. All Rights Reserved.

Designated trademarks and brands are the property of their respective owners.

Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.