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Web 2.0 Research

  • Accelerate Business-Critical Applications with Hyper-Converged Software

    Sponsored by: VMware

    Discover the benefits of running your business-critical applications on hyper-converged software, and learn how integrated, software-defined storage can help increase efficiency, improve flexibility, and reduce TCO across the data center. Utilize a hyper-converged software stack to deliver scalability for Microsoft Exchange, and more.

  • Sophos Finds a Scalable Global Network Delivery Partner

    Sponsored by: Limelight Networks, Inc.

    In this case study, take a closer look at the content delivery network (CDN) that an IT security company leveraged to meet the demand for publishing security updates to millions of customers every 4 hours.

  • Delivering a Digital Customer Experience for Today’s Mobile Consumer

    Sponsored by: Mitel Networks Limited

    Today's customers demand flexibility from their digital interactions. Discover how you can provide seamless, satisfying digital experiences to your customers through email, text, web chat, and social media by downloading this white paper now.

  • Recruitment is Marketing: The Future of Talent Acquisition

    Sponsored by: IBM

    Social media has changed how we approach recruiting. In this report, discover how the social phenomenon has rocked the HR recruiting world, and learn how to create multi-faceted online attraction strategies.

  • Seize The Data: What's your data doing for you?

    Sponsored by: Hewlett-Packard Enterprise

    For businesses that have the tools to launch effective big data analytics programs, the results can benefit the entire enterprise. In this resource, discover the 4 ways in which big data analytics tools can benefit your business.

  • Seize The Data: Engage your customer

    Sponsored by: Hewlett-Packard Enterprise

    Discover how one big data analytics platform helped NASCAR quickly and easily extract valuable insights from their customer data.

  • The Impact of Mobile, Social, and Big Data on Data Governance

    Sponsored by: ERwin

    New technologies are changing the terms of data governance. In this e-guide get valuable advice from data governance experts Mark O'Neill and Cory Isaacson as they explain how to navigate data governance in the era of big data and social media.

  • How to Drive Revenue and Increase Loyalty Through Customer Experience

    Sponsored by: Mitel Networks Limited

    How are millennials changing the way you should provide customer service? Access this article now find out.

  • Build an Unstoppable Online Business with Breathtaking Customer Experience Built in

    Sponsored by: PEER 1

    This white paper highlights an end-to-end eCommerce hosting solution that satisfies demanding online buyers and compliance obligations and defends your business against the growing threat of cybercrime. Read on and discover how you can improve your customer experience with a superior online business.

  • Security Challenges in Healthcare Social Media Usage

    Sponsored by: Actiance

    In this e-guide, Jeani Park, senior director at an Internet and mobile device monitoring company, answers questions about security challenges that healthcare organizations face when it comes to social media. Discover best practices for governing use of social media in a hospital or practice so that you can ensure patient information stays secure.

  • Digital Customer Experience Success Stories

    Sponsored by: Mitel Networks Limited

    Customers demand outstanding convenient service on any platform. Discover how other businesses are catering to their needs by downloading this case study now.

  • Super Bowl 50: The Social Story

    Sponsored by: Oracle Corporation

    How can your brand galvanize your campaigns with meaningful messages and unique second screen activations? Click through now to discover the powerful bond between social media and sports that your brand should be leveraging to drive engagement.

  • 6 Questions To Ask A Social Platform Vendor Before Signing A Contract

    Sponsored by: Oracle Corporation

    You've probably noticed the abundance of social relationship management tools on the market today. From long-established companies to fresh start-ups, the space is saturated with solutions for pretty much everything. Download this white paper now to learn what social relationship management platform is right for your business.

  • Cloud Services: The Linchpin of a Digital Engagement Platform

    Sponsored by: Oracle Corporation

    In this white paper, learn how cloud services can augment your engagement platform by providing benefits and capabilities such as: visual site creation for non-technical users, collaborative and extensible interface, microsite management all under one view, and more.

  • Is Social The New Customer Call Center?

    Sponsored by: Oracle Corporation

    Companies need to adapt their customer service for social consumers, but social service is more than just resolving issues – it drives brand reputation. In this webinar, discover how your organization can work with Twitter to create, improve, and transform customer service solutions for your brand.

  • Measuring Social Media ROI in the Enterprise: Myths and Facts

    Sponsored by: Oracle Corporation

    When it comes to social media marketing, there is perhaps no other topic that is discussed more than determining and reporting return on investment, or ROI. This white paper makes the case that ROI determination can be approached in a unified, structured and straightforward way.

  • Assessing the Benefits of Social and Cloud-Based CRM Tools

    Sponsored by: Microsoft

    Do the cloud and CRM go hand in hand? Most will argue yes. In this expert e-guide, tap into advantages of CRM in the cloud, and learn how technology company Shuttle Cloud uses cloud tools to manage customers, organize sales leads and for hiring internally. Plus, gain tips for making social CRM tools work effectively in your organization.

  • Expert Tips for Social CRM: Why Companies Are Pinning Their Hopes on Pinterest

    Sponsored by: Microsoft

    Learn how you can formulate a winning social CRM strategy, and knock your customers' expectations out of the park. Tap into why Pinterest is piquing the interest of businesses, and also get an exclusive look at how MLB teams engage with their customers via personalized mobile updates.

  • E-Commerce Merchandising and Catalog Technology Capabilities

    Sponsored by: Oracle Corporation

    Unified admin tools simplify management of your catalog, pricing, content, merchandising, promotions, and more. Access this data sheet and learn how to make e-commerce edits easily with a rich-text editor that supports full HTML markup, arrange products manually with simple drag and drop tools, and more.

  • Transform E-Commerce with Experience and Design Tools

    Sponsored by: Oracle Corporation

    Today's customers aren't just looking for products and services, they're looking for a complete omnichannel experience. This data sheet provides tips on how to build inspired commerce experiences. Learn how to control every pixel with intuitive design and experience management tools.

  • Changing Gears: With a Shift Toward Social, GM Uses New Channels to Talk With (Not at) Customers

    Sponsored by: Oracle Corporation

    Learn how you can leverage social relationship management cloud service tools to help evaluate your customer interactions. Plus, discover how GM was able to benefit from social exchanges with customers, improving their overall customer service strategy.

  • Hug Your Haters: A Conversation About Social Customer Service With Jay Baer

    Sponsored by: Oracle Corporation

    This exclusive interview with best-selling author and CEO of Convince & Convert, Jay Baer, discusses how social customer service will change the future of business. Learn why providing engaging social customer service is key to maintaining current customer relationships and gaining new ones.

  • The Socially Enabled Enterprise: Study Results

    Sponsored by: Oracle Corporation

    Uncover key characteristics of socially enabled enterprises in this research report by downloading it now. Read on to discover how you can transform your business to reap the benefits of social engagement.

  • Socially Enabling Businesses Across the Globe

    Sponsored by: Oracle Corporation

    Today, social is the new business norm. But unlike in the past, numerous siloed social solutions won't cut it anymore. In this resource, learn how you can properly integrate social into your business to improve customer experience management strategies, and collaboration across departments.

  • Delivering on the Promise of the Social Business

    Sponsored by: Oracle Corporation

    This paper aims to illustrate the value of social business transformation, how to understand social business maturity, as well as how leaders can plan and prioritize for continued success, scale, and maturation. Read on to learn more.

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