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User Experience Research

  • APM in the Digital Economy

    Sponsored by: Riverbed Technology, Inc.

    Applications are at the core of digital transformation. Access this Enterprise Management Associates to learn about the current state of application performance management and how it fits into today's digital economy.

  • From Data to New Customers: How Big Data Improves Customer Experience

    Sponsored by: IBM

    The big data analytics process is speeding up to offer improved customer experiences. Watch this 3 minute video to learn how big data is being leveraged faster than ever to ensure that customers get what they need and repeat business.

  • Top 10 Factors that Ensure VDI Success

    Sponsored by: Pure Storage

    Virtual desktop infrastructure (VDI) and desktop as a service (DaaS) are being widely adopted throughout the industry, with many already running VDI on-premise. Access this e-book for the top 10 factors of a successful VDI strategy and why storage is a key component.

  • Prepping Your Future-Ready Workforce

    Sponsored by: Dell India

    Use this interactive resource as a guide to building a solid understanding of your mobile users, and deliver the desktops, apps, and mobile capabilities they demand. Access now to see illustrated in-depth user profiles that will help you determine which virtualization strategies to employ in your enterprise.

  • Proactively Manage Aftersales; Better Service Customers

    Sponsored by: Hewlett-Packard Enterprise

    Today's hyper-connected customers expect relevant, personalized services anywhere at any time, even in their cars. Access this white paper to learn how to deliver on these customer expectations and capitalize on them.

  • Microsoft Dynamics CRM: A Look at New Features and Uses

    Sponsored by: Microsoft

    This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.

  • The Mobile Testing Checklist: A Guide to help Investigate Mobile Testing Solutions and Trigger Structured Discussions and Decisions

    Sponsored by: Hewlett Packard Enterprise

    This white paper examines the three-phase process of assessing mobile app testing tools with a user experience mindset. Learn about user experience analysis, weighing the tool's features, and proof of concept (POC) development.

  • How Open Source Subscriptions Deliver Business Value

    Sponsored by: Red Hat

    Transferring to open source software (OSS) requires careful guidance to ensure security and maximize ROI during execution. Access this white paper to learn what to look for in an OSS vendor to guide your transition and see what one company offers as part of their customer experience.

  • 6 Ways Your EMR is Coming up Short and How a CRM Solution Can Help

    Sponsored by: Microsoft

    Access this infographic to uncover 6 steps to use your CRM tools to boost your EMR system and positively impact the patient and provider experience.

  • How to Extract the Most Value from Your Mobile App Development Process

    Sponsored by: OutSystems

    Over the next few years, mobile user experience is going to play a larger role in determining a business' success. Learn why user experience needs to stay a top priority at every stage of the app lifecycle and how to select the best mobile app development platform for your business needs.

  • What's Trending in Retail and Mobile Technology

    Sponsored by: SOTI Inc.

    84% of shoppers surveyed want to see more location-based technology. Access this e-book to learn how in-store mobile technology is shaping the future of retail. Discover the role the Internet of Things will play in future retail and what this means for e-commerce.

  • Build Better Mobile Apps Faster

    Sponsored by: Oracle Corporation UK Ltd

    Mobile developers are going to see an increase in options and complexity in the coming years. This webcast explores the depths of 5 universal mobile needs and explains how developers will need to approach the future of mobility.

  • Develop a Multichannel Strategy that Supports Customer Experience Management

    Sponsored by: BoldChat - LogMeIn

    Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.

  • End-to-end Application and End-user Management with VMware

    Sponsored by: VMware

    This white paper illustrates several real-world implementations and day-to-day experiences that demonstrate how IT organizations are embracing a user-centric model for improved management benefits to achieve key performance and business results and stay competitive.

  • Manage Your Digital Workforce for Omnichannel Success

    Sponsored by: Genesys

    In this white paper, you'll learn how to manage your digital workforce to provide the best omnichannel customer service possible. Discover ways to drive revenue and satisfy customers.

  • Digital Transformation for Midsize Contact Centers

    Sponsored by: Genesys

    As a result of digital technologies and e-commerce transformation, an omnichannel customer engagement strategy is necessary for growing contact centers. This e-book examines problems surrounding omnichannel customer engagement and technology traps that midsize contact centers often fall into.

  • Research Report: How To Deliver the Omni-Channel Support Customers Want

    Sponsored by: BoldChat - LogMeIn

    Customers expect contact centers to provide a greater ease of use and faster response time than ever. This may seem daunting given the need for omni-channel support, but it doesn't have to be. Access this comprehensive research report to learn how to reduce customer effort across your omni-channel approach.

  • CW500: Enterprise collaboration for a mobile workforce – Parliamentary Digital Service

    Sponsored by: ComputerWeekly.com

    Computer Weekly's CW500 Club heard from IT leaders who have introduced collaboration technology to support an increasingly mobile workforce. This presentation came from Laura Bennett, head of digital collaboration at the Parliamentary Digital Service.

  • Effective Mobile Customer Engagement Report 2016

    Sponsored by: BoldChat - LogMeIn

    85% of consumers are unlikely to do repeat business with a brand following a bad mobile experience. Access this report to learn why you need to treat your mobile experience as more than an extension of your current customer engagement strategy and how to effectively manage your mobile engagement.

  • 5 Ways To Improve Your Customer Experience This Holiday Season

    Sponsored by: BoldChat - LogMeIn

    Online shoppers have high expectations, and 82% of consumers have stopped doing business with a brand after just one bad experience. Access this e-book to gain 5 tips on bolstering your customer engagement strategy during this year's holiday season.

  • WCM's New Role: Targeted Customer Experience

    Sponsored by: Sitecore

    Integrating CRM with revamped WCM strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. Learn about its evolving role, how many of your peers are planning to invest in WCM initiatives, and how WCM meets CRM.

  • Peruse The VDI Client Showroom To Find Your Style

    Sponsored by: Dell, Microsoft and Citrix

    Finding the right VDI client is crucial to delivering virtual desktops users will enjoy working with. This e-guide highlights how HTML5 browsers, thin clients, zero clients, and repurposed PCs are all viable options.

  • Guide to Design-Centric Application Development

    Sponsored by: CraveInfoTech

    Designing customer-experience grade apps is a must in the age of empowered users. But you need the right tools to do it successfully. This comprehensive guide is your roadmap to developing user-friendly apps with SAP Fiori. Learn how to develop apps from a design-centric standpoint that focuses on the end user's needs.

  • A New Direction for IT User Support: Enabling An Omnichannel Experience in the Cognitive Era

    Sponsored by: IBM

    This white paper describes omnichannel IT support, and why it has become critical for a superior personalized user experience. Explore ways you can begin incorporating this more cognitive strategy into your IT support organizations.

  • Desktop Virtualization Will Power the Digital Workplace

    Sponsored by: Lenovo Software

    Take a look at how desktop virtualization technologies are helping to deliver the digital workplace and learn about the six product categories that make up the desktop virtualization market.

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