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User Experience Research

  • Solved: Common VDI Storage Challenges

    Sponsored by: Dell EMC and Intel®

    Discover how your storage peers are solving their most complex VDI challenges with all-flash array technology and learn how you can answer your most demanding VDI storage issues including complexity, cost, end-user experience and more.

  • Ten Steps to Reap the Rewards of Chat Support

    Sponsored by: Bomgar Corp.

    Chat is proven to be customer and budget friendly, so why are organizations waiting to pull the trigger? Access this infographic to explore the 10 steps to reaping the full benefits of chat support. Learn how to handle implementation problems to launch and gain value from your chat support channel.

  • Research Report: How To Deliver the Omni-Channel Support Customers Want

    Sponsored by: BoldChat - LogMeIn

    Customers expect contact centers to provide a greater ease of use and faster response time than ever. This may seem daunting given the need for omni-channel support, but it doesn't have to be. Access this comprehensive research report to learn how to reduce customer effort across your omni-channel approach.

  • Optimizing the Digital User Experience

    Sponsored by: Hewlett Packard Enterprise

    A recent Dimensional Research survey revealed that 70% of companies site app performance as the defining factor of UX. This webcast explores the findings from this survey and David Gehringer, Principal at Dimensional Research, provides insights on how you can develop a lifecycle approach to optimize UX management.

  • CW500: Enterprise collaboration for a mobile workforce – Parliamentary Digital Service

    Sponsored by: ComputerWeekly.com

    Computer Weekly's CW500 Club heard from IT leaders who have introduced collaboration technology to support an increasingly mobile workforce. This presentation came from Laura Bennett, head of digital collaboration at the Parliamentary Digital Service.

  • Effective Mobile Customer Engagement Report 2016

    Sponsored by: BoldChat - LogMeIn

    85% of consumers are unlikely to do repeat business with a brand following a bad mobile experience. Access this report to learn why you need to treat your mobile experience as more than an extension of your current customer engagement strategy and how to effectively manage your mobile engagement.

  • 5 Useful IT Best Practices That You Can Easily Apply to Your Entire Business

    Sponsored by: Requuest

    Discover 5 easy IT best practices that you can easily apply to make a difference in day-to-day business activities without any IT expertise. Plus, learn how these practices can also be applied on a larger scale throughout the rest of your business.

  • Proactively Engage Your Customers in Every Channel—Without Losing Your Mind!

    Sponsored by: Genesys

    In this on-demand webcast, hear from speakers Art Schoeller, VP and Principal Analyst, at Forrester and John Tallarico, VP of Product Management, at Genesys as they reveal new Forrester research on proactive customer communication, including usage, benefits, and a definitive maturity model of proactive customer communication.

  • User Experience Modeling Tools In The Age Of Digital Transformation

    Sponsored by: Catchpoint Systems Inc.

    In this research paper from Enterprise Management Associates, find out why many companies engaged in digital transformation initiatives are leveraging user experience modeling (UEM) tools to gauge how successfully a new application has been adopted by their employees. Then, discover which program stands apart from its competitors and why.

  • 5 Ways To Improve Your Customer Experience This Holiday Season

    Sponsored by: BoldChat - LogMeIn

    Online shoppers have high expectations, and 82% of consumers have stopped doing business with a brand after just one bad experience. Access this e-book to gain 5 tips on bolstering your customer engagement strategy during this year's holiday season.

  • Benchmark Your ECM Program Against Your Peers And Four Key Market Imperatives

    Sponsored by: IntraLinks, Inc

    This Forrester benchmark report reveals 2016 enterprise content management trends and helps you determine where you stand compared to your peers.

  • Taming IT Complexity With User Experience Monitoring

    Sponsored by: Catchpoint Systems Inc.

    Access this white paper to learn how user experience management fits into the age of digital transformation, how it ensures high-quality delivery of complex digital services, and more.

  • How to Ensure Quality Content Delivery in a Mobile World

    Sponsored by: Limelight Networks, Inc.

    Delivery high quality content to screens all over the world is taxing, especially considering the plethora of devices being used to access it in today's highly mobile world. Learn what important factors media and broadcasters need to take into consideration when deciding on a content delivery platform.

  • The Data Behind Exceptional Digital Experiences

    Sponsored by: CA Technologies

    Learn how real-time insights into user behavior, buyer trends and omnichannel performance are the key to a successful digital transformation. Uncover how to easily produce these insights and optimize your apps by accessing now.

  • Securely Distributing SharePoint Content with Your Extended Enterprise

    Sponsored by: IntraLinks, Inc

    In this product overview, learn about one platform designed for SharePoint that enables your organization to easily deploy a cost effective, highly secure, technology for distributing SharePoint content with your extended enterprise.

  • Achieving the Highest Compute Potential from IoT Devices

    Sponsored by: Intel

    Watch this on-demand webinar to learn how to enhance traditional thin client platforms to meet cross-industry market demands for highly available IoT device performance. Additionally, discover how to improve IT operational efficiencies and create a richer customer experience by leveraging advanced remote IoT management.

  • Guide to Design-Centric Application Development

    Sponsored by: CraveInfoTech

    Designing customer-experience grade apps is a must in the age of empowered users. But you need the right tools to do it successfully. This comprehensive guide is your roadmap to developing user-friendly apps with SAP Fiori. Learn how to develop apps from a design-centric standpoint that focuses on the end user's needs.

  • Open-Source Lamp Stacks Fly with IBM POWER8

    Sponsored by: IBM

    Discover how you can turbocharge your LAMP stack by moving it to POWER8 and find out how this compares to x86 performance in terms of speed, big data, reliability, and more.

  • Case Study: Norwegian Cruise Line Success Story

    Sponsored by: Catchpoint Systems Inc.

    One major company saw a 60-70% reduction in the amount of time that they spend on diagnosing problems. Learn how Norwegian Cruise Line Holdings used an end-user experience management (EUM) tool to overcome several challenges and realize significant benefits in availability, time efficiency, and more.

  • Get the Most Out of Citrix XenApp and XenDesktop

    Sponsored by: Citrix

    As your mobile workforce places new demands on your IT environment, the time and cost savings of the Platinum Editions of Citrix XenApp or XenDesktop quickly outweigh the cost. See what Platinum can do for your organization.

  • Software-Centric Storage Selections for VDI

    Sponsored by: SearchVirtualDesktop.com

    This exclusive handbook is your guide to new storage options for VDI. You'll explore why storage-only storage is poised to change the market, choosing between hardware vs. software storage optimization, VDI storage optimization's secret sauce is software, and more.

  • How To Maximize IT Staff For Successful Mobile Projects

    Sponsored by: Hewlett Packard - Intel Xeon

    For a mobile project to take off, both senior and junior IT staff must be invited to the table. Team members at every level can add to the mobile app development and delivery process. This e-guide highlights a few important questions to ask when determining how to assign IT staff to certain mobile projects.

  • Peruse The VDI Client Showroom To Find Your Style

    Sponsored by: Dell, Microsoft and Citrix

    Finding the right VDI client is crucial to delivering virtual desktops users will enjoy working with. This e-guide highlights how HTML5 browsers, thin clients, zero clients, and repurposed PCs are all viable options.

  • A New Direction for IT User Support: Enabling An Omnichannel Experience in the Cognitive Era

    Sponsored by: IBM

    This white paper describes omnichannel IT support, and why it has become critical for a superior personalized user experience. Explore ways you can begin incorporating this more cognitive strategy into your IT support organizations.

  • Desktop Virtualization Will Power the Digital Workplace

    Sponsored by: Lenovo Software

    Take a look at how desktop virtualization technologies are helping to deliver the digital workplace and learn about the six product categories that make up the desktop virtualization market.

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