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User Experience Research

  • Investing in the Data Center to Meet Modern Customer Demands

    Sponsored by: Red Hat

    Data center modernization is one way to boost digital transformation and innovation efforts. Learn about the problems with the current IT landscapes and how to go about solving them with in-memory data management.

  • Frost & Sullivan: Are You Delivering Exceptional Customer Experience?

    Sponsored by: Genesys

    Small and mid-sized businesses (SMBs) are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.

  • Case Study: Multi-Cloud Bottleneck Breakdown

    Sponsored by: Amazon Web Services

    Access this case study to see how one company was able to eliminate the bottlenecks associated with multi-cloud platforms to ensure that they provided the best user-experience possible.

  • Unified Endpoint Management - Security and Productivity for the Mobile Enterprise

    Sponsored by: Citrix

    Discover a UEM solution that provides a single pane of glass to manage and secure, devices and operating systems, whether laptops, smart phones, tablets or any other device.

  • Definitive Guide to VDI and Architecturing End-User Computing Solutions

    Sponsored by: Nutanix

    This e-book dives into infrastructure design for VDI and end-user computing (EUC) environments, and covers the points that you will have to consider during your EUC infrastructure design process. Read on to learn all about architectural principles, infrastructure alternatives, and storage types.

  • Why Today's Approaches Fail

    Sponsored by: ServiceNow

    Access this white paper to learn how current approaches to providing IT services are failing, why you need service-aware event management, and how you'll handle service issues in the near future.

  • World Quality Report 2016-17 - Current Trends in Quality Assurance and Testing

    Sponsored by: Hewlett Packard Enterprise

    This past year has seen an unrelenting uptake of new technologies, including the Internet of Things, as organizations seek to disrupt with digital at an ever faster pace. This eighth edition of the World Quality Report illustrates the impact of these trends on the Quality Assurance (QA) and Testing function.

  • How To Select The Right Remote Support Tool

    Sponsored by: LogMeIn Rescue

    You need remote support tools to future-proof your organization, but it can be easy to go over budget if you don't know what you're looking for. Access this buyer's guide to find out what makes up remote support, why it is important, and what to look for when selecting the right remote support tool for your organization.

  • APM in the Digital Economy: What's Hot, What's Not, and What's on the Horizon

    Sponsored by: Riverbed Technology, Inc.

    Applications are at the core of digital transformation. Access this Enterprise Management Associates Research Report to learn about the current state of application performance management and how it fits into today's digital economy.

  • From Data to New Customers: How Big Data Improves Customer Experience

    Sponsored by: IBM

    The big data analytics process is speeding up to offer improved customer experiences. Watch this 3 minute video to learn how big data is being leveraged faster than ever to ensure that customers get what they need and repeat business.

  • Top 10 Factors that Ensure VDI Success

    Sponsored by: Pure Storage

    Virtual desktop infrastructure (VDI) and desktop as a service (DaaS) are being widely adopted throughout the industry, with many already running VDI on-premise. Access this e-book for the top 10 factors of a successful VDI strategy and why storage is a key component.

  • Prepping Your Future-Ready Workforce

    Sponsored by: Dell India

    Use this interactive resource as a guide to building a solid understanding of your mobile users, and deliver the desktops, apps, and mobile capabilities they demand. Access now to see illustrated in-depth user profiles that will help you determine which virtualization strategies to employ in your enterprise.

  • How Open Source Subscriptions Deliver Business Value

    Sponsored by: Red Hat

    Transferring to open source software (OSS) requires careful guidance to ensure security and maximize ROI during execution. Access this white paper to learn what to look for in an OSS vendor to guide your transition and see what one company offers as part of their customer experience.

  • The 8 Types of Questions Your Customers Ask Online

    Sponsored by: [24]7

    Consumers want a one-stop shop for their customer service, but most companies fail to deliver this experience and live agents are expensive. That's where virtual agents come in. Access this white paper to learn which 8 types of questions virtual agents can handle and how to optimize your contact center to handle them.

  • Customer Experience In The Digital Age: 5 Key Trends To Watch For

    Sponsored by: [24]7

    Customer experience is becoming a major differentiator in an increasingly digital marketplace. Access this white paper to uncover the 5 key trends for improving customer experience this year, and how you can apply them to your organization.

  • How to Improve Customer Experience for Online Shoppers

    Sponsored by: [24]7

    Learn 5 ways to improve the customer experience you offer your online shoppers. Discover how chat should fit into this experience, how to make self-service easier, and just how much you can automate without making customers feel disconnected.

  • Why is Customer Service So Bad at Handoffs?

    Sponsored by: [24]7

    64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.

  • The Robot Apocalypse: Chatbots Make Agents Extinct

    Sponsored by: [24]7

    76% of customers prefer digital self-service above other customer service channels, but relying too heavily on artificial intelligence, like chatbots, creates a lot of problems. Access this white paper to discover where the balance lies between live, empathetic humans, and fast, low-cost, automated robots.

  • Humanize the Customer Experience

    Sponsored by: [24]7

    49% of customers have switched brands due to bad customer experiences and feeling very disconnected from the companies they try to interact with. Access this white paper to discover 4 ways to humanize your digital customer experience.

  • How to Extract the Most Value from Your Mobile App Development Process

    Sponsored by: OutSystems

    Over the next few years, mobile user experience is going to play a larger role in determining a business' success. Learn why user experience needs to stay a top priority at every stage of the app lifecycle and how to select the best mobile app development platform for your business needs.

  • What's Trending in Retail and Mobile Technology

    Sponsored by: SOTI Inc.

    84% of shoppers surveyed want to see more location-based technology. Access this e-book to learn how in-store mobile technology is shaping the future of retail. Discover the role the Internet of Things will play in future retail and what this means for e-commerce.

  • Build Better Mobile Apps Faster

    Sponsored by: Oracle Corporation UK Ltd

    Mobile developers are going to see an increase in options and complexity in the coming years. This webcast explores the depths of 5 universal mobile needs and explains how developers will need to approach the future of mobility.

  • Develop a Multichannel Strategy that Supports Customer Experience Management

    Sponsored by: BoldChat - LogMeIn

    Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.

  • Microsoft Dynamics CRM: A Look at New Features and Uses

    Sponsored by: Microsoft

    This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.

  • 6 Ways Your EMR is Coming up Short and How a CRM Solution Can Help

    Sponsored by: Microsoft

    Access this infographic to uncover 6 steps to use your CRM tools to boost your EMR system and positively impact the patient and provider experience.

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