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User Experience Research

  • Product Comparison: Enterprise Flash Array Storage

    Sponsored by: NetApp SolidFire

    You can spend all day listening to what the vendors tell you about their products, or you can listen to what the end users have to say. Access this collection of user reviews to see what real users have to say about three of the most prominent flash storage platforms.

  • The Layers and Capabilities of a VDI Monitoring Platform and What to Expect from VDI Monitoring Tools

    Sponsored by: Nerdio

    Choosing a monitoring platform for your virtual desktops can be a complex process. Find out what to expect from VDI monitoring tools and when to use them. Also, discover a breakdown of a common eight-layer model that addresses the major functional areas admins must monitor and manage.

  • Service Desk Leaflet

    Sponsored by: Comarch

    You need to help your end users, but giving them the full support they need requires a budget you just don't have. Outsourcing end user support may seem scary, but there's no need to worry. Read this leaflet to discover a service that enables you to outsource to a high level of IT support for end users without breaking the bank.

  • Best Practices to De-risk Your Windows 10 Migration

    Sponsored by: Riverbed Technology, Inc.

    Windows 10 is intended to deliver a unified user experience across all of the devices in your environment, but planning and executing a smooth migration is complex. To get it right, you must validate that app performance, device health, and end user experience are as good or better after upgrading.

  • 15 Keys for Ensuring a Successful Windows 10 Migration with End User Experience Monitoring

    Sponsored by: Riverbed Technology, Inc.

    Every migration can be a real pain. Remember migrating to Windows 7? Let this white paper be your guide to migrating to Windows 10 in 4 easy-to-follow steps. Don't let complications get in the way of your Windows 10 migration.

  • Your New Flash Storage User Interface Experience

    Sponsored by: IBM

    Meet your new UI: Read on to transform the way you manage flash storage in your enterprise with a full, 360-degree view of real-time storage insights, comprising cloud integration, online social community management, capacity monitoring, and more—all in one dashboard.

  • Five Ways to Create a More Productive Workplace and Workforce

    Sponsored by: Citrix

    Discover five ways to create a more productive workplace—thereby producing a better workforce. Read on to evolve your digital workplace to a more people-centric setting to attract, retain, and engage a talented workforce, and better support their need for both individual focus and collaboration.

  • Cloud Migration Best Practices

    Sponsored by: CloudVelox

    68% of cloud workloads will be in public cloud data centers by 2020. The foundation of a good cloud strategy is identifying what motivates your company to look into the cloud in the first place. Access this e-book for cloud migration best practices.

  • Gartner: Rethinking CRM Customer Service Fundamentals

    Sponsored by: ServiceNow

    To survive in the changing business landscape, your entire enterprise now needs to be involved in customer service, not just one department. This Gartner report takes an in-depth look at the 3 guiding principles of renewing your CRM and customer service strategy for the next generation of customers.

  • Partner with a global leader in display technology

    Sponsored by: TechData - Samsung

    Discover how you can help business owners increase workplace efficiency, while decreasing TCO, and help employees do their jobs better, faster, and easier - with productivity-enhancing desktop display features such as split screen, USB 3.0 super charging and more.

  • The Essential Checklist for Modernizing Customer Service (ebook)

    Sponsored by: ServiceNow

    One survey revealed that companies with the best customer service are 127% more likely to enable inter-departmental collaboration than the average company. Access this e-book to see what else this survey revealed and how you can modernize your organization's customer service.

  • IT Service Management Goes to School

    Sponsored by: Cherwell

    IT teams are being tasked with doing more with less, as tech issues just keep growing, so what do you do? This is where ITSM comes in. Access this e-book to read case studies from 9 leading colleges from across the U.S. to see how each implemented ITSM tools to tackle challenges common to most businesses.

  • How Service Management Is Transforming

    Sponsored by: Cherwell

    IT service management (ITSM) is reaching far beyond traditional borders and spreading into every other aspect of your business. This expert analyst report gives you an overview of how the ITSM market is changing and presents 3 cases in a Q&A style to explore how different companies are approaching their ITSM strategies.

  • Defining the Mobile Cloud

    Sponsored by: Mitel Networks Limited

    The mobile cloud offers many benefits, in providing access to mission-critical real time communication services and apps. However, an understanding of the mobile cloud is not entirely clear across the enterprise ecosystem. Download this e-Book to understand what the mobile cloud is, how it works, and the benefits it can bring to your business.

  • Digital Transformation for the Olympic Games: IOC Changes IT Infrastructure Strategy to "Build Once, Use Many Times"

    Sponsored by: Atos

    This IDC case study examines the challenges faced by a nonprofit nongovernmental organization in implementing an all-cloud IT infrastructure and how they are building it once for multiple uses around the world.

  • Frost & Sullivan: Are You Delivering Exceptional Customer Experience?

    Sponsored by: Genesys

    Small and mid-sized businesses (SMBs) are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.

  • Definitive Guide to VDI and Architecturing End-User Computing Solutions

    Sponsored by: Nutanix

    This e-book dives into infrastructure design for VDI and end-user computing (EUC) environments, and covers the points that you will have to consider during your EUC infrastructure design process. Read on to learn all about architectural principles, infrastructure alternatives, and storage types.

  • Why Today's Approaches Fail

    Sponsored by: ServiceNow

    Access this white paper to learn how current approaches to providing IT services are failing, why you need service-aware event management, and how you'll handle service issues in the near future.

  • Top 10 Factors that Ensure VDI Success

    Sponsored by: Pure Storage

    Virtual desktop infrastructure (VDI) and desktop as a service (DaaS) are being widely adopted throughout the industry, with many already running VDI on-premise. Access this e-book for the top 10 factors of a successful VDI strategy and why storage is a key component.

  • The 8 Types of Questions Your Customers Ask Online

    Sponsored by: [24]7

    Consumers want a one-stop shop for their customer service, but most companies fail to deliver this experience and live agents are expensive -- that's where virtual agents come in. Access this white paper to learn which 8 types of questions virtual agents can handle, how they boost conversion rates, and more.

  • Customer Experience In The Digital Age: 5 Key Trends To Watch For

    Sponsored by: [24]7

    Customer experience is becoming a major differentiator in an increasingly digital marketplace. Access this white paper to uncover the 5 key trends for improving customer experience this year, and how you can apply them to your organization.

  • Why is Customer Service So Bad at Handoffs?

    Sponsored by: [24]7

    64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.

  • How to Extract the Most Value from Your Mobile App Development Process

    Sponsored by: OutSystems

    Over the next few years, mobile user experience is going to play a larger role in determining a business' success. Learn why user experience needs to stay a top priority at every stage of the app lifecycle and how to select the best mobile app development platform for your business needs.

  • Microsoft Dynamics CRM: A Look at New Features and Uses

    Sponsored by: Microsoft

    This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.

  • 6 Ways Your EMR is Coming up Short and How a CRM Solution Can Help

    Sponsored by: Microsoft

    Access this infographic to uncover 6 steps to use your CRM tools to boost your EMR system and positively impact the patient and provider experience.

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