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  • Systems of Engagement: The Future of Enterprise IT

    Sponsored by: Hewlett-Packard Limited

    In this brief on-demand video, Forrester Research Vice President and Principal Analyst John McCarthy describes how systems of engagement are shaping the future of enterprise IT. Tune in to learn more today.

  • Best Practices: Social Recruiting – Five tips to improve efficiency and get better results

    Sponsored by: SAP

    Social recruiting success means more than just connecting through social channels. This valuable resource counts down the top five tips for optimizing social recruiting efforts and driving better results.

  • Executive Perceptions of Live Online Video - by the Numbers

    Sponsored by: UStream

    Access the following white paper summary of "Executive Visions on Video in the Workplace" to uncover why different levels of an enterprise hold the views they do for live video and ultimately discover if you should consider an initiative sooner than later.

  • Executive Visions on Video in the Workplace

    Sponsored by: UStream

    Access the following white paper to uncover how leading executives are leveraging the effectiveness of live video for higher sales and customer engagement. Discover the technology to consider and why a live video initiative should be implemented as soon as possible.

  • Gartner: How to build an online community

    Sponsored by: ComputerWeekly.com

    Gartner analyst Julie Hopkins explains seven ways to lure people to participate in online communities and shows how to choose the tactics that will best suit your business needs.

  • 6 best practises for a new model of employee engagement

    Sponsored by: Hewlett-Packard Limited

    This Forrester Research report explores key findings behind employee mobile engagement and how their happiness drives customer satisfaction and ultimately, business growth.

  • Airport IT Trends Survey

    Sponsored by: ComputerWeekly.com

    Airports are spending a larger slice of their revenues on technology as they look to improve the passenger experience, this major study  from SITA reveals.

  • CW500: Major IT recruitment, skills and career development issues in 2014

    Sponsored by: ComputerWeekly.com

    In this CW500 Club presentation, Albert Ellis, Chief Executive for Harvey Nash, highlights some of the IT trends we can expect to see in 2014.

  • Survival Guide: Marketing in a World Without Cookies

    Sponsored by: Gigya

    Did you know that 65% of US consumers delete their cookies? Or that 39% block cookies altogether? It's clear that the traditional marketing tactic of third-party cookies won't hold up in today's marketplace, as consumers access websites from more devices and are increasingly concerned about privacy.

  • From Social Media to Social CRM: Reinventing the Customer Relationship

    Sponsored by: IBM

    Access the following white paper to uncover the steps to building a social CRM strategy—who needs to be part of the strategy, how to evaluate the customer relationship control, and more.

  • Social Business - Patterns in achieving social business success

    Sponsored by: IBM

    Consult the following white paper to uncover the social business practices top performing organizations are leveraging to gain a strong foothold in the market. Gain insights on 6 focus points that will improve your social business initiative, and much more.

  • Improving Employee Productivity with Social Tools

    Sponsored by: SuccessFactors

    This resource examines today's changing workforce, and describes how social tools are becoming the key to better employee productivity, satisfaction, and profitability.

  • Server Services from IBM

    Sponsored by: IBM

    Access this expert resource to discover what many are using to design, build and manage high-performing server infrastructures to accommodate a spike in data volume.

  • Making Sense of the Chaos: Measuring The Influence of Social Media

    Sponsored by: IBM

    In this white paper, find out how, with the right tools in place, today's marketers can understand the value social media provides as a marketing channel and, in coordination with other channels, drive conversions and, ultimately, revenue.

  • 8 Ways To Build Your Brand Using Social Media

    Sponsored by: MarketWired

    Savvy companies are integrating social media into their marketing plans in order to take advantage of opportunities such as lead generation, real-time customer service, and interaction with brand evangelists. In this white paper, learn eight tips to help you reap the opportunities and build your brand with social media.

  • Best Practices: 10 must-have metrics and benchmarks for better recruiting

    Sponsored by: SuccessFactors

    To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.

  • Measuring Social Media Marketing

    Sponsored by: Oracle Corporation UK Ltd

    Consult the following research brief to uncover what it takes to measure social media in a way that can deliver actionable insights to drive higher business value. Discover what to track, why, and what other successful businesses are doing to get the most out of social media.

  • The New Face of Google+

    Sponsored by: Oracle Corporation UK Ltd

    Access the following white paper to discover what exactly is new to Google+ and how you can make the most of the platform and its features. Also uncover the best practices that will increase the likelihood of user engagement and more.

  • The Perfect Combo: ITIL, ITSM and Social Media

    Sponsored by: BMC Software, Inc.

    This whitepaper details how social media is changing IT and covers the value it can bring to your service desk.

  • 5 Tips For Setting Measurable Social Media Goals

    Sponsored by: MarketWired

    While social media offers your business a variety of opportunities to grow its customer base, increase brand awareness, and drive revenue, those benefits are unattainable without a solid strategy in place. To realize your social media goals, you need to first determine metrics and measurements of your strategy's success.

  • 10 tips to integrate mobile and social marketing

    Sponsored by: IBM

    In this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels.

  • The Customer Service Balancing Act

    Sponsored by: Jive Software

    New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.

  • A New Charter for HR

    Sponsored by: Jive Software

    In this white paper, Stowe Boyd of GigaOM Research explores:The current state of the workforce: What is the new normal? How HR and technology leaders can work together to responsibly invest in social technologies? What HR must become to embrace the modern workplace and earn a seat at the executive table.

  • Changing the Face of Healthcare With Social Business Software

    Sponsored by: Jive Software

    The stakeholders in Cerner's world are not only clinicians, hospitals, and medical device partners but consultants, researchers, and industry experts. Cerner leverages Jive Social Business Software to address a number of their key social business imperatives, including accelerating innovation and providing community-based support.

  • Solution Spotlight: Measuring, Monitoring and Improving Customer Experience

    Sponsored by: IBM

    In this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences.

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