Social Networking Research
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Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement
Sponsored by: SAP America, Inc.Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.
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Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement
Sponsored by: SAP America, Inc.While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.
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Network Evolution University: Video Conferencing and Collaboration
Sponsored by: SearchUnifiedCommunications.comIn this classroom, our experts examines how desktop video is enabling the focus on collaboration, best practices for using desktop video, and policies to manage its use and protect the network.
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Enabling Business Beyond the Corporate Network: Secure Solutions for Mobility, Cloud and Social Media
Sponsored by: ZscalerUncover details about a single solution that can help you overcome the security risks inherent to user mobility, cloud applications, and social media.
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Microsoft announces new office 365 offerings
Sponsored by: ComputerWeekly.comAnalyst group, Nucleus Research assesses Microsoft's plans to update to its Office 365 cloud services, including enhanced social capabilities with SharePoint and Yammer.
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About to Buy Guide: How to Succeed in Social Networking and Collaboration
Sponsored by: SearchCIO.comIn this expert E-Guide, President of The Real Story Group Tony Byrne describes the importance of homing in on specific business applications and of getting IT involved in the implementation—as well as why integration of social tools remains a problem. Read now to learn more.
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UC's Impact on the Network
Sponsored by: SearchUnifiedCommunications.comThis TechGuide from SearchUnifiedCommunications.com looks at how UC applications affect network performance and explains the importance of coordinating deployments with other enterprise IT plans.
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TAKING ADVANTAGEOF BIG DATA ANALYTICS
Sponsored by: SAS Institute Inc.Consult this white paper to learn more about how utilizing data and unstructured data can improve revenue and give your company a competitive advantage. In order to effectively manage big data, businesses need to follow the right approach. This resource outlines where to use big data and other important tips you need to know.
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Using Social Media to Win Over Customers
Sponsored by: SearchCRMWhile many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.
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The Deloitte Consumer Review: A more secure customer
Sponsored by: ComputerWeekly.comThis report from Deloitte assesses the impact of cybercrime on consumers and offers advice to businesses on how to respond.
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CW Buyer's Guide: Big Data Infrastructure
Sponsored by: ComputerWeekly.comComputer Weekly looks at the mindset and technology infrastructure businesses need to analyse big data.
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Information security trends
Sponsored by: ComputerWeekly.comThis report from CompTIA, based on original research, assesses the current trends in information security.
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Effective E-Discovery: Best practices, processes and team building tips
Sponsored by: SearchCompliance.comResearch shows that general counsels are frustrated by lack of control, collaboration and communication regarding e-discovery processes. This classroom will focus on ways to optimize communication, get team members on the same page, and how to better leverage and integrate IT into the e-discovery process.
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Technology industry at the cross-roads: Transforming quote-to-cash operations
Sponsored by: ComputerWeekly.comThis report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.
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A New Model for User Engagement
Sponsored by: WorkdayWorkday provides cloud-based HR solutions focusing on a rising generation of new workers who expect and thrive in user-oriented, socialized mobile environments.
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Integrating Social into Business with Social Collaboration Tools
Sponsored by: Citrix Online Go To MeetingThis Yankee Group white paper explores how built-for-business social workspaces enable employees to more effectively work together and move projects to completion faster.
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HP Social CRM Services
Sponsored by: Hewlett-Packard CompanyAs today's consumers have quickly become more powerful and influential, they have also become more demanding than ever- expecting a personalized experience. Access this brief video to discover a social enterprise service program that listens, manages, and engages with your customers- and their influencers – across the internet and social networks.
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Business2020: Why Big is Best When it Comes to Data
Sponsored by: Oracle Corporation UK LtdAs data volumes continue to increase, it gets even more difficult for businesses to collect and present information in a way that's easy to understand and interpret. Consult this white paper to learn more about what you can do to remain competitive in today's volatile economy by utilizing your big data and analytics.
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Accenture Technology Vision 2013
Sponsored by: ComputerWeekly.comAccenture's technology vision assesses the impact of digital technology on the enterprise in 2013 and offers action points for CIOs and business leaders.
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Mobile, Social, Analytics Offer Promise but Demand New Metrics
Sponsored by: IBMA successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies. This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices.
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For Unwary Users, Social Media Data Analysis Can be an Unfriendly Task
Sponsored by: IBMSocial media analytics can help you gain valuable insights into your business, but it can also be a waste if not implemented properly. Read this expert e-guide to learn about the typical pitfalls of companies when deploying a social media analytics program and get advice on how to avoid them.
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ROI, Budgets Prevent Companies' Embrace of Social Media Analytics
Sponsored by: IBMMany companies are still avoiding implementing social media analytics, despite the renowned benefits it can provide a business. This expert e-guide describes some of the main reasons that companies are hesitant to start a social media analytics endeavor.
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Social Media Analytics Software Pulls Useful Info out of Online Muddle
Sponsored by: IBMIn this white paper, see how unstructured and semi-structured data analytics are changing the relationship of businesses to their social media consumer bases.
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Using Social Media Monitoring Tools Starts with Business Connections
Sponsored by: IBMThis expert e-guide explains what you need to know for getting the most from your social media analytics tools and provides useful tips for integrating social media into your analytics landscape.
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Technology industry at the cross-roads: Transforming quote-to-cash operations
Sponsored by: ComputerWeekly.comThis report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.
