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Social Networking Research

  • Assessing the Benefits of Social and Cloud-based CRM Tools

    Sponsored by: Microsoft

    Do the cloud and CRM go hand in hand? Most will argue yes. In this expert e-guide, tap into advantages of CRM in the cloud, how technology company Shuttle Cloud uses cloud tools to manage customers, organize sales leads and for hiring internally, and gain tips for making social CRM tools work effectively in your organization.

  • Expert Tips for Social CRM: Why Companies Are Pinning Their Hopes on Pinterest

    Sponsored by: Microsoft

    Learn how you can formulate a winning social CRM strategy, and knock your customers' expectations out of the park. Tap into why Pinterest is piquing the interest of businesses, and also get an exclusive look at how MLB teams engage with their customers via personalized mobile updates.

  • Transform E-Commerce with Experience and Design Tools

    Sponsored by: Oracle Corporation

    This data sheet invites you to build inspired commerce experiences. Learn how to control every pixel with intuitive design and experience management tools.

  • Facebook Messenger: Engage Your Customers Where They Are

    Sponsored by: 24/7 Customer

    In this white paper, you will discover the top 3 benefits gained from engaging your customers via Facebook Messenger. Access this paper to integrate Messenger into your customer interactions to engage them on a deeper level and integrate Messenger with your customer's ecommerce journey.

  • Associazione Amici Via della Spiga - Analytics used to improve business decisions and uncover opportunities

    Sponsored by: IBM

    Click through now to discover the role social analytics played in helping Associazione Amici Via della Spiga to target specific demographics and reevaluate the allocation of time and money spent in promotional efforts to better resonate with customers.

  • The Socially Enabled Enterprise: Study Results

    Sponsored by: Oracle Corporation

    Uncover key characteristics of socially enabled enterprises in this research report by downloading it now. Read on to discover how you can transform your business to reap the benefits of social engagement.

  • Socially Enabling Businesses Across the Globe

    Sponsored by: Oracle Corporation

    Today, social is the new business norm. But unlike in the past, numerous siloed social solutions won't cut it anymore. In this resource, learn how you can properly integrate social into your business to improve customer experience management strategies, and collaboration across departments.

  • Delivering on the Promise of the Social Business

    Sponsored by: Oracle Corporation

    This paper aims to illustrate the value of social business transformation, how to understand social business maturity, as well as how leaders can plan and prioritize for continued success, scale, and maturation. Read on to learn more.

  • CRM Analytics: How to Make the Most of Customer Data

    Sponsored by: SearchCRM

    This expert e-book delves into the power behind CRM analytics in helping you to make the most of your customer data. You'll also uncover why companies shy away from analyzing social media data, as well as how companies can make the most of the stacks of tweets and Facebook postings.

  • 5 Ways Wholesale Distributors Can Succeed with the Millennial Generation

    Sponsored by: Infor

    This resource features a checklist of five tactics that can help you prepare your business to succeed with the next generation of customers, partners and employees. Access now and you'll also unlock the details and benefits of each tactic.

  • The Social Media Guide: Practical Tips to Drive Sales

    Sponsored by: Microsoft

    This white paper is the salesperson's complete guide to social media selling strategies that make a meaningful impact on customers. Discover what it means to be a social seller, best practices to make the sale, and more.

  • Taking Application Development into the Cloud

    Sponsored by: SAP

    Join cloud development expert Massimo Pezzini as he relates why you should take your application development efforts into the cloud. By tuning in, you'll also learn what architectural considerations to look for today and into tomorrow.

  • Developing and Deploying Real-Time Apps in the Cloud

    Sponsored by: SAP

    To support real-time business, companies are turning to technologies that allow them to develop and deploy real-time applications. Access this digital flipbook and discover ways to analyze volumes of data for insights that help you better serve your social, mobile and analytical audience.

  • CRM Stories: Rogerseller

    Sponsored by: Microsoft

    In this resource, Rogerseller's Geraldine Smallacombe illustrates how she was able to give her customers a more dynamic journey. Access now and learn how to achieve a social presence that engages customers and gauges sentiment, in-depth knowledge of preferences and profiles that results in better targeting, and more.

  • How Providers Can Harness Big Data in Healthcare

    Sponsored by: Optum

    In this e-guide you will learn how strides in big data are opening the door to better patient care. Discover how innovative systems like preventive care and monitoring feedback through social media are leveraging big data for more positive patient outcomes.

  • Hacking the Human Operating System

    Sponsored by: Intel

    In this white paper, you'll learn what warning signs to look out for to minimize the risk of a social engineering attack. Protect your enterprise from advanced hacking techniques with insight on how these hacks occur.

  • Collaboration and Messaging Apps in the Enterprise

    Sponsored by: Magnet

    In this expert e-guide, learn how new, real-time collaboration tools are driving greater productivity in the business, but more importantly, learn why CIOs should still keep an eye on the consumer messaging market.

  • Social Engagement for your Customer Experience Management: An Overview

    Sponsored by: Microsoft

    In this resource, you will learn how to assist your teams in connecting with customers, prospects, and partners on social media via Microsoft Dynamics CRM. Read on now to find new social insights about your brand, products, and services to maximize engagement.

  • Sell Effectively with Smart CRM

    Sponsored by: Microsoft

    This white paper discusses the criteria necessary for effective sales technology and explains how one organization found its sales software solution. Read on to learn how you can select the tools that will lead to sales success.

  • Cybersecurity Predictions for 2016: Targeting the Human Factor

    Sponsored by: Proofpoint, Inc.

    This article provides deep insights into how advanced cybercriminals will improve their social engineering tactics in the future. Take a look to prepare for the evolving threats of 2016.

  • The State of Customer Experience in Retail

    Sponsored by: Infor

    70% of brands fail to take advantage of exciting new opportunities to build and maintain a profitable audience. Don't be one of them - access this guide to uncover five best practices for creating personalized customer experiences in retail.

  • Fascinating Findings on Customer Expectations

    Sponsored by: Avaya

    This video looks at interesting facts you need to know when it comes to consumers' changing expectations. Tune in and learn how to transform your business, one great interaction at a time.

  • Your Social Intelligence Guide for Customer Service

    Sponsored by: Microsoft

    In this social listening guide for customer service, you'll find insights from some of today's foremost thought leaders on exceptional customer experience management in the digital age. Learn how to effectively engage customers on various social channels.

  • Learn How You could be Missing Customer Expectations

    Sponsored by: Avaya

    This video explores recent research on the changing needs of consumers when it comes to delivering the right customer experience. Learn how to help the 78% of customers who say their interaction with companies has evolved.

  • Turn Social Sentiment into Opportunity with CRM and Analytics

    Sponsored by: Microsoft

    In this guide, you'll uncover tips on how to reach customers at the point of influence with social marketing. Learn why social engagement plays a critical role in bridging the gap between your digital campaigns and the conversations they spark.

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