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Social Networking Research

  • Six Tips to Use Social Media to Win Leads, Make Friends, and Influence Your Community

    Sponsored by: Solarwinds N-able

    Proper social media usage can spell amazing success for your organization. Access this eBook to learn six strategies to improve how your organization utilizes the most popular communication channels and reach more customers than ever.

  • Risk or Reward? UC, IM, and Social Media in the Pharmaceutical Industry

    Sponsored by: Actiance

    Discover how you can overcome the negative compliance and security side effects of deploying new communications and social channels in the pharmaceutical industry. Learn 6 ways to adopt these technologies while mitigating legal and security risks.

  • Recruitment is Marketing: The Future of Talent Acquisition

    Sponsored by: IBM

    Social media has changed how we approach recruiting. In this report, discover how the social phenomenon has rocked the HR recruiting world, and learn how to create multi-faceted online attraction strategies.

  • Work Like a Network Accelerating Team Collaboration with Social

    Sponsored by: Microsoft

    Read this white paper and discover why productivity is no longer just defined by how quickly and efficiently an individual employee can deliver output. Rather, productivity is defined by how effectively teams collaborate and leverage the work and insights of others to reach a common goal that can benefit your business...big time.

  • Three Ways to Better Connect Your Workforce with Enterprise Social

    Sponsored by: Microsoft

    Download and discover how Enterprise Social allows your workers to connect to conversations, documents, and files that matter; be informed to make smarter decisions; and overall feel more engaged in their jobs and company culture.

  • The Impact of Mobile, Social, and Big Data on Data Governance

    Sponsored by: ERwin

    New technologies are changing the terms of data governance. In this e-guide get valuable advice from data governance experts Mark O'Neill and Cory Isaacson as they explain how to navigate data governance in the era of big data and social media.

  • Foster Collaborative Communication with SaaS

    Sponsored by: IBM

    If you're looking to lower your TCO, receive fast ROI and protect critical IP with the power of a collaborative software-as-a-service (SaaS) solution, download this quick just-the-facts video today. (Psst: it includes a hyperlink for a free trial of it, too!)

  • Security Challenges in Healthcare Social Media Usage

    Sponsored by: Actiance

    In this e-guide, Jeani Park, senior director at an Internet and mobile device monitoring company, answers questions about security challenges that healthcare organizations face when it comes to social media. Discover best practices for governing use of social media in a hospital or practice so that you can ensure patient information stays secure.

  • Become a Social Business with Seamless Cloud Collaboration

    Sponsored by: IBM

    IBM recently came to us to help get the word out about the benefits of a cloud-based social platform, which uses social tools to link people and colleagues across today's global, mobile business environment. Click to watch a quick video followed by a free trial so you can see if it fits your own unique collaboration and communications requirements.

  • Social Business Helps Build a Smarter Bank

    Sponsored by: IBM

    View today's featured video and watch how a world class bank demonstrates the power of providing their customers and employees with an exceptional digital experience – one that is relevant, intimate, social, drives real value and keeps them engaged anytime, anywhere.

  • Digital Customer Experience Success Stories

    Sponsored by: Mitel Networks Limited

    Customers demand outstanding convenient service on any platform. Discover how other businesses are catering to their needs by downloading this case study now.

  • Super Bowl 50: The Social Story

    Sponsored by: Oracle Corporation

    How can your brand galvanize your campaigns with meaningful messages and unique second screen activations? Click through now to discover the powerful bond between social media and sports that your brand should be leveraging to drive engagement.

  • 6 Questions To Ask A Social Platform Vendor Before Signing A Contract

    Sponsored by: Oracle Corporation

    You've probably noticed the abundance of social relationship management tools on the market today. From long-established companies to fresh start-ups, the space is saturated with solutions for pretty much everything. Download this white paper now to learn what social relationship management platform is right for your business.

  • Is Social The New Customer Call Center?

    Sponsored by: Oracle Corporation

    Companies need to adapt their customer service for social consumers, but social service is more than just resolving issues – it drives brand reputation. In this webinar, discover how your organization can work with Twitter to create, improve, and transform customer service solutions for your brand.

  • How Social Business Builds A Better Customer Experience

    Sponsored by: Infor

    Today's social media users know when you take their grievances seriously, versus when you're just telling them what they want to hear. Learn ways to show your audience that you take action when addressing their concerns and fixing problems.

  • From Valuable to Vital: Why Companies Are Getting Serious About Social Media

    Sponsored by: Infor

    What was once considered a novelty limited to personal use has transformed and been exploited by business. Learn tips on building a social business strategy, and uncover ways to generate value with it in this white paper.

  • How Does Social Customer Service Affect Contact Centers?

    Sponsored by: Oracle Corporation

    In this e-guide, our CRM experts discuss how social media is transforming the way contact centers work. Learn strategies and best practices for implementing a social media customer service plan in your contact center.

  • Answering Customer Complaints Gracefully on Social Media

    Sponsored by: Oracle Corporation

    This exclusive e-guide digs into the challenges of implementing a social customer service strategy in your enterprise. Uncover considerations on deciding how the organization should interact with customers, which sector of the company should handle these communications, and more.

  • Social Media Customer Service: Where Companies Go Wrong

    Sponsored by: Oracle Corporation

    This exclusive e-guide explores the disconnect between customer service and social media in companies both large and small. Uncover the risks of ignoring customer service on social media, and learn expert tips to get it right.

  • Increase End User Productivity and Reduce Operating Costs with a Social Collaboration Platform

    Sponsored by: IBM

    In this Forrester brief, learn how a social collaboration platform can improve productivity by providing a unified location for content, reduce the burden on IT resources by bringing disparate resources together, provide anytime, anywhere access to information, and more.

  • Evolving Toward the Next Phase of Email

    Sponsored by: IBM

    In this Osterman Research report, learn how email is evolving and combining with new technologies. Explore how you can ensure that your email is securely integrated with new capabilities such as mobile and social, so that you can leverage email as a competitive advantage rather than allow it to become a liability.

  • Measuring Social Media ROI in the Enterprise: Myths and Facts

    Sponsored by: Oracle Corporation

    When it comes to social media marketing, there is perhaps no other topic that is discussed more than determining and reporting return on investment, or ROI. This white paper makes the case that ROI determination can be approached in a unified, structured and straightforward way.

  • Assessing the Benefits of Social and Cloud-Based CRM Tools

    Sponsored by: Microsoft

    Do the cloud and CRM go hand in hand? Most will argue yes. In this expert e-guide, tap into advantages of CRM in the cloud, and learn how technology company Shuttle Cloud uses cloud tools to manage customers, organize sales leads and for hiring internally. Plus, gain tips for making social CRM tools work effectively in your organization.

  • Expert Tips for Social CRM: Why Companies Are Pinning Their Hopes on Pinterest

    Sponsored by: Microsoft

    Learn how you can formulate a winning social CRM strategy, and knock your customers' expectations out of the park. Tap into why Pinterest is piquing the interest of businesses, and also get an exclusive look at how MLB teams engage with their customers via personalized mobile updates.

  • Transform E-Commerce with Experience and Design Tools

    Sponsored by: Oracle Corporation

    Today's customers aren't just looking for products and services, they're looking for a complete omnichannel experience. This data sheet provides tips on how to build inspired commerce experiences. Learn how to control every pixel with intuitive design and experience management tools.

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