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Service Process Optimization Software Research

  • Reselling Hosting Services: The Top 5 Questions

    Sponsored by: Hostway Corporation

    But what should designers and developers look for in a potential reselling partner? This white paper outlines five essential questions to ask when partnering with a reseller, bolstering your business helping it capture a larger section of the marketplace. Read on to see how to answer your concerns.

  • Turkcell improves productivity through processes automation

    Sponsored by: Hewlett-Packard Limited

    Turkcell's IT team needed to optimize its resources, focusing on the tens of thousands of incidents and service requests it receives monthly, along with process automation and health checks. Read this white paper to find out how Turkcell's IT team saved 3,300 man-hours each month, while improving quality and supporting digital business processes.

  • Implementing Quality of Service (QoS) in Cisco Nexus Data Center Switches

    Sponsored by: Global Knowledge

    The focus of this white paper is about how Quality of Service (QoS) is highly relevant in networks within an organization and for service providers.

  • Real user reviews: HP vs. Parasoft

    Sponsored by: IT Central Station

    In this day and age, making a big purchase often includes checking out user reviews and ratings to influence your purchase. Why should IT solutions be any different? Download this expert guide from IT Central Station to find out what real, professional users think of different service virtualization solutions.

  • Maximising automation and the industrialisation of IT

    Sponsored by: ComputerWeekly.com

    This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management.

  • Gartner: Best practices for I&O for cloud-readiness

    Sponsored by: ComputerWeekly.com

    Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud.

  • Keeping Service Desk Simple

    Sponsored by: Nimsoft, Inc.

    Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.

  • Case Study: Liverpool Women's NHS Foundation Trust

    Sponsored by: Kaseya International Limited

    Access this exclusive resource to learn how one organisation within the health care industry updated their whole IT infrastructure by automating their IT support and service to improve system uptime and staff productivity. Dscover how this automation platform that can help your company manage your entire infrastructure while reducing costs.

  • Why You Should Take a Holistic Approach to ITIL and Service Support

    Sponsored by: BMC Software, Inc.

    In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...

  • Building the Next Generation Network Bridge: From Today's Network to the Future

    Sponsored by: F5 Networks

    The challenges facing SPs today are not so different from the ones enterprise organizations have faced for years when dealing with IP-based application delivery. This paper discusses how they face these challenges.

  • Data Collection and Process Automation in an SAP Environment: The Next Generation

    Sponsored by: Acsis, Inc.

    Learn how to address shop floor automation challenges and device integration to deliver more value within a SAP environment. Learn how to facilitate plant device and mobile user automation that works with SAP's Enterprise Service Architecture.

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