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Service Process Optimization SoftwareResearch

  • IT Services Co. Moves to the Cloud, Transforms Service Delivery

    Sponsored by: Hewlett-Packard Company

    NNIT, a Danish IT services provider, wanted to lower operating costs, automate processes, and create new value-added services. While traditionally the go-to for these goals is outsourcing, NNIT had other ideas. View this brief case study to learn why NNIT chose a cloud environment over outsourcing to a lower-cost environment.

  • Maximising automation and the industrialisation of IT

    Sponsored by: ComputerWeekly.com

    This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management.

  • Gartner: Best practices for I&O for cloud-readiness

    Sponsored by: ComputerWeekly.com

    Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud.

  • Keeping Service Desk Simple

    Sponsored by: Nimsoft, Inc.

    Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.

  • Case Study: Liverpool Women's NHS Foundation Trust

    Sponsored by: Kaseya International Limited

    Access this exclusive resource to learn how one organisation within the health care industry updated their whole IT infrastructure by automating their IT support and service to improve system uptime and staff productivity. Dscover how this automation platform that can help your company manage your entire infrastructure while reducing costs.

  • Why You Should Take a Holistic Approach to ITIL and Service Support

    Sponsored by: BMC Software, Inc.

    In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...

  • Building the Next Generation Network Bridge: From Today's Network to the Future

    Sponsored by: F5 Networks

    The challenges facing SPs today are not so different from the ones enterprise organizations have faced for years when dealing with IP-based application delivery. This paper discusses how they face these challenges.

  • Data Collection and Process Automation in an SAP Environment: The Next Generation

    Sponsored by: Acsis, Inc.

    Learn how to address shop floor automation challenges and device integration to deliver more value within a SAP environment. Learn how to facilitate plant device and mobile user automation that works with SAP's Enterprise Service Architecture.

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