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SLA Research

  • SaaS CRM Best Practices

    Sponsored by: Microsoft

    This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.

  • Operation Nexterday

    Sponsored by: ComputerWeekly.com

    This study by ICT Intuition and Coleman Parkes Research shows strong demand among enterprises for new connected digital services, but also a serious gap in operators' ability to satisfy them.

  • 8 Tips to Stay Ahead of the Top 2016 Data Protection Trends

    Sponsored by: Veritas

    This resourceful white paper offers 8 tips to maximize the value of your data protection investment and stay on top of the 2016 data protection trends. Read on to learn how your enterprise can accelerate your digital transformation, reduce cost and complexity, get ahead of exponential data growth, and more.

  • Assessing the Benefits of Application Delivery Optimization: An Expert E-Guide

    Sponsored by: Citrix

    In this expert e-guide, you will discover how to meet your service-level agreements by optimizing your application delivery processes. Access this exclusive guide to improve throughput by preventing numerous round trips and multiplex multiple connections, and accelerate your app delivery to meet SLAs.

  • How to Design, Implement, and Manage a Successful Cloud

    Sponsored by: Cintra/Oracle

    This white paper goes over the essential elements of the cloud to help you design, implement, and manage a successful one.

  • IT Infrastructure: How to Achieve 100% Uptime, High Security

    Sponsored by: CyrusOne

    This case study uncovers the data center colocation provider that a financial document storage service company leveraged to meet its requirements of 100% uptime and safety compliance.

  • Red Hat ROI Analysis: Red Hat JBoss Enterprise Application Platform

    Sponsored by: Red Hat

    Only a subscription to JBoss Enterprise Application Platform (EAP) meets the demanding requirements for mission-critical applications and includes the assurance of service-level agreement (SLA)-based support, patches, updates, and multi-year maintenance policies. Access this white paper for an ROI analysis of JBoss EAP.

  • SLA Management Checklist and Data Restoration Tips After a Breach

    Sponsored by: Carbonite

    In this e-guide, examine a checklist of major security and privacy items that should be addressed in a service-level agreement before signing the dotted line. View now to learn how to craft a data breach restoration strategy using helpful insider tips.

  • 5 Ways to Differentiate Your Cloud and Managed Hosting Services

    Sponsored by: SolidFire

    In this resource, you'll discover the secret to achieving differentiated cloud and managed hosting services in the marketplace. Access this white paper now to find out how you can take advantage of SLAs to help you stand out and meet performance needs.

  • A Computer Weekly buyer’s guide to hybrid cloud

    Sponsored by: ComputerWeekly.com

    Computer Weekly looks at how to find the best hybrid cloud provider for your organisation, the impact of hybrid cloud on the infrastructure manager and how Microsoft is catching up with the cloud market with Azure.

  • How to Negotiate Your Cloud Contracts Like a Pro

    Sponsored by: SearchCIO.com

    In this edition of CIO Decisions, you'll learn how to negotiate your cloud contracts like a pro. Discover articles with best practices.

  • All in the Cloud Together

    Sponsored by: SearchCloudApplications

    In this three-part handbook, learn about key cloud service-level agreement topics, including: three steps that will help organizations create effective cloud SLAs, why hybrid cloud SLAs are harder to define, how to avoid critical public cloud mistakes, and more.

  • With DaaS SLAs, the House Always Wins

    Sponsored by: SearchVirtualDesktop.com

    Learn about how DaaS providers build service-level agreements. The agreements don't usually favor the customer, and IT shops aren't as protected against downtime as they might think.

  • CW Buyer's Guide: Emerging technologies in networking

    Sponsored by: ComputerWeekly.com

    Check out this extensive buyers' guide to explore technologies that are designed to improve networking, and for an inside glance at what established suppliers are doing to re-invent their offerings.

  • Expert Tips for Compliance and Managing Employee Data

    Sponsored by: IBM

    This expert e-guide covers the key drivers behind the move to Software-as-a-Service (SaaS) and cloud-based applications, as well as important considerations to keep in mind when evaluating your choices. As you read, learn how to craft a comprehensive request for proposal (RFP) and overcome ongoing compliance and management challenges.

  • How to Manage Storage Complexity While Reducing Costs

    Sponsored by: Red Hat

    This whitepaper describes how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.

  • Best Practices for Maintaining GRC During the Modern Age of Cloud Computing, BYOD and Big Data

    Sponsored by: IBM

    This expert e-guide details three steps for maintaining compliance during cloud deployment, how BYOD and the cloud increase risk and how cloud SLAs can alleviate that risk and enhance data recovery.

  • Improve Business Productivity and User Experience: SQL Server 2014 In-Memory Database

    Sponsored by: Dell, Inc. and Fusion-io

    This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.

  • Analyst Paper: Linux and Virtualization Bring Operational Efficiency

    Sponsored by: IBM

    This IDC whitepaper explores the evolving role of Linux and its extended ecosystem in support of production applications. Inside,you'll also find case studies of customers who deployed a variety of Linux workloads on Power Systems servers rather than on x86 servers, with a low initial cost of acquisition.

  • Assuaging Concerns about Public Cloud Services And APM: Expert Roadmap

    Sponsored by: XO Communications

    In this e-guide, cloud networking expert Amy Larsen DiCarlo shares her insight on the public cloud, with emphasis on use cases, common concerns, and how to choose the right provider. Click through to also find 5 FAQs about network-based application performance management (APM) to ensure your business stays up-to-speed.

  • CA Business Service Insight for Service Level Management

    Sponsored by: CA Technologies.

    This white paper details an automated service level management solution that will save on cost and improve customer relations.

  • How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management

    Sponsored by: CA Technologies.

    This white paper details the value of service level management and explains three best practices to drive ROI.

  • The Evolution of Server Load Balancing

    Sponsored by: Radware

    This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites.

  • Web Application Performance Management

    Sponsored by: Radware

    This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites; optimizing HTML dynamically and reducing web page build times by up to 50% on PC and mobile browsers.

  • Vblock Drives Enterprise Cloud Growth for CSC

    Sponsored by: EMC Converged Platforms.

    Faced with the need to meet client demands for cloud-based IT support, systems integrator Computer Sciences Corporation (CSC) needed to find a new infrastructure that was built to handle cloud deployments. Read this case study to discover the approach they took.

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