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IT Strategic Planning Research

  • Business Leaders:5 Reasons Why It’s Time to Ditch Your Dumb IVR

    Sponsored by: [24]7 Customer, Inc.

    Can you save money while you lose customers? IVR is hurting customer experience and sending them to your competitiors. Access this white paper for 5 significant reasons to dump your IVR and keep your customers.

  • Digital Marketing 101: The Key to Engagement Marketing

    Sponsored by: Marketo

    48% of consumers start their inquiries on search engines. Discover just what digital marketing means, why you need to take advantage of it and how to properly utilize it to ensure your organization stays relevant and competitive in an increasingly digital world.

  • Using Hybrid Cloud Strategy to Drive Business Value

    Sponsored by: IBM

    72% of businesses in the United States have adopted a cloud-first approach to new service deployment. This analysis outlines the business value of a hybrid cloud strategies and how advisors can help businesses realize that value. Take a look at the benefit of integrating a hybrid environment in the enterprise and what to look for in a provider.

  • Manufacturers Turn to Internet of Things to Boost Customer Engagement

    Sponsored by: Infor

    The Internet of Things (IoT) is coming. By 2020, experts expect the IoT to make 28 billion connections to the Internet. This white paper explores how investing in the right CRM solution can help manufacturers further enhance their IoT strategies, as well as support their customer-centric initiatives.

  • AWE controls risks, boosts productivity with EAM

    Sponsored by: Infor

    AWE, a group responsible for the manufacturing and maintenance of nuclear warheads, cannot afford to fall behind when it comes to enterprise asset management. In this case study, learn how they improved their visibility across all of their asset-related information, ensured maximum efficiency, and more.

  • Top-Down Planning and Bottom-Up Execution: Harmony or Discord?

    Sponsored by: CA Technologies.

    Recently, there's been a push to make project planning more strategic, and at the same time, organizations are striving to become more flexible and adaptable. But is this Agile execution at odds with the more strategic planning, or do these two approaches help create a more responsive environment for the business?

  • Business-driven BI: Using New Technologies to Foster Self-Service Access to Insights

    Sponsored by: BeyeNETWORK

    Wayne Eckerson explores the challenges of implementing self-service BI tools in this e-guide. Read it today to discover ten key best practices for self-service BI, including what you need to know about the two main types of users, the realities and challenges of self-service BI, and much more.

  • Building a Borderless Business

    Sponsored by: Avaya

    Empower your employees — through business collaboration and communications solutions like video, audio and web collaboration — to help grow revenues, improve customer loyalty, and boost productivity. Learn more in this white paper.

  • Making the case for cloud: Using soft skills for hard results

    Sponsored by: BMC-Accenture

    When Lands’ End was struggling to improve agility and scalability in fragmented legacy systems, CIO Steve Cretney knew it was the perfect opportunity to move to the cloud. Inside this exclusive e-guide, find out how Cretney successfully made the case for a new cloud computing model at Lands’ End.

  • What to Look For in a Data Protection Solution for Virtual Environments - Data Sheet

    Sponsored by: Symantec Corporation

    This three page white paper provides you with four "must have" features to consider ensuring your backup and recovery solution provides the best data and system protection for any virtual environment.

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