Help Desk Software Research
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N-able Help Desk Manager: Free 30-Day Trial
Sponsored by: Solarwinds N-ableThis link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers.
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Choosing the Perfect Customer Support App
Sponsored by: Desk.com (A Salesforce Company)This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs.
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The Growing Importance of IT Support Services
Sponsored by: Hewlett Packard EnterpriseThis white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.
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Next Level Service Desk Strategies
Sponsored by: Citrix Online- GoToManageThis e-guide will look at some of the ways the Service Desk can get a handle on determining what systems and devices they support, and will examine how the Service Desk can be best placed to support customers.
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SDI Best Best Practices: Benchmarking for Service Desk Support
Sponsored by: Citrix Online- GoToManageThe best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
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Service Desk Consolidation Cuts Costs and Increases Service Quality
Sponsored by: BMC Software, Inc.The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
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Improve Your Business through Best Practice IT Management
Sponsored by: KaseyaThis white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
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Canadian Shipping Terminal Company Deploys ACE for Training Exercises, Uncovers Boatload of Other Benefits
Sponsored by: VMware, Inc.TSI Terminal Systems (TSI) is Canada's largest shipping terminal operator and recently needed a way to integrate a new ERP system and train 1,200 users, on a set schedule, all without expanding IT headcount.
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Best Practices for Resolving Business-Critical Application Problems
Sponsored by: BMC Software, Extending Value with Identify SoftwareThis white paper details the challenges of application problem resolution, highlighting the best practices necessary to automate and accelerate the process as a means to optimize development.
