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Consumer Applications Software Research

  • Service Industry Consumer Frustration Index

    Sponsored by: ClickSoftware

    This infographic shows the biggest frustrations of interacting with customer service and how automated workforce management and optimization can improve customer experience.

  • The New Era of Self-Service Analytics

    Sponsored by: Information Builders

    Access this informative white paper to learn how organizations are taking advantage of the boom in self-service analytic apps by deploying them to users. Discover solutions that let consumers visualize, analyze and explore data that matters to them, while helping them convert insights into action in real-time.

  • Transform Your Digital Business With an API in Place

    Sponsored by: CA Technologies.

    This white paper takes a look at the new digital organization, the implications of the "open enterprise," and how the app presents both opportunities and risks.

  • Assuring Application Security: Deploying Code that Keeps Data Safe (Slashguide)

    Sponsored by: Hewlett-Packard Company

    This SlashGuide discusses the evolution of malware attack surfaces, from endpoint to server to app; what to look for when sourcing or developing code; and which tests you should be performing now to keep malicious code out and enterprise data safe.

  • KPMG Global Technology Innovation Survey

    Sponsored by: ComputerWeekly.com

    KPMG's Global Technology Innovation Survey identifies 3D printing, internet of things (IoT), and biotech/healthcare IT are among the top five disruptive technologies over the next three years.

  • Understanding Mobile Device Management Criteria

    Sponsored by: TechTarget

    The world of mobile devices is varied and unpredictable, with changes and upgrades popping up in droves. Complete this brief survey to gain access to this invaluable resource. There is no "one-size-fits-all" application, but our e-guide, can help you find what best suits your organization's needs.

  • Securing Mobile Worker Data in the Age of IT Consumerization

    Sponsored by: Code42

    This white paper highlights the benefits of consumerization and focuses on the challenges that it presents while also presenting a solution to handle those challenges.

  • Sales Strategy: How to Effectively Incorporate Social Media

    Sponsored by: SAP America, Inc.

    In this white paper learn how social media is incorporated in the sales process, how companies are using social selling, and how to get started.

  • Real Time Service Visualization For Your NOC

    Sponsored by: InfoVista Corporation

    This whitepaper offers a solution to help the operations manager deal with these complex demands. See how you can isolate, diagnose, and resolve the issues that impact service management.

  • How Can You Prepare for the Consumerization of IT

    Sponsored by: DynTek & McAfee

    The consumerization of IT is all about productivity. That’s the finding from a recent survey of organizations that currently allow or plan to allow employees to use personal IT devices and consumer-driven software on the enterprise network. Read this paper to view strategies McAfee recommends to prepare for the consumerization of IT.

  • Meeting the Demands of the Smarter Consumer

    Sponsored by: IBM

    IBM surveyed more than 30,000 consumers in the United States, Canada, United Kingdom, Brazil, India and China for this report on shopping preferences. Read this report to learn why technology makes consumers smarter, more connected and more certain about what they want.

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