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Cloud Management Research

  • Hybrid Cloud Adoption Gains Momentum

    Sponsored by: Atos

    As hybrid cloud becomes a larger part of the IT landscape, many are looking into redefining the roles of IT professionals. Explore this report from Forrester explains why more organizations are adopting hybrid cloud.

  • The Key Ingredients to a Successful Omni-Channel Banking Strategy

    Sponsored by: Unisys

    Architects say that 99% of their hard work is invisible to the end user, and the same could be said about omni-channel banking: when it works, the customer could never guess the effort put into their seamless user experience. Learn how big data can change the way customers bank, and what the key ingredients are to an omni-channel banking strategy.

  • How Big Data in the Cloud Drives the Connected Data Architecture

    Sponsored by: Hortonworks

    This white paper explores how to leverage big data with cloud-based analytics tools. Discover how to create a modern, connected data architecture and uncover 5 reasons to implement Apache Hadoop in the cloud.

  • Maximize Big Data in the Cloud: Unlock the Potential of Data-at-Rest and Data-in-Motion

    Sponsored by: Hortonworks

    This white paper explores how to monitor and manage big data with Apache Hadoop in the cloud. Discover how to create a scalable, agile data architecture and obtain key insights from data-at-rest and data-in-motion.

  • How to Turn Insight into Performance with Analytics

    Sponsored by: Salesforce.com

    This guide explores how to design and implement key sales analytics dashboards across integrated Salesforce and cloud environments. Discover how to empower each person in your sales organization to get the answers they need to make data-driven decisions about your customers and their behaviors.

  • Best Practices to Design Analytics Apps

    Sponsored by: Salesforce.com

    This white paper explores how to implement integrated, streamlined, and user-friendly analytics in big data environments. Uncover 4 key steps to designing effective dashboards that unlock modern reporting and BI capabilities.

  • What are The Trends in Cloud Storage Today?

    Sponsored by: IBM

    In this webcast, 3 IT pros evaluate the trends in cloud and virtual storage driving the industry today, as well as the problems still facing legacy storage infrastructures and how they could be tackled in the future. Tune in now.

  • Modernizing Active Directory for Azure and Office 365

    Sponsored by: Quest

    Learn here the four basics of modernizing Azure AD for Office365, whether migrating or integrating from your on-premises active directory, as well as how AD will serve your cloud strategy more efficiently. Read this resource to ensure your organization is primed to reap all the collaborative benefits O365 affords.

  • Beginning Your Private Cloud Adventure with Openstack

    Sponsored by: Red Hat

    As cloud computing becomes the norm, and businesses are clamoring to deploy their own private cloud environments .In this expert guide, learn a little bit more about what Openstack's capabilities, as well as 5 of its most prominent features, some first steps to deployment, the role SDN plays in Openstack automation, and more.

  • ebook: Five Tech Trends Redefining the Customer Experience

    Sponsored by: Genesys

    We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.

  • Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Technology

    Sponsored by: Genesys

    The Ovum Decision Matrix report reviews seven cloud contact center solutions with particular emphasis on the ability of providers to handle multichannel customer interactions and connect data through analytics. It compares vendors based on the strength of their platform, the views of their customers, and the impact that each has in the marketplace.

  • Frost & Sullivan: Are You Delivering Exceptional Customer Experience?

    Sponsored by: Genesys

    Small and mid-sized businesses (SMBs) are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.

  • Case Study: Multi-Cloud Bottleneck Breakdown

    Sponsored by: Amazon Web Services

    Access this case study to see how one company was able to eliminate the bottlenecks associated with multi-cloud platforms to ensure that they provided the best user-experience possible.

  • Transforming Network Infrastructure, Redefining Virtualized Connectivity

    Sponsored by: Intel® Technology Provider

    Explore how customer premise equipment (CPE) technology enables CSPs to utilize content-based prioritization, deploy services faster, reduce maintenance cycles, reduce infrastructure footprint, and keep operational costs low. Discover how cloud CPE helps meet the demands of SD-WAN, IoT, and more.

  • 10 New Rules of the Inbound Contact Center

    Sponsored by: West Corporation

    This guide defines a variety of "new rules" for contact centers that take into account the evolving demands of cloud, web, and mobile-enabled customers. Learn how to keep up with the rise of the multichannel, customer-centric model of business and uncover 10 rules for modern contact centers.

  • Surviving Disruption to MSP Business Models

    Sponsored by: Nerdio

    ITaaS is the next logical evolution of advanced cloud services and deserves serious consideration from the MSP community.  Read on to find out how ITaaS can help MSPs stand out in the market and increase revenue on multiple fronts.

  • Ovum Report: The Total Cost of Ownership of Cloud and Premise-Based Contact Center Platforms

    Sponsored by: Genesys

    This Ovum report analyzes where call center technology infrastructure deployments are now. Explore the total cost of ownership (TCO) of cloud vs. on-premise tools, current state of the market (what's happening in North America, UK, Northern Europe, Asia-Pacific and the Caribbean), scenario analyses, and more.

  • Hyatt Uses Cloud Networking for Faster Global Expansion

    Sponsored by: Aviatrix Systems

    Hyatt, a globally recognized hospitality leader, needed a cloud centric network to support their significant expansion to China, South Korea, Japan and other countries. In this case study, learn how the company was able to successfully deploy a cloud network architecture that met this challenge and more.

  • Case Study: How a private cloud IT solution solved one company's remote workforce challenges

    Sponsored by: Nerdio

    Download this case study to find out how switching to a new private cloud IT solution with virtual desktop infrastructure (VDI) solved one company's issues with flexibility, remote office productivity and unreliable IT vendors.

  • Eight Things You Need To Know About Your Cloud Provider

    Sponsored by: TATA Communications

    Today more than ever, it's important to look below the surface and carefully evaluate the key components of your potential cloud provider's offering. To ensure you're working with the right provider, check out this 8-step checklist that highlights the key considerations you need to have in mind when choosing your cloud provider.

  • Case Study: Managing a remote workforce

    Sponsored by: Nerdio

    Download this case study to discover a cloud-based solution that was able to help a company with an entirely remote workforce overcome issues with remote connectivity, splintered communication, and support, price, and accessibility of their previous IT provider.

  • Next Generation Cloud Native Networking

    Sponsored by: Aviatrix Systems

    This white paper explores how to solve key cloud challenges through different choices of cloud native deployment, and provides solution details for different application development and devops.

  • 5 Steps to Cloud Service Provider Success

    Sponsored by: TechData - Connectwise

    SMBs are moving to the cloud and they need guidance. If you're just getting started as a cloud provider, access this e-book for 28 tips to help incorporate a cloud services practice area into your business model. Learn how to become the cloud provider that your customers are going to look for before they start their search.

  • Ignoring the Cloud Won't Make It Go Away

    Sponsored by: TechData - Connectwise

    Research shows that 78% of SMBs will utilize the cloud by 2021. Are you ready to support them? Access this infographic for 4 key reasons why you need to start offering cloud services and gain access to an e-book that features 28 tips for incorporating cloud services into your business model.

  • Creating Personalized Experiences with Real-Time Insights for CEM

    Sponsored by: OpenText

    Creating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.

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