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  • Developing the right social CRM strategies for improved customer service

    Sponsored by: IBM

    The following solution spotlight examines the steps business should undertake to ensure the seamless integration of social CRM into existing tools and processes, and discusses the value that organizations can glean from analyzing and nurturing customer feedback from social media channels.

  • Mind Shift: Giving customers what they want, when they want it

    Sponsored by: Infor

    What does it really take to deliver the most effective customer experiences these days? Consult the following white paper to learn about the top 7 constituents of an effective customer experience strategy.

  • How Analytics Can Improve the Customer Experience

    Sponsored by: Genesys

    Gain insight into today's multi-channel customer environment, including how to analyze customer conversations across both voice and text-based channels.

  • Know every customer. Shape every customer experience

    Sponsored by: Sitecore

    Check out the following brochure to uncover a customer experience management platform that has been designed to deal with the 8 main sections of commerce. Read on to learn how to deliver a better, personalized experience, improve marketing performance, satisfaction, and more.

  • The Social Dimension of Business Analytics: Extracting Value from Customer Feedback

    Sponsored by: Information Builders

    The following informative white paper examines the biggest issues with conventional social media and BI tools and offers insight into a social media analytics platform that can improve the value of customer data, marketing approaches, and more.

  • Exceptional Customer Experiences: One Platform for Every Communication Channel

    Sponsored by: IBM

    The following video demo highlights how a fictional company, Greenwell Financial, used IBM's Digital Experience platform to create market-leading customer experiences. Additionally, this demo explores new features coming in the platform such as renditions, new integrations, and more.

  • Modernizing your Contact Center

    Sponsored by: TechTarget

    Social media and heightened customer expectations are forcing contact centers to update technology and strategy. To offer outstanding customer service, companies must decide between having a hosted or an on-premises model—or a little of both. Take our survey on CRM and get immediate access to our eguide, The Makings of a Modern Contact Center.

  • Smarter Selling: Empower Sales Teams with Analytics

    Sponsored by: Oracle Corporation

    In this report from the Harvard Business Review, learn how advanced analytics can give sales teams the intelligence needed to better identify opportunities and go beyond customer expectations.

  • Qualifying Prospects and Quantifying Sales: Top Tips to Leverage Analytics

    Sponsored by: Oracle Corporation

    According to recent research from CSO Insights, much of sales reps' time continues to be wasted on poorly qualified "opportunities." In this research report, learn how to effectively leverage data (both internal and external) and analytics to better predict sales success and cut down on selling time.

  • The new frontier for personalized customer experience

    Sponsored by: IBM

    The following white paper explores the need for businesses to implement a customer-centric view to their analytics and intelligence strategy. Also learn about a customer intelligence solution that can help create personalized and relevant experiences for individual customers, ultimately driving satisfaction and revenue.

  • Best Practices in Customer Experience Management

    Sponsored by: IBM

    In this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success.

  • Ten IT Skills on the Brink of Extinction

    Sponsored by: Global Knowledge

    This brief resource talks about the top 10 IT skills that are going to become irrelevant soon. It also highlights what's going to come next in terms of advancing technologies.

  • Delivering omni-channel shopping

    Sponsored by: Hewlett-Packard Limited

    This resource introduces a data management and analytics approach that gives you the power to harness customer information to improve experiences and meet constantly changing consumer expectations.

  • Better customer experiences start with digitisation

    Sponsored by: Hewlett-Packard Limited

    In this expert report from ComputerWeekly, learn about the digitization imperative and how your organization can revolutionize customer experiences.

  • Ensuring scalable business intelligence and performance management

    Sponsored by: IBM

    Access the following white paper to uncover a BI and analytics platform that has been designed to work seamlessly throughout your entire enterprise. Discover how this solution meets the need of both the business and IT with reporting, analysis, dashboards, visualization and more.

  • IBM Cognos Customer Performance Sales Analytics - Accelerate the time to richer insight

    Sponsored by: IBM

    Access the following white paper to uncover how packaged analytics can help your organization assess performance trends, identify opportunities, and accelerate sales by turning your data into intelligence that you and your sales team can truly benefit off of.

  • Big Job: Understanding the 'Omni-consumer'

    Sponsored by: Hewlett-Packard Limited

    This resource explains how a predictive analytics strategy can help you navigate customer engagement and handle omnichannel operational challenges.

  • Delivering omni-channel shopping - Using information management and analytics in consumer industries and retail

    Sponsored by: Hewlett-Packard Limited

    This resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success.

  • Leverage Data to Enhance Customer Experiences

    Sponsored by: Invenio Marketing

    This e-guide highlights how Disney, Cincinnati Bell, and other organizations can benefit from digital data and analytics to help improve customer experiences. Don't let valuable data slip through your fingers -- read now to learn how to take advantage of available customer information that results in maximum benefits for you and your customers.

  • Omni-Channel Customer Service Demands the Intelligent Contact Center

    Sponsored by: KANA

    In order to respond to changing customer expectations, contact centers must evolve to an omni-channel, context-aware platform. In this white paper, get an in-depth look at the demands placed on the modern contact center, and the strategies and tools you can leverage to optimize customer interactions

  • New Analytics Approach Needed for Contact Center Success

    Sponsored by: Five9

    This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach.

  • Three Tips for Measuring Voice in the Sea of Big Data

    Sponsored by: Calabrio, Inc.

    This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.

  • Social CRM guide: GNC analyzes social data for better marketing

    Sponsored by: IBM

    In this exclusive Solution Spotlight, discover how nutritional products retailer GNC successfully leveraged social channels  to grow their customer base and created "a net increase in the discussions about GNC,'' according to Chris James, director of social media at GNC.

  • Effectively Leveraging CRM Analytics

    Sponsored by: MicroStrategy Incorporated

    This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics.

  • Power Up Your Gaming Analytics in Days

    Sponsored by: Treasure Data

    This brief resource examines how many industries, like the video gaming industry, can use big data analytics to capture and analyze customer behavioral data in order to respond to customer demands and deliver better experiences.

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