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  • How Consumer Products Firms are Using Technology to Realize Business and Customer Engagement Goals

    Sponsored by: SAP

    Advanced technology plays an important role in the transition to digital consumer engagement. Learn which tools can enhance your omnichannel potential, along with monitoring and analysis of consumer interactions.

  • Geospatial intelligence on the move

    Sponsored by:

    By having access to a centralised geographic information system (GIS), valuable context can be added to an organisation's existing data assets which can be accessed by any mobile worker, including the field force.

  • Mastering Digital Transformation with CRM

    Sponsored by: bpm'online

    77% of businesses have digital transformation as their top priority. Digital transformation is seen as the ultimate challenge as it affects every aspect of the business. Access this e-book to learn how to achieve transformational agility with CRM technology to keep pace with an ever-changing market.

  • Customer Experience Analytics: Delivering More Personalized Customer Service

    Sponsored by: zendesk (bime by)

    In this e-guide, explore several customer experience initiatives to help you discern which tactics have the staying power it takes to make a positive impact on your company's ability to integrate analytics into its CRM systems. Find out how to derive actionable insights that can help you create a more personalized customer experience.

  • Putting Context at the Center of Sales Success

    Sponsored by: SAP

    To gain a thorough understanding of the challenges facing sales departments, a team of vendors and sales directors have unearthed sales leaders' insights and views on several issues. Uncover key details on the tension between targets and costs, changes within the sales funnel, and more.

  • Honeywell Success Story: Performance Management with Real-Time Analytics

    Sponsored by: Catchpoint Systems Inc.

    This case study explores how Honeywell isolated poorly-performing components, ensured online content delivery, and guaranteed performance of individual internal apps and products using digital performance analytics.

  • Data Sheet: Uncover Complex Issues & Optimize the Customer Experience

    Sponsored by: Catchpoint Systems Inc.

    Website and application user experience is the diff¬erence between success and failure in digital business, making it more critical than ever to measure and analyze real user experience. Access this data sheet to learn how continuous customer experience monitoring drives results and revenue.

  • Business Customer Strategies for a Complex World

    Sponsored by: UXC Oxygen

    Taming complexities behind the customer journey requires your consolidation of each model, channel, and market. Discover ways to make your commerce channels profitable by having the right infrastructure in place.

  • Build and Manage Highly Personalized Customer Experiences

    Sponsored by: UXC Oxygen

    Customers are looking for high-quality, relevant content within tailored, contextual experiences based on their available customer data. Discover fully-integrated strategies and learn to build these experiences into seamless, cohesive omni-channel experiences.

  • Deliver Contextual Customer Experiences and Join the Digital Evolution

    Sponsored by: UXC Oxygen

    22% of CEOs believe that business model change dictates the next big thing. Discover why delivering a contextual customer experience is key to meeting new expectations and thriving in the new era, and learn how to integrate all digital and physical touch points for a seamless customer experience.

  • Mining Data for a Personalized Customer Experience

    Sponsored by: UXC Oxygen

    Contextual marketing can help gain insight into motivations and intent on every channel through every user. Explore how you can leverage these insights to deliver highly targeted customer experiences in real time.

  • Australian Digital Experience Report

    Sponsored by: SAP

    76% of satisfied customers demonstrate brand loyalty. In this report, learn more about how Australian consumer preferences are shifting towards digital channels, and what you can do to close the gap between expectations and delivery.

  • Enabling Businesses to Acquire and Retain Customers as the Digital World Turns

    Sponsored by: HPE and Intel®

    This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.

  • The State of the Digital Business Transformation in Australia & NZ

    Sponsored by: SAP

    Prepping your organization and infrastructure for the challenges of a digital conversion may seem like an obstacle, but the rewards are worth it. Discover details on five ways to get there by creating a long-term digital strategy.

  • Value Creation in a Digital Economy

    Sponsored by: SAP

    In a world where every business must become a tech business, you won't want to miss this report on creating value in a digital business landscape. Learn how the rules have changed, how to evolve with disruptors, and ways to survive and thrive in the digital economy.

  • 3,000 Australian Consumers Reveal what they Learned from 7,000 Digital Experiences

    Sponsored by: SAP

    A recent study found that Australian's mobile and social customers want a digital experience that is "cohesive, available, and respectful." Learn how to deliver an optimal digital experience when you ensure alignment across all channels and personalize the customer experience.

  • 5 Ways Airports Can Improve Customer Experiences and Drive Revenue

    Sponsored by: Gigya

    In the airport industry, customers are likely to expect inconvenience and impersonal interactions. Learn 5 ways airports can create personal experiences and drive revenue by getting a deeper insight into customers' interests and behaviors.

  • Accelerates Development Through Deep Understanding of Customer Behavior

    Sponsored by: Splunk

    British grocery and general merchandise retailer Tesco wanted to better track and understand customer behaviors on their website They turned to one platform to help them improve customer satisfaction and reduce revenue loss. Learn more now.

  • How an Entertainment Company Improved Marketing with Advanced Analytics

    Sponsored by: Intel Corporation

    This brief video explores how Caesars Entertainment, a large and geographically diverse casino company, handled the influx of large unstructured data types. Find out how they updated their analytics strategy to adapt to changing customer needs, create stronger marketing campaigns, and improve overall customer experiences.

  • Step-By-Step CRM Data Analytics for Sales Teams

    Sponsored by: Infor

    Metrics aren't answers; they are prompts for questions that probe statistics for deeper insight. Discover the simplest way to find the actionable insights hidden in your data analytics. Learn best practices and considerations for using metrics in analytics and see how to turn them into powerful tools.

  • Why CRM is Critical for Value-Selling

    Sponsored by: Infor

    Today, salespeople have less control over the sales process than ever before. Discover ways to help salespeople continue to be a valuable part of a transaction with value-selling and CRM by collecting, analyzing, and sharing customer data.

  • Why Omnichannel Experience Delivery is a Full Contact Sport

    Sponsored by: Genesys

    Expert consultants and users from eBay and Boingo Wireless discuss contact center technology trends, mistakes, and best practices. Discover ways to upgrade your existing infrastructure to enhance the customer experience and help your company run more efficiently.

  • Sales Intelligence: Efficiently Gain Insights into Customer Data

    Sponsored by: IBM

    How can you encourage a data-driven sales team without wasting time sifting through volumes of irrelevant information? This expert e-guide discusses the sales intelligence strategies that several companies have implemented to efficiently gain actionable insights into customer data and drive sales.

  • Prosthetics Supplier Boosts Visibility into Sales Performance

    Sponsored by: IBM

    This expert e-guide reveals how a prosthetics supplier provided their sales reps with up-to-the-minute updates on their quotas and goals, empowering them to boost their performance. Discover how you can improve visibility and react to trends as they happen.

  • Case Study: SofTrek Boosts Customer Satisfaction with Embedded BI

    Sponsored by: TIBCO Software Inc.

    A software provider needed to quickly and seamlessly embed business intelligence capabilities into their CRM app. This case study discusses the strategy that empowered the company to provide improved workflow and usability and faster results for their users.

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