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CRM Analytics Software Research

  • Success Won't Drive Itself When Google Impacts Insurance

    Sponsored by: GMC Software

    In this exclusive white paper discover how Google's search engine success is leading them to price auto insurance online more accurately than traditional insurers. Learn how your organization can compete with their success and uncover strategies you can implement to remain competitive.

  • Operationalizing Voice of the Customer: How Top Performers Create Actionable Insights

    Sponsored by: IBM

    Management in need of strong market research techniques will find this resource invaluable for ROI purposes. Discover how VOC software produces a detailed set of customer wants and needs that is prioritized by company objectives or strategic goals. Learn how the right software addresses operational process improvements for common issues.

  • Interactive Media Command Centre: Connecting NASCAR to Its Fans

    Sponsored by: Hewlett-Packard Limited

    NASCAR needed a way to view their customer experiences as a conversation to directly understand and track data about their organization and customer relationships. in this short video learn about the solution NASCAR chose to handle their big data analytics and discover why this option may have a place in your organization.

  • Use Analytics to Engage the Empowered Customer

    Sponsored by: Hewlett-Packard Limited

    Access this content-packed white paper to understand how analytics services provide an end-to-end solution that offers rapid time-to-value for chief marketing officers and sales leaders. Read on and achieve new, profitable customers.

  • The Forester Wave Enterprise Social Platforms

    Sponsored by: Microsoft

    Access this Forrester Research Inc. market report to get a snapshot of the enterprise social market and gain insight into which brands are distinguishing themselves as industry leaders. Explore key components that differentiate products and uncover which products could meet the unique needs of your organization.

  • Secrets to Bolstering Customer Experience Management Strategies

    Sponsored by: Oracle Corporation

    Access this expert e-guide to learn how a strong analytics program can boost customer loyalty by creating engaging personalized customer experiences for your organization. Read on to discover the critical role contact centers play in customer experience management. Uncover tips for optimizing your contact center.

  • Delivering excellent service in a multi-channel world

    Sponsored by: Oracle Corporation UK Ltd

    Learn how your business can manage your customer's multichannel service experiences. Access this expert e-guide to discover how data analytics can facilitate a more individualized experience though seamless customer data. Read on to get tips for creating a personalized customer experience.

  • Omni-Channel Digital Experiences Made Easy

    Sponsored by: IBM

    Learn how your organization can capitalize on the popularity of mobile devices by delivering multichannel web experiences to any smartphone or tablet. Access this exclusive white paper to discover how you can identify devices and direct web experience, and build responsive multichannel mobile experiences, with one software platform.

  • Get The Most Out Of Multichannel Marketing Automation Software

    Sponsored by: Teradata

    Learn more about how you can implement a seamless omni-channel communications system using automation to engage your customers across multiple touch points. Read on to get marketing automation software buying considerations

  • The Business Value of CX: Deliver a Great Customer Experience

    Sponsored by: Oracle Corporation

    Watch this exclusive video to hear from Brian Curran, VP of customer experience strategy at Oracle. Listen as he gives an insightful overview of the complexities of customer experience, and learn how you can deliver outstanding experiences that fulfill customer desires, encourage loyalty, and boost revenue.

  • Five Best Practices to Strengthen Your Sales Analytics Initiative

    Sponsored by: Qlik

    This report explores how sales organizations can leverage analytics to determine where to target their sales efforts; to capture and report on selling activities; and more. Read on to learn 5 best practices for strengthening your enterprise's sales analytics initiative to ensure its success.

  • The Business Value of CX: Attracting New Customers

    Sponsored by: Oracle Corporation

    Access this brief video to hear from Brian Curran the VP of customer experience at Oracle to learn more about the fundamentals of attracting new customers and fostering loyalty through exceptional customer experiences.

  • Case Study: Q-See Improves Customer Service in the Cloud

    Sponsored by: Oracle Corporation

    Access this brief video to hear from chief customer care officer Barry Lieberman of Q-See and learn more about their unique customer service needs and how they were able to solve them using oracle products. Continue on to determine if this product could be right for your business.

  • HOSTING Empowers Customers with Oracle Service Cloud

    Sponsored by: Oracle Corporation

    Access this video to learn more about HOSTING's needs and how they were able to create exceptional customer experiences with up-to-the minute data. Watch now to learn how HOSTING was able to improve upon their customer experiences by gathering data along every touch point with cloud technology.

  • Top Questions to Ask Your Field Service Vendor

    Sponsored by: Oracle Corporation

    Choosing the field service management solution is a critical choice for any organization. But how can you tell which features will complement your business strategy?Access this exclusive guide with questions to help you evaluate different service providers in 8 key areas.

  • Perception and Reality: How Telecom Disappoints Customers

    Sponsored by: Oracle Corporation

    In this informative fact sheet get raw numbers on the quality of customer service delivered by communications and telecom companies. Learn about comm companies' lackluster omni-channel service and how investing in improved products could be an opportunity for telecom companies to outpace other industries in customer service.

  • How Tech Firms Must Use Customer Service for Conversions

    Sponsored by: Oracle Corporation

    Access this brief infographic to learn more about how tech firms' customer service is falling behind. Read on to learn how tech firms measure up to other industries in customer service and discover strengths and opportunities for improvement within the tech industry.

  • Catching up to Modern Customer Support in Manufacturing

    Sponsored by: Oracle Corporation

    Great products and competitive prices are no longer enough, customers demand personalized, responsive, customer service and support with access via digital channels like online forums to share product/service ideas. Access this concise executive summary to learn the benefits of using Oracle cloud products to modernize your customer service.

  • Oracle Service Cloud: Excellent Service for Financial Firms

    Sponsored by: Oracle Corporation

    Access this exclusive executive summary to learn how your financial services business can provide excellent service without a complete view of the customer. Read on to learn the challenges facing your industry, and how you can work to achieve a seamless customer experience.

  • Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior

    Sponsored by: IBM

    This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.

  • The Data-Driven Journey: A Digital Insurer's Path To Loyalty and Increased Profits

    Sponsored by: Teradata

    By unifying their customer data into a single repository and employing data-driven marketing world-class digital insurer Aviva has been able to use data-driven marketing to proactively interact with customers across multiple channels, enhancing loyalty, increasing campaign ROI and meeting regulatory compliance quickly.

  • bioMerieux Case Study Order Processing Automation

    Sponsored by: Esker Inc.

    To see what platform one company chose to implement to better organize, manage, and access their email and order data, read this informative case study.

  • Tangerine Case Study: A Growing Bank's Fruitful New Approach to Data Helps It Lead in Online Banking

    Sponsored by: Microsoft

    This brief case study discusses the analytics system Tangerine Bank implemented to pull actionable insights from customer feedback regarding online banking. Access now to see how this financial institution secured their footing and profitably navigated a brand change.

  • 5 Dreamforce Announcements That Will Shape Service in 2015

    Sponsored by: Salesforce

    Does your company have the tools to deliver a connected, personalized customer service experience anytime, anywhere, on any device, and in every product?Access this white paper to find out how one platform steps up to the plate, building on the Salesforce Customer Success Platform to ensure intuitive, powerful features and results.

  • Top 10 reasons to Choose Infor CRM

    Sponsored by: Infor

    This brief whitepaper shines light on one CRM infrastructure platform, and the 10 benefits your business could enjoy from a system like this. Access now to see what competitive CRM advantages can help your company's growth.

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