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CRM Analytics Software Research

  • Best Practices In Customer Experience Management

    Sponsored by: Microsoft

    This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.

  • Successful Customer Experience Management Strategy in a Social World

    Sponsored by: Microsoft

    In this e-guide readers will find best practices for a successful CEM strategy which includes social interactions as well as insight into why social CRM is a business imperative that must be addressed.

  • A Strategic Approach to Customer Engagement Optimization

    Sponsored by: Verint Systems

    Access this white paper to learn how your organization can optimize your customer engagement over multiple channels, to gain benefits like increased customer loyalty, enhanced performance and revenue, reduced risk and operating costs, and more.

  • Operationalizing Voice of the Customer: How Top Performers Create Actionable Insights

    Sponsored by: IBM

    To learn more about how your organization can integrate VOC tools into your operations access this informative white paper. Learn how your business can boost customer satisfaction and drive sales with a greater knowledge of your customers' needs and wants.

  • Acquire, Grow and Retain Customers: The Business Imperative for Big Data and Analytics

    Sponsored by: IBM

    Big data and analytics are changing how you interact with your customers and are shaping customer expectations. Discover how your organization can rely on big data and analytics to improve customer relationship management strategies and learn 4 benefits of effectively using big data and analytics to guide customer interactions.

  • Addressing customer analytics with effective data matching

    Sponsored by: IBM

    Access this informative white paper to learn how your organization can analyze multiple sources of operational and analytical information.

  • Building a Data-Focused Sales Organization

    Sponsored by: Pros.

    To learn how your organization can take advantage of CRM platforms to create a data-driven sales strategy access this white paper now. Read on to get 5 top tips for improving your sales through data analytics.

  • Modern Sales- Building Valuable Customer Relationships

    Sponsored by: Oracle Corporation UK Ltd

    Access this informative webinar to learn how your sales team can effectively build their pipeline, leveraging the latest techniques, so that they can get information when they needed it and achieve better customer loyalty for sales now and in the long term.

  • Improving Sales with Valuable Business Insights

    Sponsored by: Oracle Corporation UK Ltd

    View this webcast to discover how your sales team can gain access to real-time business analytics while on the go. Make sure to tune in to learn how his mobile-ready software gives your team the power to work smarter, be more collaborative, and valuable insights that form better connections with customers.

  • Improving Sales With Real-Time, Mobile Analytics

    Sponsored by: Oracle Corporation UK Ltd

    Access this webcast to take an in-depth look at how you can improve your sales with mobile CRM that provides real-time analytics about your customers and sales.

  • Success Won't Drive Itself When Google Impacts Insurance

    Sponsored by: GMC Software

    In this exclusive white paper discover how Google's search engine success is leading them to price auto insurance online more accurately than traditional insurers. Learn how your organization can compete with their success and uncover strategies you can implement to remain competitive.

  • Operationalizing Voice of the Customer: How Top Performers Create Actionable Insights

    Sponsored by: IBM

    Management in need of strong market research techniques will find this resource invaluable for ROI purposes. Discover how VOC software produces a detailed set of customer wants and needs that is prioritized by company objectives or strategic goals. Learn how the right software addresses operational process improvements for common issues.

  • Interactive Media Command Centre: Connecting NASCAR to Its Fans

    Sponsored by: Hewlett-Packard Limited

    NASCAR needed a way to view their customer experiences as a conversation to directly understand and track data about their organization and customer relationships. in this short video learn about the solution NASCAR chose to handle their big data analytics and discover why this option may have a place in your organization.

  • Use Analytics to Engage the Empowered Customer

    Sponsored by: Hewlett-Packard Limited

    Access this content-packed white paper to understand how analytics services provide an end-to-end solution that offers rapid time-to-value for chief marketing officers and sales leaders. Read on and achieve new, profitable customers.

  • The Forester Wave Enterprise Social Platforms

    Sponsored by: Microsoft

    Access this Forrester Research Inc. market report to get a snapshot of the enterprise social market and gain insight into which brands are distinguishing themselves as industry leaders. Explore key components that differentiate products and uncover which products could meet the unique needs of your organization.

  • Secrets to Bolstering Customer Experience Management Strategies

    Sponsored by: Oracle Corporation

    Access this expert e-guide to learn how a strong analytics program can boost customer loyalty by creating engaging personalized customer experiences for your organization. Read on to discover the critical role contact centers play in customer experience management. Uncover tips for optimizing your contact center.

  • Delivering excellent service in a multi-channel world

    Sponsored by: Oracle Corporation UK Ltd

    Learn how your business can manage your customer's multichannel service experiences. Access this expert e-guide to discover how data analytics can facilitate a more individualized experience though seamless customer data. Read on to get tips for creating a personalized customer experience.

  • Omni-Channel Digital Experiences Made Easy

    Sponsored by: IBM

    Learn how your organization can capitalize on the popularity of mobile devices by delivering multichannel web experiences to any smartphone or tablet. Access this exclusive white paper to discover how you can identify devices and direct web experience, and build responsive multichannel mobile experiences, with one software platform.

  • Get The Most Out Of Multichannel Marketing Automation Software

    Sponsored by: Teradata

    Learn more about how you can implement a seamless omni-channel communications system using automation to engage your customers across multiple touch points. Read on to get marketing automation software buying considerations

  • The Business Value of CX: Deliver a Great Customer Experience

    Sponsored by: Oracle Corporation

    Watch this exclusive video to hear from Brian Curran, VP of customer experience strategy at Oracle. Listen as he gives an insightful overview of the complexities of customer experience, and learn how you can deliver outstanding experiences that fulfill customer desires, encourage loyalty, and boost revenue.

  • Five Best Practices to Strengthen Your Sales Analytics Initiative

    Sponsored by: Qlik

    This report explores how sales organizations can leverage analytics to determine where to target their sales efforts; to capture and report on selling activities; and more. Read on to learn 5 best practices for strengthening your enterprise's sales analytics initiative to ensure its success.

  • The Business Value of CX: Attracting New Customers

    Sponsored by: Oracle Corporation

    Access this brief video to hear from Brian Curran the VP of customer experience at Oracle to learn more about the fundamentals of attracting new customers and fostering loyalty through exceptional customer experiences.

  • Case Study: Q-See Improves Customer Service in the Cloud

    Sponsored by: Oracle Corporation

    Access this brief video to hear from chief customer care officer Barry Lieberman of Q-See and learn more about their unique customer service needs and how they were able to solve them using oracle products. Continue on to determine if this product could be right for your business.

  • HOSTING Empowers Customers with Oracle Service Cloud

    Sponsored by: Oracle Corporation

    Access this video to learn more about HOSTING's needs and how they were able to create exceptional customer experiences with up-to-the minute data. Watch now to learn how HOSTING was able to improve upon their customer experiences by gathering data along every touch point with cloud technology.

  • Top Questions to Ask Your Field Service Vendor

    Sponsored by: Oracle Corporation

    Choosing the field service management solution is a critical choice for any organization. But how can you tell which features will complement your business strategy?Access this exclusive guide with questions to help you evaluate different service providers in 8 key areas.

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