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CRM Analytics Software Research

  • Tame Complexity in B2B Commerce

    Sponsored by: UXC Oxygen

    The key to effective B2B commerce is to make it incredibly easy for customers to find, learn about, and purchase products -- but that's just on the surface. Discover ways to make B2B commerce profitable by having the right systems in place behind the scenes.

  • Build and Manage Highly Personalized User Experiences

    Sponsored by: UXC Oxygen

    Customers are looking for high-quality, relevant content within tailored, contextual experiences based on their available customer data. Discover fully-integrated strategies that let you build these experiences into seamless, cohesive omni-channel jaunts.

  • Deliver Contextual Customer Experiences and Unify Processes

    Sponsored by: UXC Oxygen

    22% of CEOs believe that business model change dictates the next big thing. Discover why delivering contextual customer experiences is key to meet new expectations and thrive in the new era.

  • Mining Data for a Personalized Customer Experience

    Sponsored by: UXC Oxygen

    Discover ways contextual marketing offers the ability to gain insights into each customer's motivations and intent, and how you can leverage these insights to deliver highly targeted and individualized experiences in real time.

  • Australian Digital Experience Report

    Sponsored by: SAP

    76% of satisfied customers demonstrate brand loyalty. In this report, learn more about how Australian consumer preferences are shifting towards digital channels, and what you can do to close the gap between expectations and delivery.

  • Retailers Get Personal: Using Analytics to Deliver Profitable Customer Experiences

    Sponsored by: Oracle Corporation

    Retailers know their challenge isn't just gathering more data, but optimizing the use of the data they currently have. Explore ways to improve everything from supply chain management to the customer experience by leveraging actionable insights.

  • Case Study: Oldcastle Increases Sales & Product Data Visibility

    Sponsored by: Tableau Software

    This case study discusses how the Oldcastle manufacturing company uses a data connector to get quick insight into product sales and margin trends. Learn how sales reps use the dashboards to drill down into their performance data and analyze customer buying behavior to boost productivity and profits.

  • Why Omnichannel Experience Delivery is a Full Contact Sport

    Sponsored by: Genesys

    Expert consultants and users from eBay and Boingo Wireless discuss contact center technology trends, mistakes, and best practices. Discover ways to upgrade your existing infrastructure to enhance the customer experience and help your company run more efficiently.

  • Utilities are Getting 'Smarter' About Using Big Data

    Sponsored by: Oracle Corporation

    Utilities companies that develop a collaborative culture are better able to apply analytics to new uses and new kinds of data. Explore ways utilities companies are using data to exercise increasing control over energy usage and costs, provide personalized customer service, and better equip call center reps to resolve issues quickly.

  • Strengthen Customer Relationships Through Data

    Sponsored by: Oracle Corporation

    Consolidating different relationships into a comprehensive view is a key way to fully leverage big data and analytics tools. Discover ways to determine customer behavior, as well as how to shape marketing materials and offers based on a complete understanding of the customer.

  • Timing is Everything: How Companies are Using Data to Make Customers Happier

    Sponsored by: Oracle Corporation

    Personalization is the reason a coffee enthusiast can receive a coupon as they pass their local cafe during their morning commute. Explore ways to become more customer-centric when you analyze customer data for one-on-one marketing.

  • Driving Sales with Mobile, Real-Time Analytics

    Sponsored by: Tableau Software

    In this post, learn how you can combine the mobile app for Salesforce with embedded dashboard technology to get a rapid visual read on your entire sales pipeline, shorten pipeline review times, and prioritize calls accordingly. Plus, watch a brief demo to see how it works.

  • Setting up a solid payment foundation

    Sponsored by: CyberSource

    Are you making it too hard for your customers to pay for items online? Enabling seamless payment processes can lead to customer retention, loyalty and spending. Discover key factors in payment success with the ability to offer multiple payment options on multiple devices.

  • 10 Ways An Omnichannel Engagement Center Helps You Deliver Next-Generation Customer Experience

    Sponsored by: Genesys

    Firms are increasingly building true engagement based on integrating customer experience with existing systems. Explore 10 ways to support all channels and touchpoints, and scale to any number of consumers, geographies, and agents.

  • Enabling Businesses to Acquire and Retain Customers as the Digital World Turns

    Sponsored by: HPE and Intel®

    This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.

  • Sales Intelligence: Efficiently Gain Insights into Customer Data

    Sponsored by: IBM

    How can you encourage a data-driven sales team without wasting time sifting through volumes of irrelevant information? This expert e-guide discusses the sales intelligence strategies that several companies have implemented to efficiently gain actionable insights into customer data and drive sales.

  • Make the Sales Transformation to Engage with Customers Earlier

    Sponsored by: Oracle Corporation UK Ltd

    Digital disruption has changed how customers research, select, and buy products and services. Learn how aligning your selling behaviors with what customers expect can help you meet today's sales challenges.

  • The Science Behind Sales Performance

    Sponsored by: Oracle Corporation UK Ltd

    Examine how using detailed, real-time insight into sales performance can help you hit and exceed revenue targets in fiercely competitive markets. Learn how this analytical approach can help you get the right coverage for the right territories, align individual targets with top-level strategy, and more.

  • The State of the Digital Business Transformation in Australia & NZ

    Sponsored by: SAP

    Prepping your organization and infrastructure for the challenges of a digital conversion may seem like an obstacle, but the rewards are worth it. Discover details on five ways to get there by creating a long-term digital strategy.

  • Value Creation in a Digital Economy

    Sponsored by: SAP

    In a world where every business must become a tech business, you won't want to miss this report on creating value in a digital business landscape. Learn how the rules have changed, how to evolve with disruptors, and ways to survive and thrive in the digital economy.

  • Prosthetics Supplier Boosts Visibility into Sales Performance

    Sponsored by: IBM

    This expert e-guide reveals how a prosthetics supplier provided their sales reps with up-to-the-minute updates on their quotas and goals, empowering them to boost their performance. Discover how you can improve visibility and react to trends as they happen.

  • 3,000 Australian Consumers Reveal what they Learned from 7,000 Digital Experiences

    Sponsored by: SAP

    A recent study found that Australian's mobile and social customers want a digital experience that is "cohesive, available, and respectful." Learn how to deliver an optimal digital experience when you ensure alignment across all channels and personalize the customer experience.

  • 7-Eleven Cuts Campaign Lead Times by 80%, Optimizes Customer Experience

    Sponsored by: Splunk

    Discover in this case study how 7-Eleven overcame their manual data analysis and operational burdens, delivering a comprehensive overview of all internal data and analyzing the performance at every point-of-sale to optimize customer experience. Read on to experience an 80% reduction in lead time for promotional campaigns.

  • 5 Ways Airports Can Improve Customer Experiences and Drive Revenue

    Sponsored by: Gigya

    In the airport industry, customers are likely to expect inconvenience and impersonal interactions. Learn 5 ways airports can create personal experiences and drive revenue by getting a deeper insight into customers' interests and behaviors.

  • Tesco.com Accelerates Development Through Deep Understanding of Customer Behavior

    Sponsored by: Splunk

    British grocery and general merchandise retailer Tesco wanted to better track and understand customer behaviors on their website Tesco.com. They turned to one platform to help them improve customer satisfaction and reduce revenue loss. Learn more now.

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