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CRM Analytics Software Research

  • Case Study: Oldcastle Increases Sales & Product Data Visibility

    Sponsored by: Tableau Software

    Discover how Oldcastle's teams use Tableau's Salesforce data connector to get quick insight into product sales and margin trends. Learn how sales reps use the dashboards to drill down into their performance data and analyze customer buying behavior.

  • Why Omnichannel Experience Delivery is a Full Contact Sport

    Sponsored by: Genesys

    Expert consultants and users from eBay and Boingo Wireless discuss contact center technology trends, mistakes, and best practices. Discover ways to upgrade your existing infrastructure to enhance the customer experience and help your company run more efficiently.

  • Driving Sales with Mobile, Real-Time Analytics

    Sponsored by: Tableau Software

    In this blog post, learn how you can combine the mobile app for Salesforce with live analytics so you can get a visual read on your entire pipeline and prioritize calls accordingly. Plus, watch a quick demo to see this strategy in action.

  • Setting up a solid payment foundation

    Sponsored by: CyberSource

    Are you making it too hard for your customers to pay for items online? Enabling seamless payment processes can lead to customer retention, loyalty and spending. Discover key factors in payment success with the ability to offer multiple payment options on multiple devices.

  • 10 Ways An Omnichannel Engagement Centre Helps You Deliver Next-Generation Customer Experience

    Sponsored by: Genesys

    Firms are increasingly building true engagement based on integrating customer experience with existing systems. Explore 10 ways to support all channels and touchpoints, and scale to any number of consumers, geographies, and agents.

  • Enabling Businesses to Acquire and Retain Customers as the Digital World Turns

    Sponsored by: HPE and Intel®

    This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.

  • Sales Intelligence: Efficiently Gain Insights into Customer Data

    Sponsored by: IBM

    How can you encourage a data-driven sales team without wasting time sifting through volumes of irrelevant information? This expert e-guide discusses the sales intelligence strategies that several companies have implemented to efficiently gain actionable insights into customer data and drive sales.

  • Are Microsoft Customers Cooling on Cloud Concerns?

    Sponsored by: TechData Corporation

    In this expert e-guide, consultant Dave Nelson explores why many Microsoft users are more readily adopting cloud services, especially in CRM software. Uncover why users' objections to the cloud are beginning to fade away.

  • Are New CRM Features Causing New Problems?

    Sponsored by: TechData Corporation

    This exclusive e-guide examines how many CRM vendors are packing platforms with extra features that aren't necessarily tailored to customers' needs. Discover what Forrester Research analyst Kate Leggett said about this problem.

  • What You Can Expect in Microsoft Dynamics CRM 2016

    Sponsored by: TechData Corporation

    As Microsoft updates its ever-growing Dynamics CRM portfolio in 3 important areas and integrates technologies from two recent acquisitions, what can you expect? In this exclusive e-guide, consultant Robert Peledie reveals the most important changes and updates you'll come across in Microsoft Dynamics CRM 2016.

  • Customer Analytics: Top 11 Vendors Compared

    Sponsored by: IBM

    This Forrester resource weighs the top 11 customer analytics vendors against each other, revealing how each one measures up. Discover the strengths of each choice to determine which option is right for you.

  • Increasing Sales and Customer Loyalty with Merchandising Analytics

    Sponsored by: IBM

    Learn how to extract actionable insight from massive volumes of social data and internal unstructured data in order to optimize merchandising.

  • Executive Report: Preferences of Today's Connected Consumers

    Sponsored by: IBM

    With so many digital channels available for consumers to use, how can retailers provide seamless experiences across every touch point for each individual customer? This report reveals the expectations and preferences of today's hyper-connected customers. Explore crucial recommendations on how to enhance experiences with customer data.

  • Customer Analytics Enrich Customer Journey Design

    Sponsored by: IBM

    It's challenging to transform massive amounts of diverse customer information into actionable insights. Uncover key insights from a survey conducted with over 1000 global executives about customer analytics. Discover how you can proactively guide marketers and sales reps to drive revenue, shorten time to value, and more.

  • Make the Sales Transformation to Engage with Customers Earlier

    Sponsored by: Oracle Corporation UK Ltd

    Digital disruption has changed how customers research, select, and buy products and services. Learn how aligning your selling behaviors with what customers expect can help you meet today's sales challenges.

  • The Science Behind Sales Performance

    Sponsored by: Oracle Corporation UK Ltd

    Examine how using detailed, real-time insight into sales performance can help you hit and exceed revenue targets in fiercely competitive markets. Learn how this analytical approach can help you get the right coverage for the right territories, align individual targets with top-level strategy, and more.

  • Best Practices of Best-in-Class IT Organizations

    Sponsored by: Pluralsight

    What sets best-in-class IT organizations apart from their competition? Aberdeen Group's report on top-performing IT organizations reveals best practices to help you limit downtime events, reduce recovery time, and optimize application availability.

  • CRM: The Key to Making Customer Relationships Extend and Expend

    Sponsored by: Infor

    Focusing on existing customers requires a shift to a customer-centric business model. Uncover ways to help your CRM expand its power to its full potential so you can build longer, more profitable customer relationships.

  • Can Your Commerce Data Talk to You Like a Trusted Business Advisor?

    Sponsored by: IBM

    How can retailers efficiently manage diverse data sources and massive volumes of data? In this resource, explore how predictive analytics and cognitive technologies can help businesses create highly personalized customer interactions, boost ROI, and more.

  • The State of the Digital Business Transformation in Australia & NZ

    Sponsored by: SAP

    Prepping your organization and infrastructure for the challenges of a digital conversion may seem like an obstacle, but the rewards are worth it. Discover details on five ways to get there by creating a long-term digital strategy.

  • Value Creation in a Digital Economy

    Sponsored by: SAP

    In a world where every business must become a tech business, you won't want to miss this report on creating value in a digital business landscape. Learn how the rules have changed, how to evolve with disruptors, and ways to survive and thrive in the digital economy.

  • Australian Digital Experience Report

    Sponsored by: SAP

    This report explains why delivering engaging omnichannel experiences is an imperative for businesses today. Read on for case studies of companies that got it right, and how to improve customer loyalty and ultimately revenue.

  • Prosthetics Supplier Boosts Visibility into Sales Performance

    Sponsored by: IBM

    This expert e-guide reveals how a prosthetics supplier provided their sales reps with up-to-the-minute updates on their quotas and goals, empowering them to boost their performance. Discover how you can improve visibility and react to trends as they happen.

  • 3,000 Australian Consumers Reveal what they Learned from 7,000 Digital Experiences

    Sponsored by: SAP

    A recent study found that Australian's mobile and social customers want a digital experience that is "cohesive, available, and respectful." Learn how to deliver an optimal digital experience when you ensure alignment across all channels and personalize the customer experience.

  • The Do's and Don'ts of Effective Sales Analytics

    Sponsored by: QlikTech Australia Pty Ltd

    Effective sales analytics requires more than forecast reports from a CRM platform. Access this "Do's and Don'ts" guide to learn why analyzing additional data sources (from finance, marketing, etc.) can help you improve accuracy and insight into sales performance.

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