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CRM Analytics Software Research

  • Can Your Commerce Data Talk to You Like a Trusted Business Advisor?

    Sponsored by: IBM

    How can retailers efficiently manage diverse data sources and massive volumes of data to gain insight about the customer's journey and make smarter decisions? In this resource, explore how predictive analytics and cognitive commerce technologies can help online merchandisers create highly personalized customer interactions, boost ROI, and more.

  • The State of the Digital Business Transformation in Australia & NZ

    Sponsored by: SAP

    Prepping your organization and infrastructure for the challenges of a digital conversion may seem like an obstacle, but the rewards are worth it. Discover details on five ways to get there by creating a long-term digital strategy.

  • Value Creation in a Digital Economy

    Sponsored by: SAP

    In a world every business must become a tech business, you won't want to miss this report on the digitized consumer. Learn how the rules have changed, how to evolve with disruptors, and ways to survive and thrive in the digital economy.

  • Australian Digital Experience Report

    Sponsored by: SAP

    This report explains why delivering engaging omnichannel experiences is an imperative for businesses today. Read on for case studies of companies that got it right, and how to improve customer loyalty and ultimately revenue.

  • Case Study: Prosthetics Supplier Boosts Visibility into Sales Performance

    Sponsored by: IBM

    Cascade Orthopedic Supply, a prosthetics supplier, needed timely insight into sales transactions to track which strategies successfully converted prospects into buyers. This expert e-guide reveals how Cascade provided their sales reps with up-to-the-minute updates on their quotas and goals, empowering them to boost their performance.

  • 3,000 Australian Consumers Reveal what they Learned from 7,000 Digital Experiences

    Sponsored by: SAP

    The pressure to out-digitize only increases brand expectations among audiences, regardless of industry. Learn now about ways you can capture data, harness its power in real-time, and use it to personalize the customer experience in strategies that go beyond CRM.

  • 7-Eleven Cuts Campaign Lead Times by 80%, Optimizes Customer Experience

    Sponsored by: Splunk

    Discover in this case study how 7-Eleven overcame their manual data analysis and operational burdens, delivering a comprehensive overview of all internal data and analyzing the performance at every point-of-sale to optimize customer experience. Read on to experience an 80% reduction in lead time for promotional campaigns.

  • The Do's and Don'ts of Effective Sales Analytics

    Sponsored by: QlikTech Australia Pty Ltd

    As market leaders have discovered, effective sales analytics are much more than running forecast reports from a CRM platform. Access this brief guide to explore ways connecting CRM and additional data sources can help you.

  • How Customer Identity Management Helps Marketers Take Control of Their Data

    Sponsored by: Gigya

    Many marketers aren't in control of their customer data, relying on third-party data brokers or waiting on IT to run reports. Customer identity management can empower you to more efficiently capture and organize data into complete user profiles, easily create segments and reports, and offer customized customer journeys.

  • Financial Services: Increase Conversion Rates with Customer Identity & Access Management

    Sponsored by: Gigya

    Customer identity and access management offers customers a fast and easy way to identify themselves and share permission-based information. Discover how this strategy can empower financial services companies to capture and qualify more leads, balance customer privacy with personalized user experiences, and more.

  • Travel Industry: How to Drive Customer Acquisition and Retention with Personalized, Seamless Experiences

    Sponsored by: Gigya

    Legacy technologies built for employee identities aren't effective at transforming customer data into actionable insight. Discover how a purpose-built customer identity and access management platform can help travel companies capture, manage, and leverage customer data across digital channels to drive greater customer engagement and loyalty.

  • eCommerce: Benefits of Customer Identity and Access Management

    Sponsored by: Gigya

    While eCommerce platforms help enterprises build dynamic digital marketplaces, they aren't ideal for managing customer data. Discover how a specialized customer identity and access management platform can empower you to collect more customer data, build rich customer profiles, create personalized recommendations to drive conversions, and more.

  • CGT Research Paper: Transforming Consumer Products with Advanced Analytics

    Sponsored by: IBM

    For the consumer product industry, it's critical to unlock a deeper understanding of customers' behaviors and interests to optimize products and distribution channels. This resource reveals key insights from a survey conducted among consumer product companies about the benefits and challenges they've experienced with advanced analytics.

  • 5 Ways Airports Can Improve Customer Experiences and Drive Revenue

    Sponsored by: Gigya

    In the airport industry, customers are likely to expect inconvenience and impersonal interactions. Learn 5 ways airports can create personal experiences and drive revenue by getting a deeper insight into customers' interests and behaviors.

  • Tesco.com Accelerates Development Through Deep Understanding of Customer Behavior

    Sponsored by: Splunk

    British grocery and general merchandise retailer Tesco wanted to better track and understand customer behaviors on their website Tesco.com. They turned to one platform to help them improve customer satisfaction and reduce revenue loss. Learn more now.

  • Case Study: SofTrek Boosts Customer Satisfaction with Embedded BI

    Sponsored by: TIBCO Software Inc.

    A software provider needed to quickly and seamlessly embed business intelligence capabilities into their CRM app. This case study discusses the strategy that empowered the company to provide improved workflow and usability and faster results for their users.

  • 10 Tech Tools to Improve The Customer Experience

    Sponsored by: Mitel Networks Limited

    This white paper examines tech tools your contact center can use in order to boost productivity, ensure resiliency, and improve efficiency. Uncover 10 features to add to your contact center strategies.

  • Brand Loyalty in the Digital Age

    Sponsored by: Axway

    In this challenging landscape discover how you can drive customer engagement and promote brand loyalty by using API management technologies. Download this white paper now to learn how you can deliver omnichannel engagement while ensuring security for corporate IT systems.

  • Enhance the Customer Experience with Advanced Analytics

    Sponsored by: Microsoft

    No one has time to organize massive volumes of customer data to find the most relevant information. This resource reveals how advanced analytics can empower you to forecast demand more accurately, create more targeted and effective marketing campaigns, and more.

  • Turn Social Media Relationships into Closed Sales

    Sponsored by: Microsoft

    The most effective sales teams make it easy for their executives and account managers to make sense of social data. In this resource, you'll discover how to use social to drive sales leads, build lasting social relationships, and more.

  • How to Build a World-Class Sales Organization

    Sponsored by: Microsoft

    75% of sales reps meet their quota in top performing organizations, but becoming a market leader is not just about numbers. Uncover the processes and technologies you need for an extensible architecture that can provide you the depth and breadth of functionality to support the sales process you need.

  • Aligning CRM Metrics with Business Goals

    Sponsored by: Insightly

    This exclusive e-guide unveils the latest best practices for aligning CRM metrics with business goals. You'll learn expert tips on leveraging metrics for Salesforce and the call center, as well as uncover the importance of keeping metrics to a minimum.

  • Are You Customer-Centric? Why Manufacturers Are Adding Services

    Sponsored by: Infor

    Make sure your company is positioned to meet the customer expectations and demands that will result from offering new services. Read on and learn ways to capture the data needed to truly understand what services add value for customers.

  • Guide to Effective B2B Selling with Insights

    Sponsored by: Microsoft

    In this resource, learn how to use insights gleaned from business information, contact data, and a variety of other sources to engage with buyers and, in turn, produce more effective B2B selling.

  • Customer Lifecycle Management Infographic

    Sponsored by: Infogix

    Discover how you can use analytics to predict customer behavior. Download this infographic to learn the role big data plays in monitoring and managing the customer lifecycle.

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