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CRM Analytics Software Research

  • Customer Analytics Enrich Customer Journey Design

    Sponsored by: IBM

    It's challenging to transform massive amounts of diverse customer information into actionable insights. Uncover key insights from a survey conducted with over 1000 global executives about customer analytics. Discover how you can proactively guide marketers and sales reps to drive revenue, shorten time to value, and more.

  • The Science Behind Sales Performance

    Sponsored by: Oracle Corporation UK Ltd

    Examine how using detailed, real-time insight into sales performance can help you hit and exceed revenue targets in fiercely competitive markets. Learn how this analytical approach can help you get the right coverage for the right territories, align individual targets with top-level strategy, and more.

  • Tamer Group Drives Growth with Sales Intelligence

    Sponsored by: Oracle Corporation

    Tamer Group, a leading pharmaceutical organization in Saudi Arabia, discusses how the analytics function of a cloud-based sales tool helps them drive growth. Plus, learn how the mobile app increases sales productivity and effectiveness.

  • Best Practices of Best-in-Class IT Organizations

    Sponsored by: Pluralsight

    What sets best-in-class IT organizations apart from their competition? Aberdeen Group's report on top-performing IT organizations reveals best practices to help you limit downtime events, reduce recovery time, and optimize application availability.

  • CRM: The Key to Making Customer Relationships Extend and Expend

    Sponsored by: Infor

    Focusing on existing customers requires a shift to a customer-centric business model. Uncover ways to help your CRM expand its power to its full potential so you can build longer, more profitable customer relationships.

  • 3 Sales Fights You Can't Afford to Lose

    Sponsored by: Oracle Corporation

    Explore 3 sales tactics to knock out poor performance and lock in revenue. Learn how you can give uncertainty the one-two and start acting on actionable intelligence to guard your future.

  • Car Manufacturers Transform into Mobility Service Providers with IoT Data

    Sponsored by: Hewlett-Packard Enterprise

    This brief video reveals how car manufacturers can provide highly personalized offers to users with Internet of Things data. Discover how you can monitor performance and updates products already in the field to ensure an optimal customer experience.

  • 8 Ways Big Data and Analytics Can Make You a Better Marketer

    Sponsored by: Oracle Corporation

    How can you capitalize on customer data to deliver optimal experiences and stay ahead of the competition? This brief video reveals an analytics strategy that can help marketers boost performance and drive greater revenue.

  • Quickly Convert Sales Data into Insight, Identify Patterns, and Resolve Problems

    Sponsored by: Oracle Corporation

    How can you quickly figure out what causes dips in sales performance? Discover a cost-effective strategy that can help you efficiently extract insight with data visualization. Learn how you can quickly load your own data, leverage gold-standard corporate data, use predictive modeling, and more.

  • Cloud Analytics Empowers Business Users to Quickly Analyze Big Data

    Sponsored by: OpenText

    As more and more information is generated about your customers, markets, and operations, how can you efficiently manage the new volumes of data to gain timely insights? Discover a big data analytics platform that can enable you to quickly blend data from disparate sources and empower everyday users to use advanced analytic algorithms.

  • Can Your Commerce Data Talk to You Like a Trusted Business Advisor?

    Sponsored by: IBM

    How can retailers efficiently manage diverse data sources and massive volumes of data? In this resource, explore how predictive analytics and cognitive technologies can help businesses create highly personalized customer interactions, boost ROI, and more.

  • The State of the Digital Business Transformation in Australia & NZ

    Sponsored by: SAP

    Prepping your organization and infrastructure for the challenges of a digital conversion may seem like an obstacle, but the rewards are worth it. Discover details on five ways to get there by creating a long-term digital strategy.

  • Value Creation in a Digital Economy

    Sponsored by: SAP

    In a world where every business must become a tech business, you won't want to miss this report on creating value in a digital business landscape. Learn how the rules have changed, how to evolve with disruptors, and ways to survive and thrive in the digital economy.

  • Australian Digital Experience Report

    Sponsored by: SAP

    This report explains why delivering engaging omnichannel experiences is an imperative for businesses today. Read on for case studies of companies that got it right, and how to improve customer loyalty and ultimately revenue.

  • Case Study: Prosthetics Supplier Boosts Visibility into Sales Performance

    Sponsored by: IBM

    Cascade Orthopedic Supply, a prosthetics supplier, needed timely insight into sales transactions to track which strategies successfully converted prospects into buyers. This expert e-guide reveals how Cascade provided their sales reps with up-to-the-minute updates on their quotas and goals, empowering them to boost their performance.

  • 3,000 Australian Consumers Reveal what they Learned from 7,000 Digital Experiences

    Sponsored by: SAP

    The pressure to out-digitize only increases brand expectations among audiences, regardless of industry. Learn now about ways you can capture data, harness its power in real-time, and use it to personalize the customer experience in strategies that go beyond CRM.

  • 7-Eleven Cuts Campaign Lead Times by 80%, Optimizes Customer Experience

    Sponsored by: Splunk

    Discover in this case study how 7-Eleven overcame their manual data analysis and operational burdens, delivering a comprehensive overview of all internal data and analyzing the performance at every point-of-sale to optimize customer experience. Read on to experience an 80% reduction in lead time for promotional campaigns.

  • The Do's and Don'ts of Effective Sales Analytics

    Sponsored by: QlikTech Australia Pty Ltd

    Effective sales analytics requires more than forecast reports from a CRM platform. Access this "Do's and Don'ts" guide to learn why analyzing additional data sources (from finance, marketing, etc.) can help you improve accuracy and insight into sales performance.

  • CGT Research Paper: Transforming Consumer Products with Advanced Analytics

    Sponsored by: IBM

    For the consumer product industry, it's critical to unlock a deeper understanding of customers' behaviors and interests to optimize products and distribution channels. This resource reveals key insights from a survey conducted among consumer product companies about the benefits and challenges they've experienced with advanced analytics.

  • Tesco.com Accelerates Development Through Deep Understanding of Customer Behavior

    Sponsored by: Splunk

    British grocery and general merchandise retailer Tesco wanted to better track and understand customer behaviors on their website Tesco.com. They turned to one platform to help them improve customer satisfaction and reduce revenue loss. Learn more now.

  • Case Study: SofTrek Boosts Customer Satisfaction with Embedded BI

    Sponsored by: TIBCO Software Inc.

    A software provider needed to quickly and seamlessly embed business intelligence capabilities into their CRM app. This case study discusses the strategy that empowered the company to provide improved workflow and usability and faster results for their users.

  • 10 Tech Tools to Improve The Customer Experience

    Sponsored by: Mitel Networks Limited

    This white paper examines tech tools your contact center can use in order to boost productivity, ensure resiliency, and improve efficiency. Uncover 10 features to add to your contact center strategies.

  • Brand Loyalty in the Digital Age

    Sponsored by: Axway

    In this challenging landscape discover how you can drive customer engagement and promote brand loyalty by using API management technologies. Download this white paper now to learn how you can deliver omnichannel engagement while ensuring security for corporate IT systems.

  • Enhance the Customer Experience with Advanced Analytics

    Sponsored by: Microsoft

    No one has time to organize massive volumes of customer data to find the most relevant information. This resource reveals how advanced analytics can empower you to forecast demand more accurately, create more targeted and effective marketing campaigns, and more.

  • Sales Wave Analytics: Pull Actionable Insights from Sales Cloud Data

    Sponsored by: Salesforce.com

    In this white paper, explore how cloud-based analytics can allow your whole sales team—managers, representatives, and operations—to delve deep into sales data to make smarter decisions, close more deals, edge out competitors.

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