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CRM Analytics Software Research

  • How an Entertainment Company Improved Marketing with Advanced Analytics

    Sponsored by: Intel Corporation

    This brief video explores how Caesars Entertainment, a large and geographically diverse casino company, handled the influx of large unstructured data types. Find out how they updated their analytics strategy to adapt to changing customer needs, create stronger marketing campaigns, and improve overall customer experiences.

  • Step-By-Step CRM Data Analytics for Sales Teams

    Sponsored by: Infor

    Metrics aren't answers; they are prompts for questions that probe statistics for deeper insight. Discover the simplest way to find the actionable insights hidden in your data analytics. Learn best practices and considerations for using metrics in analytics and see how to turn them into powerful tools.

  • Infographic: Keeping Customers Happy

    Sponsored by: NICE Systems, Inc

    Retaining existing customers is significantly more cost-efficient than marketing to new ones. Uncover best practices for realizing the benefits of retention from improved word-of-mouth to maximized ROI.

  • How to Overcome Customer Experience Challenges with Key Best Practices

    Sponsored by: NICE Systems, Inc

    Organizations often state that one of the main reasons their customer experience initiatives don't lead to action is because they lack clear direction. Learn how to overcome common customer experience challenges by leveraging three key necessary actions.

  • Why CRM is Critical for Value-Selling

    Sponsored by: Infor

    Today, salespeople have less control over the sales process than ever before. Discover ways to help salespeople continue to be a valuable part of a transaction with value-selling and CRM by collecting, analyzing, and sharing customer data.

  • How New Iterations of Analytics are Changing Business

    Sponsored by: NICE Systems, Inc

    Companies are finding that agility and real-time decision-making are critical to satisfying customers. Discover ways advanced reporting tools can help determine customer behavior for better, more targeted customer experiences.

  • Analytics with No Limits: Real Time Responsiveness at the Speed of Thought

    Sponsored by: NICE Systems, Inc

    Running up against data speed, accuracy, and accessibility challenges sounds daunting -- but it's not impossible. Discover ways to break through these barriers with automated, real-time and historical analytics tools.

  • Putting Context at the Center of Sales Success

    Sponsored by: SAP

    To gain a thorough understanding of the challenges facing sales departments, a team of vendors and sales directors have unearthed sales leaders' insights and views on several issues. Uncover key details on the tension between targets and costs, changes within the sales funnel, and more.

  • Honeywell Success Story: Performance Management with Real-Time Analytics

    Sponsored by: Catchpoint Systems Inc.

    This case study explores how Honeywell isolated poorly-performing components, ensured online content delivery, and guaranteed performance of individual internal apps and products using digital performance analytics.

  • Data Sheet: Uncover Complex Issues & Optimize the Customer Experience

    Sponsored by: Catchpoint Systems Inc.

    Website and application user experience is the diff¬erence between success and failure in digital business, making it more critical than ever to measure and analyze real user experience. Access this data sheet to learn how continuous customer experience monitoring drives results and revenue.

  • Tame Complexity in B2B Commerce

    Sponsored by: UXC Oxygen

    The key to effective B2B commerce is to make it incredibly easy for customers to find, learn about, and purchase products -- but that's just on the surface. Discover ways to make B2B commerce profitable by having the right systems in place behind the scenes.

  • Build and Manage Highly Personalized Customer Experiences

    Sponsored by: UXC Oxygen

    Customers are looking for high-quality, relevant content within tailored, contextual experiences based on their available customer data. Discover fully-integrated strategies and learn to build these experiences into seamless, cohesive omni-channel experiences.

  • Deliver Contextual Customer Experiences and Join the Digital Evolution

    Sponsored by: UXC Oxygen

    22% of CEOs believe that business model change dictates the next big thing. Discover why delivering a contextual customer experience is key to meeting new expectations and thriving in the new era, and learn how to integrate all digital and physical touch points for a seamless customer experience.

  • Mining Data for a Personalized Customer Experience

    Sponsored by: UXC Oxygen

    Discover ways contextual marketing offers the ability to gain insights into each customer's motivations and intent, and how you can leverage these insights to deliver highly targeted and individualized experiences in real time.

  • Australian Digital Experience Report

    Sponsored by: SAP

    76% of satisfied customers demonstrate brand loyalty. In this report, learn more about how Australian consumer preferences are shifting towards digital channels, and what you can do to close the gap between expectations and delivery.

  • Retailers Get Personal: Using Analytics to Deliver Profitable Customer Experiences

    Sponsored by: Oracle Corporation

    Retailers know their challenge isn't just gathering more data, but optimizing the use of the data they currently have. Explore ways to improve everything from supply chain management to the customer experience by leveraging actionable insights.

  • Case Study: Oldcastle Increases Sales & Product Data Visibility

    Sponsored by: Tableau Software

    This case study discusses how the Oldcastle manufacturing company uses a data connector to get quick insight into product sales and margin trends. Learn how sales reps use the dashboards to drill down into their performance data and analyze customer buying behavior to boost productivity and profits.

  • Why Omnichannel Experience Delivery is a Full Contact Sport

    Sponsored by: Genesys

    Expert consultants and users from eBay and Boingo Wireless discuss contact center technology trends, mistakes, and best practices. Discover ways to upgrade your existing infrastructure to enhance the customer experience and help your company run more efficiently.

  • Utilities are Getting 'Smarter' About Using Big Data

    Sponsored by: Oracle Corporation

    Utilities companies that develop a collaborative culture are better able to apply analytics to new uses and new kinds of data. Explore ways utilities companies are using data to exercise increasing control over energy usage and costs, provide personalized customer service, and better equip call center reps to resolve issues quickly.

  • Strengthen Customer Relationships Through Data

    Sponsored by: Oracle Corporation

    Consolidating different relationships into a comprehensive view is a key way to fully leverage big data and analytics tools. Discover ways to determine customer behavior, as well as how to shape marketing materials and offers based on a complete understanding of the customer.

  • Timing is Everything: How Companies are Using Data to Make Customers Happier

    Sponsored by: Oracle Corporation

    Personalization is the reason a coffee enthusiast can receive a coupon as they pass their local cafe during their morning commute. Explore ways to become more customer-centric when you analyze customer data for one-on-one marketing.

  • Driving Sales with Mobile, Real-Time Analytics

    Sponsored by: Tableau Software

    In this post, learn how you can combine the mobile app for Salesforce with embedded dashboard technology to get a rapid visual read on your entire sales pipeline, shorten pipeline review times, and prioritize calls accordingly. Plus, watch a brief demo to see how it works.

  • Setting up a solid payment foundation

    Sponsored by: CyberSource

    Are you making it too hard for your customers to pay for items online? Enabling seamless payment processes can lead to customer retention, loyalty and spending. Discover key factors in payment success with the ability to offer multiple payment options on multiple devices.

  • 10 Ways An Omnichannel Engagement Center Helps You Deliver Next-Generation Customer Experience

    Sponsored by: Genesys

    Firms are increasingly building true engagement based on integrating customer experience with existing systems. Explore 10 ways to support all channels and touchpoints, and scale to any number of consumers, geographies, and agents.

  • Enabling Businesses to Acquire and Retain Customers as the Digital World Turns

    Sponsored by: HPE and Intel®

    This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.

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