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  • Leverage Data to Enhance Customer Experiences

    Sponsored by: Invenio Marketing

    This e-guide highlights how Disney, Cincinnati Bell, and other organizations can benefit from digital data and analytics to help improve customer experiences. Don't let valuable data slip through your fingers -- read now to learn how to take advantage of available customer information that results in maximum benefits for you and your customers.

  • The new frontier for personalized customer experience

    Sponsored by: IBM

    The following white paper explores the need for businesses to implement a customer-centric view to their analytics and intelligence strategy. Also learn about a customer intelligence solution that can help create personalized and relevant experiences for individual customers, ultimately driving satisfaction and revenue.

  • Solving Challenges with Big Data & Analytics - Retail Industry

    Sponsored by: IBM

    Find out how a retailer utilizes social media analytics, predictive analytics and big data to stay on top of emerging trends, and better connect with younger customers.

  • Using IBM Big Data & Analytics to Acquire, Grow and Retain Customers

    Sponsored by: IBM

    Find out how the Cincinnati Zoo utilized big data and analytics to personalize the customer experience for each person from the moment they enter the zoo.

  • IBM Smarter Analytics Signature Solution - Customer Next Best Action

    Sponsored by: IBM

    Find out how you can maximize the value of customer relationships with help from an analytics tool.

  • How Banca Carige Improved Customer Service

    Sponsored by: IBM

    Find out how an analytics environment and a new mobile banking service helped an Italian bank franchise better serve their customers.

  • Omni-Channel Customer Service Demands the Intelligent Contact Center

    Sponsored by: KANA

    In order to respond to changing customer expectations, contact centers must evolve to an omni-channel, context-aware platform. In this white paper, get an in-depth look at the demands placed on the modern contact center, and the strategies and tools you can leverage to optimize customer interactions

  • Is Outsourcing Your Call Center the Right Choice?

    Sponsored by: Salesforce

    Find out why so many organizations are outsourcing call centers, and why it makes good business sense to do so.

  • Self-Service Performance Analytics Creates Greater Customer Engagement

    Sponsored by: Genesys

    This white paper illustrates how to leverage analytics and business intelligence (BI) to gauge channel success and the performance of self-service options in the contact center. Discover how BI analytics embedded into IVR enables you to improve customer experiences, eliminate frustrations, and optimize your interaction processes.

  • Home-Shopping Network Gets Closer to Customers with Real-Time Insights

    Sponsored by: SAP

    Find out how in-memory computing and predictive analytics tools have helped one home-shopping network offer a personalized experience and solve costly issues in real-time.

  • IT Services Company Reimagines CRM to Support Growth

    Sponsored by: Microsoft India

    Wipro, an IT services and consulting company, needed a robust analytics platform and a CRM system with the ability to measure every opportunity, in order to create and foster better customer relationships. Watch this video to learn how Wipro achieved those goals by implementing a new CRM system.

  • Marketing Automation Drives Sports Fan Engagement

    Sponsored by: SAS

    The following white paper explores the 4 phases of successful CRM. Uncover why CRM needs to be addressed on multiple levels outside that of technology, what strategies you need to know to really get a handle on CRM, and more.

  • 8 key sales metrics to improve your effectiveness

    Sponsored by: Salesforce Data.com

    CSO Insights, a sales and marketing effectiveness research firm, partnered with Salesforce Data.com to research common challenges and best practices related to improving the quality of sales pipeline. Download to learn more about the results from CSO Insights research.

  • Ten IT Skills on the Brink of Extinction

    Sponsored by: Global Knowledge

    This brief resource talks about the top 10 IT skills that are going to become irrelevant soon. It also highlights what's going to come next in terms of advancing technologies.

  • Delivering omni-channel shopping

    Sponsored by: Hewlett-Packard Limited

    This resource introduces a data management and analytics approach that gives you the power to harness customer information to improve experiences and meet constantly changing consumer expectations.

  • Better customer experiences start with digitisation

    Sponsored by: Hewlett-Packard Limited

    In this expert report from ComputerWeekly, learn about the digitization imperative and how your organization can revolutionize customer experiences.

  • Ensuring scalable business intelligence and performance management

    Sponsored by: IBM

    Access the following white paper to uncover a BI and analytics platform that has been designed to work seamlessly throughout your entire enterprise. Discover how this solution meets the need of both the business and IT with reporting, analysis, dashboards, visualization and more.

  • IBM Cognos Customer Performance Sales Analytics - Accelerate the time to richer insight

    Sponsored by: IBM

    Access the following white paper to uncover how packaged analytics can help your organization assess performance trends, identify opportunities, and accelerate sales by turning your data into intelligence that you and your sales team can truly benefit off of.

  • Big Job: Understanding the 'Omni-consumer'

    Sponsored by: Hewlett-Packard Limited

    This resource explains how a predictive analytics strategy can help you navigate customer engagement and handle omnichannel operational challenges.

  • New Analytics Approach Needed for Contact Center Success

    Sponsored by: Five9

    This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach.

  • Three Tips for Measuring Voice in the Sea of Big Data

    Sponsored by: Calabrio, Inc.

    This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.

  • Best Practices in Customer Experience Management

    Sponsored by: IBM

    In this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success.

  • Social CRM guide: GNC analyzes social data for better marketing

    Sponsored by: IBM

    In this exclusive Solution Spotlight, discover how nutritional products retailer GNC successfully leveraged social channels  to grow their customer base and created "a net increase in the discussions about GNC,'' according to Chris James, director of social media at GNC.

  • Effectively Leveraging CRM Analytics

    Sponsored by: MicroStrategy Incorporated

    This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics.

  • Power Up Your Gaming Analytics in Days

    Sponsored by: Treasure Data

    This brief resource examines how many industries, like the video gaming industry, can use big data analytics to capture and analyze customer behavioral data in order to respond to customer demands and deliver better experiences.

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