CRM Analytics Software Research
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Tommy Bahama Improves Messaging with Infor Epiphany
Sponsored by: InforThis brief case study illustrates how Tommy Bahama, a men's and women's lifestyle retailer, developed a better understanding of customers, improved cultivation of their customer data, and implemented more customer-focused outreach thanks to a CRM interaction management system.
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Oracle CRM Cloud Service: The New Standard for CRM
Sponsored by: ORACLE APACTune into this short and informative video to learn more about how your business can eliminate falling short of sales goals. Give your employees the opportunity to provide more visibility and develop a new standard for customer relationship management (CRM.)
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Oracle’s CRM Cloud Service Powers Innovation
Sponsored by: ORACLE APACTune into this short video to learn more about how Oracle Fusion CRM provided the best reporting for iPhone, iPad and Outlook. It allows a representative to place a phone call to a person and asks if the case should be recorded. It provides agility and efficency that hasn't been available in the past.
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Anticipate, engage and deliver exceptional web experiences
Sponsored by: IBMView this white paper to learn more about how social business is growing. It is becoming a major component of business strategies and reflects the way businesses manage both customers and information. Learn how you can help your customers and employees with better social business by reading this resource now.
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Introducing Social Business for the Mid-Market
Sponsored by: IBMConsult this resource to learn more about the insight Aberdeen research discovered by studying 229 mid-sized companies. They looked to uncover if there were specific characteristics that made companies more interested in using social business.
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Microsoft catches up with iPad support for Dynamics CRM
Sponsored by: ComputerWeekly.comNucleus Research assesses Microsoft's long-awaited announcement for iPad support and new Yammer capabilities for Dynamics CRM.
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Oracle Fusion CRM: The New Standard for CRM Customer Video
Sponsored by: Oracle CorporationOracle Fusion Customer Relationship Management (CRM), a component of the Oracle Fusion Applications suite, sets a new standard for CRM in sales performance management, enterprise integration, and business flexibility.
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Making the most of customer data: CRM analytics
Sponsored by: SearchCRMView this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now.
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Mobile And Big Data Transform Business With Right Time Experiences by LOPEZ Research
Sponsored by: SAP America, Inc.Customer and employee demands are changing rapidly because of the widespread adoption of mobile technologies. As adoption continues to grow, businesses need to develop an approach to the bring your own device (BYOD) trend. View this resource to learn more about the explosion of big data and how your business can manage the information.
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Yapmo Loop Case Study: @Properties
Sponsored by: YapmoConsult this white paper to learn more about how @properties, the largest Chicago-based residential real estate company, found success by implementing key web and email based technologies. Learn more about how this company made the changes to a new software and some of the challenges they faced as a result by reading this resource now.
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Customer Intelligence Tames the Big Data Challenge
Sponsored by: SAS Institute Inc.What are the key factors that help distinguish big data? Consult this informative resource to find out more about how you can unlock the value of data-driven insights. Find out how it helps to drive improved sales and marketing performance as well as other key benefits by reading this resource now.
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How Foglight Makes User Experience Management a Reality: Three Case Studies
Sponsored by: Quest Software, now a part of DellIn this case study, discover the ways in which user experience management technologies are changing the face of consumer analytics and customer relationship management.
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SharePoint Test Pilot Program
Sponsored by: Kroll Ontrack, Inc.This short white paper reveals how your organization can set up a test environment of a SharePoint system with just a few pilot groups or departments.
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Innovations in Marke ing: Optimizing the Sales Channel with Better Information
Sponsored by: SAP America, Inc.View this resource to learn more about the impact of technology on marketing. The addition of digital and social marketing programs has changed the marketing mix and the way marketers review valuable information. Find out the answers to important questions like "What is the total cost to create a customer," by viewing this resource now.
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Customer Experience for Service
Sponsored by: Oracle CorporationAccess this executive strategy brief to explore the role of service and support in creating great customer experiences. Learn the service goals market leaders use, how to empower new service experiences, and how to create and manage great customer experiences across all channels, touchpoints, and devices.
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Powering the Cross-Channel Customer Experience with Oracle’s Complete Commerce
Sponsored by: Oracle Corporation UK LtdRead this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way.
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Technology value matrix : ERP
Sponsored by: ComputerWeekly.comAnalyst group Nucleus Research looks at the latest trends in enterprise resource planning (ERP) and discusses the best performing suppliers.
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Big Data Analytics
Sponsored by: ComputerWeekly.comIDC explores the initial impact that Big Data is having on organisations, its impact on IT architectures, delivery models and future roadmaps.
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HP Customer & Dealer Management System for Automotive - Solution Overview
Sponsored by: Hewlett-Packard LimitedRead this paper to learn about one application that can integrate your dealer management systems (DMS) and customer relationship management (CRM) applications to optimize performance. By filtering these processes to distributors and original equipment manufacturers (OEMs), you can maximize operation performance and leverage real time analytics.
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Sales Maximize Profitability, Improve Performance, and Deliver Customer Value
Sponsored by: SAP America, Inc.Learn why your sales team's success depends upon its ability to acquire and grow profitable customer relationships and how the SAP Customer Relationship Management (SAP CRM) application can help by empowering it with the tools and information necessary to plan and analyze sales execution throughout the entire sales cycle.
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A Success Model for CRM Integration, And How to Avoid the Most Common Mistake
Sponsored by: Scribe Software CorporationAs more companies begin to implement customer relationship management (CRM) applications, many struggle with common integration challenges. This paper offers a three step success model for CRM integration projects. Read on to learn the characteristics, implementation requirements, benefits, data replication and process integration.
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The State of Customer Data Integration 2012: The What, Why & How of CRM Integration
Sponsored by: Scribe Software CorporationCustomer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey.
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Integrative CRM Enhances Midsize Business Agility and Performance
Sponsored by: IBMThis paper is designed to help IT and business leaders at midsize companies find innovative ways to extend their customer relationship management (CRM) capabilities to capitalize on emerging trends such as cloud, mobile, social media and predictive analytics. Gain essential insight to get closer to your customers and ensure your company's survival.
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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE
Sponsored by: Enkata TechnologiesThis paper discusses first contact resolution and the offerings for measuring success with FCR.
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The top 10 secrets to using data mining to succeed at CRM: Discover proven strategies and best practices
Sponsored by: IBMThis paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.
