Business Communications Research
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QuadraDocV5 - The Leading Document Routing Virtual Appliance
Sponsored by: Quadrant SoftwareCreating a superior workflow in your office requires the collaboration of many projects, not the least of which is efficient document routing. Check out this brief resource to learn about a document routing technology that sends, receives, centrally controls, and secures business critical content within your organization.
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Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement
Sponsored by: SAP America, Inc.While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.
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Exmoor National Park Authority Uses Kofax Express to Help Optimise Efficiency
Sponsored by: Kofax, Inc.This case study explores an automation tool that one organization utilised as a SharePoint connector to simplify the process of transitioning to Microsoft SharePoint to enhance their correspondence tracking system. Learn more about the results they achieved and how you could benefit from a similar strategy.
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The Rise Of Video-Enabled Innovation Will Power Corporate Growth
Sponsored by: AvayaDiscover how numerous organizations today are increasing connectivity and improving productivity thanks to video collaboration.
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Future-Ready and Secure: Leveraging Your Current Communications Infrastructure
Sponsored by: AvayaThis one-page resource outlines how Avaya IP Office can help develop a future-ready, secure foundation to take your business communications into the future.
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Stories That Move Mountains: Improve your presentation skills
Sponsored by: ComputerWeekly.comLearn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals.
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The Compliance Case for Social Media Records Management
Sponsored by: Iron MountainIn this e-guide, learn how your organization can develop a solid records management policy to stay compliant while reaping social networking benefits.
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Gartner: CIO checklist for next-generation mobile strategies
Sponsored by: ComputerWeekly.comThis article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology.
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The Total Economic Impact Of Microsoft Office 2010
Sponsored by: ComputerWeekly.comIn March 2010, Microsoft commissioned Forrester Consulting to examine the total economic impact that enterprises may realize by upgrading from Microsoft Office 2007 to Microsoft Office 2010.
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Analyst's take: Microsoft Dynamics CRM boosts customer service and company profits
Sponsored by: ComputerWeekly.comMicrosoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs.
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Guide to using social media for customer support
Sponsored by: ComputerWeekly.comSocial Media is rapidly emerging as the next big frontier for customer engagement and interactions. This is projected to grow exponentially over the next 5-6 years as the usage and number of active users of Social Media sites and forums continues to grow.
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Retail IT - A Computer Weekly Buyer's Guide
Sponsored by: ComputerWeekly.comCompetition has never been so strong and retail organisations are finding they cannot afford to stand still.
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How Companies Leverage BizX Software to Drive Excess Shareholder Return
Sponsored by: SuccessFactorsThis paper highlights the results of a study commissioned to derive what business execution practices are actually driving shareholder value. Read this now and learn why companies that aligned its goals, rated users on the achievement of them and leveraged business execution software to increase their execution achieved elevated stock returns.
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Unlocking business intelligence with collaboration
Sponsored by: IBMAccurate decision making is key to your company's survival. Read this paper to learn how collaborative business intelligence (BI) can help streamline the decision making process. Learn to optimize efficiency and business transparency by creating a collaborative BI framework that connects BI information and decisions to business outcomes.
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Five Tips for Better Virtual Meetings
Sponsored by: Citrix Online Go To MeetingVirtual meetings are becoming the standard communication platform for businesses but they require careful consideration and planning to offset issues that result from the distance. Take a look at this brief resource to discover five easy tips to enhance your virtual meeting.
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Contact Center for Dummies
Sponsored by: AvayaWith the emergence of worldwide competition in the contact center business, working from a defined methodology is becoming increasingly important. This guide provides an approach to the different methodologies you can use, with information not only on running contact centers, but also on implementing contact center technology in a profitable way.
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Business Agility Realized
Sponsored by: IBMThis brief provides insights through real life customer examples on how to optimize your business processes and decisions to transform your business; leverage rapid integration for an interconnected world; deliver applications that maximize investments; accelerate agility with an intelligent and flexible application infrastructure.
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Building and Sustaining Cloud Margins
Sponsored by: CA Technologies.In this e-Guide, you will learn the steps for defining a successful business model and how you can foster future development and profit within the cloud.
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Maximizing Competitive Advantage — Through More Flexible Information Systems
Sponsored by: IS ToolsCloud computing and platform-as-a-service (PaaS) have now made it possible to create a fast and flexible IS that can adapt to your needs. This white paper reveals how the cloud has altered and enhanced the role of technology in business, and explains how enterprise IT buyers can optimize these processes by maximizing automation in the IS.
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Plantronics, Simply Smarter Communications
Sponsored by: PlantronicsMark your calendar for May 18 at 10 a.m. EDT/7 a.m. PDT for this global web event. Sign up for a reminder so you don’t miss a word.
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Social Networking in the Enterprise: Benefits and Inhibitors
Sponsored by: Cisco Systems, Inc.This white paper reveals the primary considerations for social networking, such as: business value and strategic relevance, adoption trends and concerns, and strategic considerations for ESS deployment.
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ABI Research: Mobilize Enterprise Office Communications NOW with 4G
Sponsored by: SprintReady to integrate 4G into your wireless communications strategy? 4G technologies operate on licensed spectrum allowing greater control over spectrum use and access. 4G also provides capacity and speed similar to Wi-Fi to enable demanding applications.
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Video Conferencing: Best practices to meet user demand and improve collaboration
Sponsored by: Vidyo, Inc.This e-guide discusses best practices to develop plans and policies for video conferencing, ensuring you not only meet user demands and improve collaboration, but also deliver measurable ROI.
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SAP BusinessObjects Edge Business Agility for Midsize Companies
Sponsored by: SAP America, Inc.As a midsize company, you need to be faster and more focused than your bigger competitors. The SAP BusinessObjects Edge Strategy Management application helps you develop the business agility to quickly align resources and execute changing strategies to drive efficiency and profitability.
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IP Centrex vs. Hosted Unified Communications for MSPs
Sponsored by: Cisco Systems, Inc.How similar are IP Centrex and hosted Unified Communications? Service providers that may be considering investing in hosted IP PBX solutions - or expanding what they already offer - would benefit from comparing the two hosted approaches on several key business and technology dimensions. Continue reading to learn about the comparisons.
