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  • 5 Steps to Sales Proposals that Win

    The business proposal solidifies the relationship between the sales rep and the buyer, and you never get a second change at a first impression. This e-book explores 5 steps to building the best sales proposals for your business. Learn how to make the process easier, improve your overall proposal quality, and make the best first impression possible.

  • The Ultimate Guide to As-A-Service

    Access the following white paper to uncover the many challenges a business may face when transitioning to an as-a-service model. Gain insights on many of the problematic topics including, why change your business model, how to plan for the transition, costs to know, and much more.

  • 5 Steps to Cloud Service Provider Success

    This e-book delivers 5 steps and 28 tips to help you improve your business model by incorporating a cloud service practice area. In addition, you'll find a discussion of the path towards embracing cloud services.

  • 5 Tech Trends That Providers Can't Afford to Ignore

    Explore this e-book to become updated on technological advancements for businesses in cloud, smartphones, Internet of Things, etc. Discover how they will impact the success of providers and the happiness of your clients.

  • Edinburgh Computer Services Breaks Down the Silos of Chaos

    In this case study, discover how Edinburgh Computer Services overcame its disjointed information tracking system and adopted an integrated platform that enabled them to grow and improve productivity.

  • Your Guide to Business Efficiency & Productivity

    Access this white paper to learn 5 key considerations for improving business process management, including: pinpointing inefficiencies in your operations, the silos of chaos, and more.

  • Clark Integrated Technologies Moves Beyond the Glass Ceiling with a Business Process Management Suite

    In this case study, discover how Clark Integrated Technologies overcame its cumbersome database with a customizable business suite. Explore the benefits Clark experiences, including organized time, contacts, invoicing, and billing; three-fold business growth; and more.

  • Selling Managed Services: 6 Tips To Reinvent Your Sales Pitch

    In this e-book, discover 6 tips for revamping your sales pitch for managed services that will speak to the needs of today's customers. Learn how to overcome price concerns, set your company apart from the competition, and more.

  • Booked Up, Busy, and Billable: Strategies to Maximize Tech Utilization

    In this white paper, learn 5 strategies for streamlining processes and maximizing workforce billing, including: finish paperwork onsite, account for all 8 hours, and 3 more.

  • Digitization and the Effect on the BPM Lifecycle

    In this three-part expert e-guide, learn the primary areas that digitization effects in the BPM lifecycle, as well as business imperatives based on these effects. Additionally, learn from IT leaders about how BPM impacts business and explore core principles of BPM in the age of the digitized customer experience.

  • Core Components of Providing Managed Services

    In this three-part expert e-guide, explore the ins-and-outs of a well-rounded managed services business. Learn how to explain pricing to customers, the array of benefits that come with providing managed services, and what the core deliverables are for any MSP.

  • Pricing E-book: 5 Proven Tips for Maximizing Profits with BPM

    In this white paper, discover 5 best practices for determining a price-point to maximize profitability, including: know the difference between cost and value, prove your worth, and 3 more. Additionally, learn how a business management platform can assist you in putting these best practices to work.

  • Service Desk Management: 5 Tips to Increase the Efficiency of Your Service Team

    In this white paper, explore 5 tips you can implement before your service desk ticketing gets too bogged down, including: evaluate your dispatch strategy, keep resources billable, and 3 more. Additionally, explore the benefits of the cloud and services automation when it comes to leveraging these tips.

  • BPM, BAM, and How Your Sales Team Can Make the Best of Both

    In this expert e-guide, learn the importance of both business process management and business process automation, as well as the important distinctions between the two. Additionally, explore the impact of cloud technology on BPM vendors, as well as best practices for boosting sales team quotas.

  • How to Provide Efficient & Exceptional Service

    This white paper takes you through 8 best practices for providing exceptional and efficient service. Read on to see how a business management platform could further help you to increase your ability to deliver high quality service.

  • Ultimate Guide to Exceptional Service Delivery

    This white paper shares best practices thousands of technology companies, like yours, have used to secure revenue streams via customer service excellence. Read on to see how to centralize service tickets, use resource dispatching, and more.

  • The Ultimate Guide to Sales Success

    This white paper provides insider tips and best practices for hiring the right sales people, compensating them fairly, and creating smart and effective sales processes. Additionally, learn seven things to consider before hiring a sales rep.

  • CRM: Improve Customer Retention and Drive Sales

    The following case study explores the CRM solution Fred IT used to consolidate its data sources and improve the visibility and sales functionality of their business. Learn how this technology could benefit your business processes.

  • Top 6 Project Breakdowns (and How to Fix Them)

    Check out the following e-book to uncover the top 6 reasons why projects fail and of course, what you can do to ensure that your next initiative succeeds with flying colors.

  • The Changing Landscape of Technology Services

    The convergence of mobile, big data, and the cloud is setting the stage for a new way of working, collaborating and leveraging business information. Learn more about how you need to stay on top of all these changes in technology, partners that aren't on board may jeopardize future competitiveness.

  • 5 Technology Trends you Need to Follow

    Check out this eBook to learn more about the important technology trends you need to stay on top of to ensure your business doesn't get left behind in today's fast-paced IT environment.

  • Business Plan Blueprint: Turn Your Dreams Into Actionable Goals

    This e-book and planning worksheet will walk you through the steps to creating a winning business plan and change the way you look at your business processes.

  • How to Provide Efficient & Exceptional Service

    In this white paper, learn 8 best practices that can empower your team to deliver exceptional services to your customers, including: treat everything as a ticket, automate service workflows, leverage remote monitoring, and 5 more.

  • Create a Referral Program to Grow Your IT Business

    The primary mode of growth for most technology provider businesses is by good, old word of mouth.  Yet, many businesses have not established an official referral program to capture as many referrals as possible.  Check out this guide to find the proven best strategies for creating the perfect referral program for your business.

  • Building and Operating a Network Operating Center (NOC) and Help Desk

    Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.

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