All Research Sponsored By:LiveOps
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Social Customer Service: The Pivotal Driver of the Social Enterprise
Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.
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Contact Center Security in the Cloud: Questions to Ask & Answers to Expect
Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks.
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Contact Center Security: Moving to the True Cloud
Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established.