All Research Sponsored By:Pegasystems
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Social Media and Customer Service
One of the biggest issues for companies is creating effective customer services processes. What if social media could help the problem?
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Pega Decision Management
Make better business decisions for your company by following a business management system.
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First Contact Resolution
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them. The key to solving the problem-- not just answering, but resolving the issue.
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Dynamic Case Management: A Foundation for Agile Enterprise Business Applications
The dynamic case management approach is helping companies achieve significant, competitive results. In this webinar, learn how your company can also achieve better service outcomes with dynamic case management.