Create a Business Continuity Plan for the Contact Center

Create a Business Continuity Plan for the Contact Center

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Companies today need to have a business continuity plan that covers more than minor application downtime -- they need to be ready for the very real possibility of natural or man-made disasters. The need for continuity is especially critical for contact centers, which need to provide information in the aftermath of such an event.

How prepared is your contact center for disaster? Find out in this white paper, which addresses some of the key issues with business continuity. Topics covered include:

  • Financial impact of an outage
  • Determining how much business continuity you need
  • How the cloud can simplify business continuity plans
  • And more
Vendor:
Genesys
Posted:
23 Jul 2014
Published:
23 Jul 2014
Format:
PDF
Length:
5 Page(s)
Type:
White Paper
Language:
English
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