Innovation in the Contact Centre

Innovation in the Contact Centre

Cover

The customer service market has undergone some dramatic shifts in the past few years as businesses move to provide customers with the care that they’ve come to expect in the on-demand world. This exclusive paper describes the three major waves of innovation experienced in the customer care industry, taking an in-depth look at how your organization can best use these trends to deliver the best customer care in a cost-effective way. 

Vendor:
Cisco
Posted:
13 Jun 2014
Published:
13 Jun 2014
Format:
PDF
Type:
White Paper
Language:
English
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