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Case Study: Golfbreaks Implements Integrated, Multichannel Contact Center
A lack of contact center integration was proving to be a critical challenge for Golfbreaks.com, Europe’s largest golf travel company. Golfbreaks needed a way to quickly and easily deliver the multichannel experiences that its customers expected.
This video case study reveals how Golfbreaks.com successfully implemented a multichannel contact center – allowing the company to achieve key capabilities, such as:
- Call recording and monitoring
- Improved reporting and efficiency
- Integration with their CRM platform
- And more