7 Things Retailers Should Know About Multi-channel Self-Service

7 Things Retailers Should Know About Multi-channel Self-Service

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Businesses across all industries are realizing the importance of incorporating multi-channel self-service into their contact center strategies, especially retailers. As of a 2012 research report, over 93% of retailers had implemented some sort of self-service -- and that percentage can only increase.

If you're new to multi-channel self-service, or just looking to adjust your strategy, turn to this resource for seven things retailers should know, including:

  • Social media is a critical self-service channel
  • Self-service must be integrated into overall channel strategy
  • It can help you collect customer feedback
  • And 4 more
Vendor:
Aspect
Posted:
05 Mar 2014
Published:
05 Mar 2014
Format:
PDF
Length:
3 Page(s)
Type:
White Paper
Language:
English
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