Consumer Satisfaction Benchmarking Report

Consumer Satisfaction Benchmarking Report

Cover

Today's customers are more empowered than ever before, and are demanding more of businesses when it comes to customer service. So what exactly does it take to satisfy modern consumers?

In this comprehensive report, explore the results of a survey conducted by Vanson Bourne about the current state of customer satisfaction in the UK. Get an inside look at what consumers expect from businesses, how they choose to interact with them, and changing perceptions of customer service.

Specific questions answered inside include:

  • What makes "good" customer service?
  • What happens when poor customer service triggers a complaint?
  • Where does social media stand in customer service?
  • And more
Vendor:
Aspect
Posted:
07 Mar 2014
Published:
07 Mar 2014
Format:
PDF
Length:
24 Page(s)
Type:
White Paper
Language:
English
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