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7 Things You Should Know About Multi-channel Self-Service
Todays' customers expect service via a variety of channels: mobile, social media, and old-fashioned telephone, to name a few. To keep up with customer demands, your contact center must figure out how to deploy multi-channel self-service.
View this resource for seven things you need to know about multi-channel self-service before you get started, including:
- Self-service must be integrated into overall channel strategy
- It's a real source of customer insight
- Customer satisfaction depends on it
- And 4 more