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7 Things You Should Know About Multi-channel Self-Service

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Todays' customers expect service via a variety of channels: mobile, social media, and old-fashioned telephone, to name a few. To keep up with customer demands, your contact center must figure out how to deploy multi-channel self-service.

View this resource for seven things you need to know about multi-channel self-service before you get started, including:

  • Self-service must be integrated into overall channel strategy
  • It's a real source of customer insight
  • Customer satisfaction depends on it
  • And 4 more
Vendor:
Aspect
Posted:
05 Mar 2014
Published:
05 Mar 2014
Format:
PDF
Length:
3 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.