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Multi-channel Self-service for Telecommunications Businesses
For the telecommunications (telco) industry, product and price advantages are difficult to maintain, so it often boils down to customer service. To achieve competitive advantage, telco companies have to provide top-notch service to customers demanding 24/7 service via a multitude of channels -- but how?
With self-service, interactions can take place at any time, through any channel, and at lower cost to your business, View this white paper to explore the many tasks self-service can help you accomplish, including:
- Give customers immediate access to billing and account information
- Provide timely updates for customer problem resolution
- Keep customers appraised of spending patterns and call costs
- And more