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ABSTRACT:

You’re probably under the impression that social networking and IT support are miles apart. But think for a moment about the possibilities of an entirely new communication channel for technical support.

Everyone uses social media in some form or another, and they often use it to seek out the information they need. And social media generates discussion and a sense of community in ways telephone and email can’t.

This white paper highlights the importance of embracing social media for IT support. Read now to learn how social business can enable innovation, ultimately increasing the value of your IT organization and enterprise as a whole. 

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