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ABSTRACT:

As organizations continue to rely more heavily on technology, IT has become a critical aspect of nearly all business processes. As a result, the need for IT service management (ITSM) has never been greater.

Whether you’re just beginning an ITSM implementation, or if your organization already has an established process, this white paper demonstrates how you can satisfy your ITSM requirements, regardless of your size and level of IT maturity.  

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