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ABSTRACT:

Today, the customer experience is king and the level you provide influences a customers buying decision more than most businesses realize. In order to understand where you stand – and where you can improve – organizations need real-time feedback from consumers.

Forward-thinking companies don’t stop there though. Many businesses are evaluating employee satisfaction as well in order to ensure the highest level of customer experience.

This brief video outlines the business value of regularly collecting and evaluating your customers and employees opinions.

Watch now to learn more.

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