ComputerWeekly.com Research Library

Powered by Bitpipe.com

ABSTRACT:

Did you know that companies with top-performing voice applications tend to have higher revenue per customer, more satisfied customers, and lower operating costs?

For many the answer is no, thus leaving a unique opportunity to gain a competitive advantage virtually untapped. However, in order to capitalize on the possibilities that reside in your call center technologies, you need to gain deeper insight of your voice application.

Savvy companies are adding embedded business intelligence (BI) and analytics technologies to their voice applications and gaining the ability to:

  • Determine reasons for customer defection
  • Gain intelligence into application performance
  • Discover reasons why calls opt out of the application
  • And gain insight into voice user interface design effectiveness.

Read on to learn more.

(THIS RESOURCE IS NO LONGER AVAILABLE.)

Bitpipe Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other

What's Popular at Bitpipe? Daily Top 50 Reports | Daily Top 100 Topics | Popular Report Topics

ComputerWeekly.com Research Library Copyright © 1998-2014 Bitpipe, Inc. All Rights Reserved.

Designated trademarks and brands are the property of their respective owners.

Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.