Software Education Series Part One: A Guide to Service Catalogues
sponsored by Cherwell
Many IT leaders may not have the time, resources, or even an inclination to implement a service catalogue. However, not having a clearly defined service catalogue can complicate service desk management and diminish the effectiveness of service level agreements (SLAs).
This white paper offers key insight into how you can create a service catalogue, and even provides an easy-to-use service catalogue template. Read now to learn why a properly implemented service catalogue will not only benefit your business, but your customers as well.
(THIS RESOURCE IS NO LONGER AVAILABLE.)