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ABSTRACT:

Super Group, a broad-based supply chain management business, was having difficulty implementing ITIL best practices and getting a grip on the full scope of their IT service activities due to the number of siloed systems it had in place to deliver ITSM processes.

Frustrated with their current IT service desk, Super Group, a broad-based supply chain management business, was on the lookout for a system that provided ITIL out-of-the-box, could be adopted and modified to meet changing business needs, and was cost effective and efficient. Read this case study to find out where they turned. 

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