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ABSTRACT:

Improving the customer experience is a top priority for most companies today. Many are focusing their efforts on adopting flashy customer-focused technologies, creating more customized marketing campaigns, and expanding their reach into the social realm – all effective, but expensive techniques.

Before you start down that optimization path, consider this: Data is at the heart of all of those strategies. In order to really enhance the customer experience, you need to start with quality customer data.

Access this exclusive paper to gain insight on the role data quality plays in three major customer touch points and learn why an effective data management strategy should be the foundation of your overall customer experience improvement initiative.

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