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ABSTRACT:

There have been countless studies released surrounding customer relationships and how to foster loyalty in recent years. As social media’s place within the business has become more established, the way you interact with consumers and build loyalty has transformed – delivering great customer service alone is no longer enough.

So, how can you stand out from the competition today?

For many organizations, the answer resides in your ability to anticipate your customer’s needs and proactively communicate with them. This exclusive paper examines the power of proactive outbound conversations and provides seven proven tips for ensuring your initiative is a success.

Continue reading to learn more.

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